Nationwide Monument Reviews 185

This company is disgusting a whole family are very upset they have waited 2 years
And when paid full up
Was told they have forgotten to do the job they have BEEN paid for

Why are these allowed to continue as they do surly there is a body of people they can be reported to well I’m looking into this their SERVICE IS DISGRACEFUL THEY HAVE NO COMPASSION AT ALL FOR PEOPLE THEY ARE SUPPOSED TO BE HELPING ??????

Absolutely disgusting service!! This company does not care about people’s loved ones and should be SHUT DOWN!
I still await a headstone for a family member who passed in 2018 and from early last year 2020 when I was told all will be ready- I still await until this present day!
Nazia is so useless and never returns my calls. When I do get hold of her she’s full of excuses to why she hasn’t got back etc (rubbish)
I hope anyone thinking about using this company thinks again because the customer care is not the case and you’re left hanging
I still await the headstone, a call back and still out of pocket of thousands of pounds!

And yes!!!! I will put my name Miss Morgan!
If I could give no stars I would!

I ordered a cremains bench back in 5/20 for my father, Barry Elisofon. I got a note that it was cut and ready to be polished / finished in late September. That was the last i heard from them. It's January, the owner is in jail, the store is closed. No bench.

Also, I spoke with Andy Crest yesterday. He is the realtor who is working on leasing the building to a new occupant. He said to email him my info and a picture of my Monument to pass along to the owner of the building / person over the warehouse where everything was moved to. His contact info is +1801-549-8989.

This absolutely sucks man!!! Steve has not at all contacted me back about after sending the proof pic about when it would arrive...this was back in Sept-Oct...its Jan 4th!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬😫😫😫😫🙅🏾‍♂️👮🏾‍♂️👮🏾‍♂️👮🏾‍♂️👮🏾‍♂️👮🏾‍♂️

I placed my order for my wife's flatstone on 9/17/2020. I expected it around Nov 15th. Didn't come. Sent a email got a response on Nov 18. The CoVid statement about their business be caught up with suppliers problems, etc. Being sympathetic since the granite could have come from anywhere in the world I waited. Well it's January 1st tomorrow and they are out of time. Thank God I purchased with a credit card do I'll be able to get my money back.

I'm so heartbroken I purchase a headstone at the end of September and was promised it would be laid down for Thanksgiving. I know that COVID19 has slowed lots of things down but I have emailed called and Have Not got a respond to any of my messages I have left. Christmas is coming Thanksgiving has passed and I really wanted my little cousin to have this headstone before the New Year's. I have not received an email or phone call telling me why my headstone is taking longer than what Robert told me it would take. I had the most wonderful experience talking to Robert when making the headstone really thought I had found the best company ever. But I'm having the worst experience getting my heasstone delivered. The lack of communication is mind-blowing and stressful. I understand COVID19 is stressful but national monument should take the time to call paying customers to keep them informed when things change. Now when I call the voicemail is full and nobody answers the phone. Hoping to hear something about Damarlo Berry headstone

My husband passed away August of 2019 I ordered a custom headstone with half down on December 19th with a promise to have it by Father's Day due to covid I understand that it was gonna be pushed out some. I have paid over 11,000 for this custom headstone and was told I should have Before his one year anniversary that did not happen then I was told I would have it by his birthday September 22nd Today is November 12 and still no headstone. I've made several phone calls/emails And now have been blocked from emails to Nicki. My headstone has been paid in full since June and I am not getting any kind of communication from nationwide but to be blocked and no calls being answered..Plus they want to charge me 2,000 to come place it....

Good morning I would like to say that I got in touch with Nationalwide Monument to do a headstone for my father and then my mom named was added because she just passed last year 2019. I finally paid The Headstone off in June and at this time COVID-19 has hit. I got a letter or email about business being slowed down due to COVID-19. That is understandable. But as of right now I've gotten in touch with them by phone and voicemail and through email and haven't gotten a response back so as of today that's why I'm only giving them three stars. In the beginning I talked with Robert and we hit it off greatly and that's why I was willing to go with them to do the headstone but right now without getting any response back from them I'm feeling very disappointed with them and waiting on further communication.
Robin T

I am very happy with the grave marker I received from Nationwide. The stone is beautiful! I live in New Jersey and the company is in Utah. The price of the stone was a fraction of what I would have paid in my area. The shipping cost was included with the price of the stone. I appreciate that I was able to design the grave marker for my Son. Steve, helped me by suggesting that I select a clear bright picture...which I did. Nationwide, asked if I had a company to install the stone for me, they will help you find a installer. I used a company that worked with the cemetery where my Son is buried. The Co-vid virus caused some delays and there was a small issue with paperwork. But ultimately I am well pleased! A black granite grave marker with a photo, would have cost in the thousands...I priced them. With Nationwide, the price of the stone along with the cost for installation came to only $750.00. Thanks Steve.

I have tried to work with this group, but it is futile. They messed up the artwork, said they fixed it but sent the same artwork. I approved the proof, but what came in from the foundry is not what I approved. They are unwilling to make this right: fix the product, refund my money, whatever. They just don't want to talk about it. Steve even told me that he doesn't want to have it remade because they would have to pay for it.

It has been a year since my mother died and 9 months since I started working with Nationwide. Go elsewhere!

I'm currently giving just 3 stars, and I'll tell you why. When I first ordered the experience was great and personal. I was told I'd get a draft 6 -7 weeks. It's been 2 months and no draft. I've inquired several times, only once did I get an answer. Well be in touch in a couple of days. I understand the whole covid crap. But there is a lack of communication here. That worries me. Ive called and sent emails...no reply.
LWC
Claremore, Ok

Never have I been so personally served with one on one help in a time of ultimate despair. Bob Stillwell was there with a sympathetic ear every step of the way and during the time in which a pandemic also forced hardship. He became a person I could talk to... he was "crazy" in the best way. Love him. Beautiful product I received. GOD Bless.

Kylie was awesome!! She helped me so much through a hard time. Prices were great.. The headstone for my mother came very quickly.

Nationwide monument was the greatest company to work with! The marker i ordered turned out amazing and was done very swiftly!

I shopped for months for the perfect headstone for my mother but when I came to Nationwide Monument I knew that was the place I was going to get it from. Every person that is employed there is so kind and compassionate. Buying a headstone is not an easy thing to do (physically or financially) but Nationwide made is as easy as possible. They did exactly what I was dreaming of for the artwork and they took care of all the cemetery work for me. I had a very strict budget and they made absolute sure that I stayed in the budget with the stone, artwork, and installation of the stone. Best place I have ever worked with.

I was a little unsure as to how the process worked. I live in California and the cemetary where my family is location is in Washington. I worked with Steve and he helped me through the process. They take the time to reach the cemetary to verify sizes. They found someone to install the marker. I have not seen it in person yet, photos look great though! Will be visiting the marker in May during my trip home.
Thank you so much!

My mom past on October 5,2018. I purchased her headstone July1, 2019 and it is December 29. 2019 an still no headstone!!!! Not only am I grieving over the loss of my mother but I’m grieving over the loss of her never received headstone. Her headstone was $1,649. It will be 6 months since I purchased my mom’s headstone! Very disappointed. It took forever to get my mom’s insurance money to pay for the headstone and now it’s taking forever to get the headstone. Other graves near my mom’s grave died after her and they have their headstones. Very depressing

WOW! I am impressed and thrilled with the headstone for my dad. When I was sent the artwork proof a few weeks ago, I thought, ok it will look pretty good, likely not as good as the proof in real life. I was pressed for money and thought I was getting him a budget marker. We just received the headstone and I am still in tears. What a great deal, nicer than I ever thought it would be.

Amazing job National Monument!!

I had an excellent experience with ordering my brother's beautiful headstone. The customer service could not have been better and the qulaity and workmanship of the stone, to the relief of myself and family,surpassed expectations. Highly recommend.

It has been 3 months since they cashed our check. Still no monument which was promised in 4 to 6 weeks.

Would not trust them. They do not deliver. They just take your money.