I rang the Natural Skincare Factory on Saturday 5th September to ask if their products were genuinely made in Scotland, as I had just received my order and there was no mention of this on the jars. Th... See more
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Review summary
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Reviews shaping this summary
Pleased to receive free small tube of Active Cream which will be ideal to take on holiday. Delivery was speedy. My father used this cream for many years & felt it helped with his arthritic pain so m... See more
I was having difficulty getting to sleep and then waking at 3am due to restless legs and anxiety through perimenopause. I decided to try the Natural Skincare Factory Magnesium Oil Spray after reading... See more
Order sent out promptly and great price saving offers like 3 for2 a d free postage. Have used Active Cream for my knees for many years and found in cold weather by using it twice a day, instead of usu... See more
Company details
- #19 of 69 best companies in Cosmetics Industry
Written by the company
At Natural Skincare Factory, we are more than just a skincare brand; we are a community that deeply cares about our customers and the products we create. Our devotion to crafting natural, high-quality skincare solutions stems from a genuine love for high quality products.
Contact info
PO Box 18699, AB42 9AS, Peterhead, United Kingdom
- 0800 0199932
- trustpilot@naturalskincarefactory.com
- naturalskincarefactory.com
4.8
Excellent
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Great company to deal with.
Great company to deal with.
Immediate acknowledgement
Super delivery.
Magic goods
Well done
1 July 2025
Long time customer
Order sent out promptly and great price saving offers like 3 for2 a d free postage. Have used Active Cream for my knees for many years and found in cold weather by using it twice a day, instead of usual once, keeps them pain free. The cold weather hand cream is great and now trying Circu cream. Did have a bit of trouble with online ordering but that could well be me!!! Have trouble with other companies as not digital minded!!!
24 November 2025
Simply the best
Excellent products, service is so efficient
Questions answered promptly
29 October 2025
Ordering was easy and delivery prompt
Website was easy to navigate; my personal details had been retained from pevious orders, speeding up the new order; delivery was promptly and safely executed.
29 October 2025
Lovely product
Arrived promptly. Lovely product- massages in well, beautifully scented, and most importantly, certainly helps with aching joints. Would definitely purchase again
29 October 2025
I like your products
29 October 2025
Great product and service
28 October 2025
Active care cream is absolutely the…best
Active care cream is absolutely the best fix for sciatica. I can have the most unbearable pain to two days later forgetting I have. Great customer service as well
1 October 2025
Unprompted review
The cream seems to be reasonably…
The cream seems to be reasonably effective although I consider it overpriced.
Also strongly dislike receiving weekly promotional emails this should only be with customers prior agreement
30 September 2025
Lovely product that really bring…
Lovely product that really helps bring relief and smells great.
29 September 2025
THE FIRST PRODUCT I’VE BEEN ABLE TO USE!
I have had, for many many years, terribly dry skin and irritation on my face. My skin has had a bad reaction to every single moisturiser I’ve tried - even the “Natural” ones. So I’ve never been able to do anything about the dry skin issues. Until now!
I’ve been trying NSF’s Avocado Butter and I’ve been absolutely amazed to have had NO bad reaction to it - and it works! My skin isn’t dry and flaking any more! And the irritation has gone!
I’m not going to scare everyone by putting up a before and after pic, as no-one wants to see Shrek on here, but I can safely say I would HIGHLY recommend this product for anyone who has similar issues!
10 October 2025
Unprompted review
Excellent products so good for my skin
Excellent products so good for my skin, best ever
30 September 2025
Very impressed
Very impressed with turn around of order to delivery as well as product purchased.
24 September 2025
Royal Mail take ages to deliver but excellent product
The products I know from experience are amazing but I am still awaiting my last order courtesy of Royal Mail . We seem to currently have a protracted delivery time with our mail … so leave plenty of time before you run out would be my advice . I can’t fault the products though.
30 August 2025
Active Care Cream is superb
I've been buying the Active Care Cream for a few years now to use on my arthritic knee. Smells lovely, absorbs well and helps ease the aches.
26 August 2025
Hairdresser's hand cream works
Fast delivery. First time buying the Hairdresser's hand cream but after a few days it is already improving the extremely dry skin on the palms of my hands
27 August 2025
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