Native Smokes 4 Less Reviews 574

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 558 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their quality and authenticity. Many people appreciate the fast shipping and efficient delivery service, noting that orders arrive promptly and are well-packaged. The ordering process is frequently described as smooth and easy, with a clean online interface. Reviewers also commend the exceptional customer service, citing quick responses, helpful staff, and a dedication to customer satisfaction. Some customers, however, occasionally experienced issues such as missing items in their orders or slower than expected deliveries, particularly to certain areas. A few people also mentioned initial mix-ups with order confirmations or tracking information, though these were generally resolved quickly by customer support.

What people talk about most

Product

Customers consistently express satisfaction with the product quality and variety. Many reviewers highlight... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Order

Clients share positive opinions on order experiences. Many customers praise the fast order processing and... See more

Customer service

Reviewers consistently express high satisfaction with customer service. Customers frequently highlight the... See more

Service

Users describe positive interactions with service, highlighting the genuine care for customers and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best price (but I do buy in a larger quantity), fast shipping, amazing selection. I was incredibly impressed with how quickly I received my package despite Canada Post being on strike too, with Native... See more

Rated 5 out of 5 stars

Good quality , fast shipping. Have been ordering for years . On the odd occasion there was in issue of something missing , twice, in approximately 2 years of ordering, but still giving 5 stars becau... See more

Rated 5 out of 5 stars

Great Service. Good, authentic products. Online chat with customer service is immediate and responsive. They took care of everything on the spot. I had a minor issue with shipping and they not only fi... See more

Rated 5 out of 5 stars

I'm blown away by the exceptional customer service from NS4L! They keep you updated every step of the way, from order receipt to delivery, with clear tracking info. When I had a minor issue, they reso... See more


Company details

Written by the company

Native Smokes 4 Less is Canada's #1 online tobacco superstore, offering 500+ products including cigarettes, cigarillos, authentic nicotine pouches, chew, dipping tobacco and vapes, all tax-free. We proudly prioritize First Nations brands and ship express coast-to-coast across Canada with multiple shipping carriers, and are known to have the fastest shipping times in the industry. With 18-hour daily customer support, real-time order tracking, and a 100% satisfaction guarantee, we've built a loyal community of thousands of Canadian customers who trust us for quality products and unmatched service. Thanks for supporting our family run business!


Contact info

4.9

Excellent

TrustScore 5 out of 5

574 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

The only place I go

The only place I go to. Shipping is fast and they are always on top of any questions or concerns. I’ll be a customer for life with them

30 December 2025
Unprompted review
Rated 5 out of 5 stars

This is the best place to buy smokes

This is the best place to buy smokes! I love that they offer a wide variety of brands I especially like that they offer ultra lites. The prices are amazing. Quick the best part is The Staff, they are so kind and helpful. I would not buy from any where else. You wont go wrong ordering from Native Smokes!

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Please be wary

I had been ordering from here for about a year with no problems until the last time I ordered. The email address for etransfer had changed. I placed an oprder for over $300 and it showed it as completed under my account with a tracking number. It's now been 5 days and Purolator shows only shipping label crearted. I have emailed but not received any response. So I am starting to get concerned about what has happened to my money

15 December 2025
Unprompted review
Rated 5 out of 5 stars

NS4L Fast shipping and Great Support!

NS4L Fast shipping and Great Support!

I placed an order with NS4L on Monday. My order shipped out on Tuesday and was at my door by Wednesday. I received everything I ordered so no complaints there. Great communication and order updates from support. Highly recommend NS4L

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been purchasing from this family…

I have been purchasing from this family owned company since March 2025 and have placed 5 orders since. Consistently good products! My last order had a manufacturing issue that was addressed immediately and replaced. My experience with Niimi as my customer service representative was personable, professional, and efficient. To achieve all three qualities in an online experience is quite admirable in this day and age! I would not hesitate to recommend this company.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

AWESOME COMPANY!

Been ordering from here over a year and order often! Never a single issue, communication has been promt and friendly. I even get a gift every once in a while.
Niimi has been an absolute gem to talk to!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Support team is there, if you need it

Created an account for the website before ordering but, my order was not linked to my existing account. Reached out to the support team and spoke with Nikki. She ensured my order made it out to me and received points for my order. She was kind, professional and quick to respond. Thanks again 🖤

27 November 2025
Unprompted review
Rated 5 out of 5 stars

exceptional customer service !

I'm blown away by the exceptional customer service from NS4L! They keep you updated every step of the way, from order receipt to delivery, with clear tracking info. When I had a minor issue, they resolved it quickly and went above and beyond. Their dedication to customer satisfaction is impressive. If you're looking for a company that truly cares, look no further. 5 stars!!!!!!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

It was not good at first,they got the…

It was not good at first,they got the addy wrong and after 2 months I was contacted and explained the situation. They handle the screw up professionally and 3 days later my order showed up!! I will not hesitate to order gain and am pleased with the way they handled the issue!! Thank you again!!
Paul G.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I needed my order changed and they helped me right away and I got my product delivered the next day. I will definitely be ordering from them again!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Fast shipping

My first time using this site was a little rocky because of my limited techy skills but no worries with the incredible customer care here. So glad I found them.

25 October 2025
Unprompted review

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