Nationwide Accident Hire Limited Reviews 304

I was involved in a car accident and was put in touch with Nationwide Accident Hire who were brilliant from the start, especially Nick Carter, who kept me informed from start to finish.They took all t... See more

My experience with NW was brilliant. Especially with the members of staff, Edwin, who was dealing with my case. He was attentive, extremely supportive and explained everything to me. He kept me inform... See more

I was initially in contact with Kirk from nationwide who explained everything clearly and put me at ease, setting up my case. He then handed me over to a man called Jack who saw my claim through to re... See more

I’m really grateful for the support I received from Steven Payne at Nationwide Accident Hire. He was professional, kind, and always kept me updated, which made the whole process stress-free. Steven we... See more

This is not an insurance company but an accident management firm only interested in quick profits. They drop claims at the first sign of difficulty yet happily charge storage fees. Communication is... See more

Had an accident at 4.00 pm on a Saturday got replacement car 9.00 am Monday. I admit I was a bit sceptical about this company handling the claim but they have been amazing, Sean Stephens has kept m... See more

Great assistance and handling of my completly non-fault case/ Was dealt with with great haste and professionalism. Nick Carter who handled my case was very polite and informative every step of the way... See more

I was dealt with by Jonathan Lockett who looked after to from start to finish when someone reversed into my Audi on bank holiday Monday. He managed to have my collected and me on hire by the en... See more

GOOD: NO LONG THING! courtesy car given on the same day (Sunday). Dealt with claim quickly and efficiently. Payout within a month. BAD: Changed injury solicitor to a non deduction solicitor as it... See more

Was dealing with these for my housemates car insurance claim as hes got learning difficulties and dyslexia. They decided to close the case as he missed one email even thou they knew all this as they w... See more

Sean dealt with my case who was very good. Explained everything in full and was patient and sympathetic to my incident, making sure I gor the best possible outcome. I did speak to other staff members... See more

My case handler was nick carter and I couldn’t be more please with how it was handled, he answered all my questions, with emails or calls, want me to update me on the progress of the claim and kept me... See more

From the 1st point of contact everything thing was explained and dealt with to high standard, even got me a beautiful rental straight away until my claim was sorted. Its taken a while but trust me th... See more

Amazingly efficient and exceptional customer service provided by Edwin Perry. I can’t say enough good things about Edwin. Most helpful, patient and professional person I could wish to help me during... See more

Great service from Nationwide. I spoke with a number of people here during my claim but Ryan O’Brien was the last I spoke with before the claim was finalised. All were helpful as eachother. They were... See more

Had an amazing experience with this company. Joe on customer service answered all my questions and made me feel at ease about my claim. I was very worried when first called as it was my first acciden... See more

Hi everyone I am not really writing down the reviews but this time i really want to write down the review I had an excellent experience with Nationwide Accident Hire. From start to finish, the p... See more

The team at Nationwide Accident Hire acted swiftly and professional and I will use them to insure my vehicles for the rest of my life. Special thanks to Nick Carter who answered all my questions and m... See more

Thank you to Sean Stevens from Nationwide for handling my case. I found Sean helpful, expedient and easy to talk to. I did have issues regarding my case like length of wait for a response from the o... See more

I was initially contacted by man called Kirk, that handed the case further.Thereafter I was contacted by email and text message by Mateus about progress of the matter.. Everything went with minimum... See more

Quick responses From our claims handler Jack. Recovery arrived very quickly the same day after the accident. Highly reccomend these guys. Brilliant customer service and fought hard for my requested s... See more

They were very efficient. Hire car was great and they sorted repairs really quickly too. Ryan o’Brien was off the scale with his advice, updates, and phone calls as well as some banter along the way.... See more

Oh they are very clever. Ref 121555 btw. You can not get hold of them at all. I’m still waiting for a call back after 6 months after my accident. Don’t be stupid like I was and get your emails up of y... See more

My call handler was absolutely amazing handled fellow Liverpool Fan!! And he was amazing helped me so much and helped the process be so quickly and swiftly even made me giggle along the way. He was ex... See more

I have had a great experience with Nationwide. They solved my case quickly. Their claim manager Jack Wright was really helpful. He kept me informed about the update of the case and always responded to... See more

My case was handled by William Pybus and Jack wright. Both kept me informed and made sure I was happy with how the claim was progressing. The case was reported on the 17th Nov. and closed to my satis... See more

Nick Carter was so helpful and understanding with me, as this was the first accident I had been involved in,this was a no fault claim. He provided me with all the information and advised me on step... See more

I can’t thank you enough,from start to finish Nationwide Accident centre have been fantastic. After every call I made the team always finished with call us anytime and take care.

I wasn’t looking forward to the thought of having to deal with the aftermath of my accident, however from the moment my call handler Jack answered the phone I was put at ease, his manner and customer... See more

Steven was very professional and kept me updated. My accident occurred on 5th December and the response was prompt and even though Christmas was halfway through the claim was completed promptly and ef... See more

It's a fine tuned system they have , process claim , hire car in 2 hours , if they get your car ,I think good night , god bless . On the other hand ringing to complain, there not so nice , r... See more

Sean dealt with my case quickly an calmly explained every step kept in contact via email or phone great experience considering the situation with a great result Thank you

It has been a very long time since I have experienced customer service as good as this. My point of contact was Edwin Perry. Polite, curious, knowledgeable and helpful. Ready to answer all questions a... See more

Jake, from nationwide accident hire was absolutely brilliant at guiding me through the process. He is a credit to the company and made everything so easy. 5 stars aren’t enough thanks again Jake top m... See more

Following car collision my insurance put me through to nationwide accidental collision. I spoke with Edwin from the team amd from start to end he was fantastic. Very understanding and reassuring. Had... See more

They were always in contact with me with all updates on my car . Quick to resolve the problem. But a bit disappointing in the payout situation. When Steven Payne called me to say I would be receiving... See more

Excellent service, quick to act when the accident happened and Nick has kept in touch with me every step of the way. From accident - claim - claim closed 10 days , highly recommend thank you

I am waiting for last 3 weeks for my non-fault accidenct update but without any luck so far. I tried calling them but no response yet. There is very long wait here without any estimated time to wai... See more

I used nationwide when my focus was crashed into and subsequently written off. Jamie was excellent throughout the whole process making sure I was being kept up to date with what the other insurers wer... See more

Every element of my non fault motor claim was handled swiftly and professionally. I was kept informed of progress at all times and my payout was recovered quickly. Very impressed.

My Agent was informed friendly and made the process feel easy in a time of worry. The service I received was excellent and tailored to meet my timeline. I would recommend using nationwide as an accide... See more

I was contacted promptly. I was provided with a courtesy car within a day. I found it was best to contact the firm by email. I had a problem with a cheque from the insurance company, but that was reso... See more

Had a helpful agent called Michael Williams who dealt with my claim. He was very assertive in all that he done and managed to get everything sorted quickly and efficiently.

The company are amazing. Very friendly and very quick at getting a claim sorted. I had a courtesy call daily to check in after injuries. I never had to wait long for a call back or fir the company to... See more

Sean Stephens dealt with my claim. I found him to be very helpful - he responded promptly to e-mails and explained clearly where we were with the process which was reassuring and helpful.

Would not even give this comment a 1 star. My insurance claim went through to be handled by them, without asking my insurance company to do so and it's been nearly 10 weeks since my car was written of... See more

Had a minor bump and rung who I thought was my insurance company. Was very efficient getting details and was told I'd get a call the following day from Nationwide to sort a hire car out. Car was s... See more

The wait on the phone line was long but this cannot be helped when it is a busy time. Luke Dwane my call handler was brilliant and when the line went dead he followed up on email to check if there was... See more

Called these people by accident as they appeared at the top of Google when searching for my insurance. Thought I was dealing with the insurance, but they are an accident management company - something... See more

Great experience start to finish. Team was very reassuring and couldn’t have got a better outcome. Big thanks to Sean for sorting the case swiftly and effectively couldn’t be more appreciative. Would... See more

They are useless. I have had a claim now well over 9 months and I am still owed money. I email them, contact them via phone, and they always fob you off, saying we’re chasing it, when really they... See more

Very efficient and professional. Everything explained fully without making you feel stupid. Very friendly and personal. They made an accident very easy to deal with.

Michael Williams. On a very stressful day it was nice to be treated with concern and sympathy. Michael was was calm, efficient and dealt with my situation with great professionalism. Thankyou.