Nationwide Reviews 

Tried to put in a claim on travel insurance. The AI told me to do it online. Ha! It wants date of birth but that can't be put in manually you have to click it back to the year you were born. 1949 is a lot of clicks! And then it doesn't recognise you! I've been with Nationwide for years and would love to know why they have teamed up with Aviva as their insurance provider. Nationwide have taken a massive drop in my estimation. I tried online as requested so what do I do now?

Greedy company. Overpriced home insurance. Started to harass me through emails because I did not go with them and went with someone else when my renewal time came.

phone number ALWAYS BUSY & no online access TERRIBLE

I had major medical insurance for my dog for 7 1/2 years. Two months after he turned 8 Nationwide cancelled my insurance - they said it had nothing to do with his age,
I never needed to use my insurance for my dog the whole 7 1/2 years.
My insurance premiums when up every year and then they cancelled.
Don’t trust that your premiums will not be raised and surely don’t trust that won’t just take your money and cancel you when they want!

DO NO USE THEM!!! Dear Nationwide, I did the smart thing, I insured my pet. You promised in your advertising when I did that you wouldn’t cancel or raise rates just because your pet gets sick. My kitty gets cancer, yes you covered me as promised but the next year you tripled my rate and the year after that you canceled my plan and forced me into a plan that covers my cancer kitty to less than a fifth that what was originally covered and you called it “migrating to a similar coverage”. Nationwide is NOT on my side, you deliberately punished me for having an animal that got the worst disease possible. Your promises were fraudulent and you never gave me options besides downgrading me to you most minimal coverage. For anyone interested in Nationwide, steer clear. This is a complete fraudulent bait and switch insurance coverage and they don’t care about you or your animals need. Now I’m stuck with pretty much peanuts to cover my animals health care needs.

Will not use for any insurance needs from now on. Bad experience with 2 policies.

Nationwide is not on your side at all!!! I was with Nationwide for two years, and no accidents. I was involved in an accident. An e-bike hit the side of my car, and did damage to my vehicle. Edward C Bokern II, the adjuster for Nationwide came out to my work, and did my claims adjustment. He was aware the side view mirror was pushed backwards, and had damage. He then denied the repairs, after the adjustment. He is not a reliable adjuster. Be sure to always record your conversation with Edward C Bokern II. I did not find out until I got charged for the rental car that was rented again , due to the side view mirror not having been repaired. No email, no text, no call, no communication. Nationwide is a horrible insurance company. I would never recommend anyone have insurance through Nationwide.

For the last thee years I have called Nationwide life Insurance and asked for explanations on my life insurance policy. Seems like no one at Nationwide can provide any specific answers to my questions about my life Insurance policy. Let me explain.
• I have a $25,000 life insurance policy, with a guaranteed 4% interest rate. The policy shows it grew past the $25,000 to a policy value of $32,600 with the interest.
• Then Nationwide says the Value of Surrender rate for the life Insurance policy is now $35,300.
• Then the most troubling comment made by Nationwide is .. Nationwide Life Insurance says the Guaranteed Surrender Value of the life insurance policy is only $15,000 dollars ! And No one there at Nationwide can explain to me whether they will just pay my love ones the way lower $15,000 dollar death benefit, when the policy death benefit was originally written for $25,000 dollars! with a cumulating 4% interest rate, which grew the life Insurance policy to $33,600 !!
• This sounds like scam to me! Will they just pay the way lower $15,000 amount for the life insurance policy? short changing my love ones? c I do Not Trust a word of what Nationwide has been saying to me. So I requested written answers to these questions through the mail delivery and the internet. If I don’t get satisfactory answers, I will hire a lawyer and sue Nationwide! If this is happening or did happen to any other people, please Start complaining because this could become a Class action lawsuit against Nationwide life Insurance! I am Waiting for the written answers to my questions to arrive. If there is No clear answers, I will go to the courthouse to file a lawsuit! Against Nationwide!

Yea I dropped these clowns last year. They refused to cover wind damage to my roof. Worst part is I am a veteran and my VA mortgage broker were the company that reccomended nationwide for homeowners insurance. That phrase “Nationwide is by your side” should be “Nationwide is full of shit” the adjuster came out to inspect my roof I also told them the nearby tree is a hazard. After the adjuster came they emailed me stating they wouldn’t cover getting rid of the tree or replacing any of my roof. And then told me I had to wash my roof, cut down the tree at my own expense or they would cancel my policy… so I picked up USAA they covered the cost of a full roof replacement plus the tree. Nationwide should suck a fat one.

I can’t say this is the best company I’ve ever used, but it’s certainly not the worst but do some checking first. I’m sure they’ll get things right eventually it’s only been 100 years or so.

I had a small 403b plan with Nationwide. After I left that employer I wanted to move that money. Nationwide told me “even though it’s your money, it’s their plan”, and it would be on me, to locate the correct person to sign off on the transfer. This proved problematic, since the one person in the company who could sign off on the plan did not come to the office or accept voicemail. I wrote several emails, yet got no acknowledgment or response. I called Nationwide and was told that I needed to be more persistent, one suggestion was that I call 5 times on the same day. Just before leaving on my vacation in a remote area, I got an email from the one person in my former company, saying that the paperwork would be returned the following day. I returned from vacation and called Nationwide to verify that the documents had been returned. I was placed in computer hell for more than an hour, answering multiple questions, calling back, being placed on hold, then cut off. Hope you never need a human, because you probably won’t reach one.

received paper based information on latest cash ISA interest rate of 3.8% interest for 3 yrs - the news of further branch closures - the waste of money on stupid TV adverts plus the use of offshore offices in India - despite BBC Scam Interceptors programme - the increase of boss Debbies salary to £7m a year, there will be a transfer to another building society with better rates of interest.

Not happy that I'm not having paper statement on my account. Tried for over an hour to get the app but failed. The only option now is to have mini statements each time I use the ATM. Not a happy bunny

Nationwide Insurance Co. was excellent but since Glenn Overhalt retired customer service has been less than satisfactory on separate occasions. Glenn always went above & beyond to assist us with whatever problem we had.

The Shanklin Branch of Nationwide Building Society are excellent. Advised us on not leaving too much money in a current account in case of scams, gave advice on savings accounts and did all the work for us. Have been a customer for over 20 years and have always been happy with the service provided.

WTF is it with this guys, cant cancel the account on the web, and does not connect me with a rep either.

I am beyond frustrated with Nationwide. My recent experience has been nothing short of a nightmare, and their customer service (or lack thereof) has only exacerbated the problem.

On July 1, 2025, Nationwide incorrectly drafted money from the wrong bank account and, to make matters worse, applied it to the wrong insurance policy. This is a monumental error that has caused significant stress and financial inconvenience.

What truly infuriates me is the complete inability to get a hold of a human being to rectify this situation. I have spent countless hours navigating automated phone systems, being put on hold indefinitely, and being shuffled between departments, only to be met with dead ends. It feels like Nationwide has deliberately made it impossible to speak with someone who can actually help resolve a critical billing error.

This level of incompetence in both billing accuracy and customer support is unacceptable for an insurance provider. When you're dealing with people's financial well-being, there needs to be a clear, accessible, and efficient way to address errors. Nationwide has failed miserably on all fronts.

I strongly advise anyone considering Nationwide for their insurance needs to think twice. If you ever encounter a problem, be prepared for an uphill battle with no end in sight. My trust in this company has been completely shattered.

Title: Nationwide gave wrong advice — then closed the door on me

I was misled by a Nationwide mortgage adviser who told me to delay action for better rates — advice that left me penalised.

When I complained, the handling was careless: the team got basic facts wrong, including the date of the letter they claimed to send. They couldn’t even prove it was delivered. Then I received a message saying any future communication would be filed without response.

This is not how a trusted financial institution should operate. I’ve now shared the full case with the Financial Conduct Authority (FCA).

Disappointed isn’t the word. Consumers deserve honesty and accountability.

My home insurance premium increased from roughly £750 in 2023 to over £1000 in 2024 and then over £1530 in 2025. I called to query this massive increase and as a result of this call the agent said the price was actually incorrect and she put it up by more than £200, to £1750. She claimed they didn’t have all the information about no. occupants even though this hasn’t changed for over 12 years and we are not changing anything about the level of cover required. Nationwide have not been able to provide a reasonable explanation for increasing the cost of the premiums by 130% in two years. I am now going to cancel and move to someone who isn’t trying to rip me off.

Pick another bank!

It's 2025 & never has online banking been as hard as the time I have had with Nationwide Building Society.

My address change did not go through, so they sent a letter to the old address - then kept sending letters there (?) finalising with a warning apparently - I would not know as I did not live there anymore. Finally they suspended my accounts - so I had to call them to get access to my money once more.

The lady I spoke to was extremely inappropriate, like it was my fault that this has happened - despite Nationwide having ALL my details, phone, email & chat function in app - they ignored these and kept sending letters instead.

Then today, a couple of months later, I get locked out of the app, with very few options to get access back to my account whilst travelling. I managed to unlock my app (by myself, not their help) and have now moved all my funds elsewhere - bye Nationwide!