I got booked in really quickly and was advised of the timescale it took to replace the windscreen, I was not waiting too long and was given aftercare advice. It was professional from start to finish.
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Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... See more
Company replied
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... See more
Company replied
Guy fitting windscreen was great. Unfortunately the planning lead up to this dates confusing as told to take to branch but booked in at house.
Company replied
Company details
- #42 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - York
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, United Kingdom
- 01904-295-015
4.4
Excellent
620 reviews
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My vehicle windscreen was replaced…
My vehicle windscreen was replaced faster than expected. The replacement was carried out in a very professional way. No mess, no fuss. Excellent staff.
16 January 2026
Reply from National Windscreens - York
We appreciate your positive feedback. We're happy to hear that your windscreen replacement was faster than expected and carried out professionally, with no mess. It's great to know you found our staff excellent.
Great guys at the York branch
Great guys at the York branch! Really helpful and polite.
9 January 2026
Reply from National Windscreens - York
We appreciate you sharing your experience with us. We are so happy to hear that our team was helpful and polite. Thank you!
Once the windscreen arrived at National…
Once the windscreen arrived at National Windscreen they were prompt to attend and knowledgeable in fitting the new windscreen.
14 January 2026
Reply from National Windscreens - York
We appreciate you taking the time to share your feedback. We're happy to hear that you found our team prompt and knowledgeable when fitting your new windscreen.
It was easy to arrange and the service…
It was easy to arrange and the service was really good very prompt and efficient
12 January 2026
Reply from National Windscreens - York
We appreciate your positive feedback! We're so happy to hear that our service was easy to arrange, prompt, and efficient for you.
A Good Job
The whole operation was very simple, dropped my vehicle off at the proposed agreed time and just over an hour later I was telephoned to say it’s ready. Good job done very smoothly and in view professionally.
31 December 2025
Unprompted review
Reply from National Windscreens - York
We're happy to hear that the service was straightforward and efficient. It's great to know that the work was completed promptly and professionally. Thank you for your positive feedback!
Reply from National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
When we arrived we asked how long they…
When we arrived we asked how long they would be, the guys said we are first in the queue , if we both get on it possible 1-1/2 hours. Asked if there was a cafe anywhere (as it was on a industrial estate) and was directed to a cafe in Elvington ( Rebecca’s) had a lovely breakfast and returned to find the guys were just finishing off. Brilliant service.
9 December 2025
Reply from National Windscreens - York
We're glad you enjoyed your experience and found the estimated wait time accurate. We appreciate you taking the time to share that you had brilliant service and a lovely breakfast at the cafe. Thank you for your positive feedback.
Contact and arranging an appointment…
Contact and arranging an appointment was easy and efficient. At the fitting centre the staff were friendly and the screen fitting carried out well and quickly
20 December 2025
Reply from National Windscreens - York
We appreciate your positive feedback. We're happy to hear that contacting us and arranging your appointment was easy and efficient, and that the staff were friendly and the screen fitting was carried out well and quickly.
just gone to move the van and after the…
just gone to move the van and after the big down pore of rain the inside of the car is soaked, there was water dripping from the interior mirror
16 December 2025
Reply from National Windscreens - York
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - York
We're happy to hear that you were satisfied with our work and the quick service you received. Thank you for your positive feedback!
Poor
Windscreen wasn’t started the day it was booked in because someone who needed to be in the workshop wasn’t. So the car was kept until the next day causing a big inconvenience. Little care taken whilst completing the work. Muddy footprints on the door sills and when we wiped them clean, there were scratches on the metal plates. Dirty hand marks on the upholstery around the window. A (now dried hard) pea sized blob of black glue/sealant on the window frame which now can’t be wiped off. Would not recommend.
20 November 2025
Reply from National Windscreens - York
We appreciate you bringing this to our attention. We're sorry to hear about the delay and the condition your car was returned in. We'll review what happened to prevent similar issues in the future. Thank you for your feedback.
Windscreen not calibrated properly and…
Windscreen not calibrated properly and has to be redone. Poor communication. Inconvenient location
29 November 2025
Reply from National Windscreens - York
We regret that the recalibration was not properly done, and we apologize for the poor communication and location inconvenience. Please email us at CustomerRelations@nationalwindscreens.co.uk to look into this
Reply from National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The staff were very friendly and…
The staff were very friendly and professional and explained what they had to do and what would happen if there was a problem
27 November 2025
Reply from National Windscreens - York
We appreciate you sharing your feedback! We're happy to hear that you found our staff professional and friendly, and that they clearly explained the process.
Efficient and a good job
Efficient and a good job. Thoughtful extra in transferring necessary stickers from old windscreen to the new one.
24 October 2025
Reply from National Windscreens - York
We're happy to hear that you found our service efficient and well-executed. It's great to know that you appreciated the care taken with the stickers. Thank you for your feedback!
Efficient service
Efficient service. Was told the job would take 90 minutes and an hour and a half later the job was done. Polite and pleasant technician.
19 November 2025
Reply from National Windscreens - York
We're happy to hear that you found our service efficient and the technician pleasant. Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Windscreen was replaced due to a crack…
Windscreen was replaced due to a crack in it. The man came to my work place, did a thorough and fantastic job. He gave the car an inspection before and after the screen was replaced. cleaned and tidied up everything and asked if there was anything else I needed to know. A very quick and efficient service from a polite and friendly man.
12 November 2025
Reply from National Windscreens - York
We're happy to hear that the windscreen replacement was completed to your satisfaction. It's great to know the technician was thorough, efficient, and polite while providing a quick service at your workplace. We appreciate your positive feedback!
1st booking cancelled due to "the…
1st booking cancelled due to "the screen arrived damaged" ( having read other reviews this seems to be a common issue, suggesting perhaps it's an excuse for cancelling the job due to lack of staff rather than a broken glass ).
On the day of fitting the guy arrived and refused to work in the large indoor area provided, and also refused to work on the car outside due to the weather ! What an absolute joker !
He then rang his boss and told him that he had refused to do the job as I had been rude and offensive to him, which I had not been ( I suggested to him that he was behaving like a knob for refusing to work in the indoor area I had provided for him ).
Late the same day another fitter arrived and completed the job in the workspace provided with no issues at all.
A farce from start to finish, had it not been for the fact they were appointed by my insurace company I would not have used them, nor would I recommend them.
14 November 2025
Unprompted review
Reply from National Windscreens - York
We appreciate you bringing this to our attention. We're sorry your initial booking was canceled and that the first fitter refused the job. We'll investigate the reasons for the cancellation and the fitter's behavior. We're glad the second fitter completed the work. Your feedback helps us improve our service.
Reply from National Windscreens - York
We're glad you felt welcomed and that we were on time. Thank you for your positive feedback; we appreciate it greatly.
Rear view mirror fell off after 2-3…
Rear view mirror fell off after 2-3 weeks following windscreen replacement. National windscreen reattached mirror. Hanging off again now after 2 days. Brilliant!
19 November 2025
Unprompted review
Reply from National Windscreens - York
We're sorry your rear view mirror detached again after our service. We appreciate your feedback and will investigate how to prevent this from recurring.
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