I rang the Natural Skincare Factory on Saturday 5th September to ask if their products were genuinely made in Scotland, as I had just received my order and there was no mention of this on the jars. Th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pleased to receive free small tube of Active Cream which will be ideal to take on holiday. Delivery was speedy. My father used this cream for many years & felt it helped with his arthritic pain so m... See more
I was having difficulty getting to sleep and then waking at 3am due to restless legs and anxiety through perimenopause. I decided to try the Natural Skincare Factory Magnesium Oil Spray after reading... See more
Order sent out promptly and great price saving offers like 3 for2 a d free postage. Have used Active Cream for my knees for many years and found in cold weather by using it twice a day, instead of usu... See more
Company details
- #19 of 69 best companies in Cosmetics Industry
Written by the company
At Natural Skincare Factory, we are more than just a skincare brand; we are a community that deeply cares about our customers and the products we create. Our devotion to crafting natural, high-quality skincare solutions stems from a genuine love for high quality products.
Contact info
PO Box 18699, AB42 9AS, Peterhead, United Kingdom
- 0800 0199932
- trustpilot@naturalskincarefactory.com
- naturalskincarefactory.com
4.8
Excellent
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Excellent restorative crème for my dry…
Excellent restorative crème for my dry and receding pate - most invigorating! 👨🦲
24 April 2026
Ease of ordering
24 April 2026
A great product which works well to…
A great product which works well to alleviate aches & pains. Excellent customer service & swift delivery.
Thank you!
24 April 2026
Messaged Adrian about a cream for back…
Messaged Adrian about a cream for back pain Friday morning and he recommended his Magnesium cream and active cream arrived 24hrs later and they have definitely helped can't thank him enough feel 5stars isn't enough for this man and his company go above and beyond 👏👏
25 April 2026
Unprompted review
Have had 2 knee replacements, have suffered quite a lot of pain down my leg since surgery the active cream really helps with the pain
Have had 2 knee replacement
25 March 2026
Very pleased with the product and with…
Very pleased with the product and with the service.
27 March 2026
A family affair!!
Pleased to receive free small tube of Active Cream which will be ideal to take on holiday. Delivery was speedy. My father used this cream for many years & felt it helped with his arthritic pain so my husband now uses and on this occasion a tube has gone to my mother-in-law to try, so it's a real family affair.
30 March 2026
I love all your products
I love all your products. A friend recommended Active Care Cream in November. It helped me with my arthritic fingers. Since then I have bought six more products and am happy with all the results. I love that they are all natural without any chemicals and they smell so good, particularly the tired leg cream. Please make a bigger jar!
30 March 2026
Delivery was speedy after placing my…
Delivery was speedy after placing my order. Packaging was good and my husband has found this soothes his back and hip pain. I have since reordered and had my second delivery. Excellent product and service. Lastly, it smells beautiful.
27 March 2026
recommended
Easy to order. Delivered within days. The magnesium cream and spray helps the wife very much 👍
27 March 2026
Order process is easy and product…
Order process is easy and product delivered on advised delivery date. Whilst still to early to give long term review early results look promising on products ability.
25 March 2026
Excellent product
Excellent product, love using it and the results. Customer service second to none, very personal service and will definitely order again.
24 February 2026
Excellent product with good results
28 February 2026
Exemplary product...it smells and feels great
I have had a full knee replacement, food poisoning contracted on an uber expensive cruise which has left me with IBS...consequently my recovery has been adversely affected.This cream has really helped to dissipate stiffness and overall discomfort.It smells lovely(natural) compared to so much stuff I have tried.It has also helped my husband whose wrist is stiff...great find ..thank you Daily Mail review.
5 March 2026
Unprompted review
Bliss!!
I've used the Active Care cream now for 4 years which has made that I can postpone, without pain, the possibility of knee and/or hip replacement. Used twice daily, I would not be without it.
4 March 2026
Thank you
Thank you. And thank your mummy for coming up with a magic cream. You are all so special. This product flies around to all our homes. Here & abroad.
It makes such a difference to the aches & pains. So bless you with all my heart
25 February 2026
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