Naturcontact Reviews 

1,908
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 308 reviews, reviewers had a great experience with this company. Consumers frequently mention that the footwear is extremely comfortable, lightweight, and stylish, making daily walking a wonderful pleasure for people with wide feet. Many individuals also appreciate the exceptionally helpful support team and the incredibly useful sizing guides provided directly on the website. However, some customers also noted recurring issues regarding footwear durability, mentioning that the soles frequently detached after only minimal use. A few people additionally experienced unexpected delivery delays, along with frustrating difficulties when trying to get prompt assistance from support staff. Others found that sizing could occasionally feel inconsistent despite following the available instructions.

What people talk about most

Product

Customers had positive experiences with product, noting that the shoes are very comfortable, stylish, and... See more

Quality

Consumers find quality to be positive, highlighting that the shoes are very comfortable and stylish.... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply divided opinions reported by... See more

Order

Users describe ambiguous interactions with order experiences, reflecting a sharp division in customer... See more

Delivery service

Clients share ambiguous opinions on delivery_service, noting a split between positive and negative... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is the second pair of Naturcontact shoes I`ve had. I love my first pair-so comfortable. For this 2nd pair....Quick delivery, happy to exchange,exchanged return relatively simple and replacement a... See more

Rated 5 out of 5 stars

Size guide on the website was accurate (had to go up a size from my usual measurements, so do check before ordering). The boots are comfortable and so far are waterproof. They are also lightweight.... See more

Rated 5 out of 5 stars

The customer service response about a problem with my winter Naturcontact books was brilliant and I was able to purchase these lovely trainers at an incredibly affordable price as a result. The shoes... See more

Rated 5 out of 5 stars

The shoes I've got are so comfortable. I put on a pair of my "normal" trainers and they felt so tight! I'm enjoying walking in the barefoot shoes and my ankles are definitely benefitting. The customer... See more


Company details

  1. #172 of 218 best companies in Shoe shop

Written by the company

Welcome to Naturcontact - The UK startup committed to crafting innovative barefoot shoes for a natural movement without compromising quality or style. Designed for ultimate comfort and freedom, our shoes help you reconnect with the ground and restore foot health. Join Naturcontact today - We also support organizations for nature restoration projects.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(1,908)

334 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I wouldn’t use them again

I wouldn’t use them again. They charged me £8.99 to return a pair of shoes and not only that I had to chase for the return label and then chase for my return which took 9 days after it had arrived back with them.
I love barefoot shoes, I have many Vivos, Xero shoes etc but these clogs I ordered were flippers, as wide at the back as the front. However just on the returns process alone, I won’t be ordering again.

15 June 2026
Unprompted review
Naturcontact logo

Reply from Naturcontact

Thank you for your feedback. We would like to clarify a few points regarding your return.

Our return fee for refunds to the original payment method is £5, not £8.99. This fee is completely waived when a customer chooses an exchange or a refund via gift card. A prepaid return label is provided automatically once the return request has been approved through our returns portal.

After a parcel reaches our warehouse, it must be received, opened and inspected before a refund can be authorised. This process is completed during working days, as our returns team does not operate over the weekend. We are sorry that you felt you had to follow up while this inspection was taking place.

Regarding the BareClog®, its wide and foot-shaped construction is intentional. Like our other barefoot footwear, it is designed with additional space around the toes to allow natural movement. The shape and fit are shown in the product photographs and explained in the product description. Nevertheless, we understand that this particular design will not suit every customer’s personal preference.

We are sorry that the product and return experience did not meet your expectations, but we hope this clarification provides a fair and accurate account of our policy and the handling of your return.

The Naturcontact team

Rated 5 out of 5 stars

Perfect customer service.

I have purchased shoes for my husbands birthday and as this was the first time using Naturcontact I could have used my 10% off voucher but I forgot. The communication with the team (Emily) was super easy and super fast. They really are very good at what they do and keeping their customers happy. The shoes did fit like a glive too. Very happy with everything

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Just straight up mean and unhelpful. Do not buy from them or acknowledge their crappy AI comment they are gonna leave below.

23 May 2026
Unprompted review
Naturcontact logo

Reply from Naturcontact

Hi Emily, we’re sorry to hear you feel this way. We have reviewed your order and can confirm that the size selected was the men’s US size shown on the product page, and the correct size was dispatched.

The product page also clearly advises that this clog runs small, which is why we provide specific sizing guidance before purchase. While the item received matches the order placed, we have still offered to assist you with an exchange so that you can receive a more suitable size.

We remain willing to help resolve this, but we also feel it is important to clarify that the incorrect fit was not caused by a fulfilment error on our side.

The Naturcontact team

Rated 5 out of 5 stars

Emily was great

Emily was great. Bit of a mix up with my order but Emily helped me work it out and the lassie was breath of fresh air!

Decent and honest people in my opinion!

May God Bless, keep and watch over your company!
🙏👍👊🙂💪

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Super super shoes

The shoes are a wonderful fit very comfortable i may never wear any other shoes. Delivery was quick and prices with the discount very reasonable.
Great company ethical and planet savers. This company is everything you would wish for if you are a conscienous shopper

17 May 2026
Unprompted review
Rated 4 out of 5 stars

Naturwalkers 2.0

Bought these for general summer wear and with potential for longer walks. So far, they are comfortable and the length fit is true to size.
I have low volume feet and will need to shorten the straps so they secure my feet properly and don’t leave too much length to catch on things whilst walking. I have had this problem with other barefoot sandals and credit to Naturcontact for having enough overlap on the Velcro so I can get a secure fit in the first place; in my experience some other brands don’t.
The sandals are comfortable for everyday wear. The padding on the heel strap is great, as this can be a common rubbing point.
I won’t be using the sandals for longer walks as I find that even with the adjustable straps, my foot still moves around on the footbed. I cannot get a secure enough fit to withstand uneven terrain. The foot movement might also cause rubbing over a longer walks, but I haven’t tested this.
Overall, good sandals, though perhaps not ideal for people with low volume feet unless they are willing to shorten the straps.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Great shoes and customer service!

The customer service response about a problem with my winter Naturcontact books was brilliant and I was able to purchase these lovely trainers at an incredibly affordable price as a result. The shoes are lovely - funky and stylish, and very comfortable. After being on my feet on uneven ground over a long day and night, they were still comfortable - my feet and ankles ached but hopefully the shoes will help to build up the muscles in my feet.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Love the shoes!

Shoes were easy to order, dispatched promptly and arrived on time.
I absolutely love them! They are so light I almost forget I’m wearing them!
Thank you!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company! My first pair of winter shoes in 2023 sold me. This last season I got the boots, and I'm on my second pair of summer shoes as well. Every conversation I've had with customer service has been delightful in every way. I tried one other brand of barefoot shoes in the meantime, and lasted about a day before returning here. Naturcontact is quality made and COMFORTABLE!! 100% will be back, again and again and again.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I ordered a 5 which were slightly to small(I did measure my feet…add 1/2 centimetre to be sure). easily returned and size 6 sent speedily. Very comfortable and easy to put! Love them.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Appalling quality, unfit for purpose

Bought Tracker Vegan Leather Barefoot Shoes in Nov 2025. Today, in May 2026, after very minimal use (I was mainly using wellies over the winter) I find that the sole has come away from the body of the shoe, and a hole has formed in the toe. Appalling quality, and a waste of money -- item is entirely unfit for purpose.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Naturcontact are a fabulous company to…

Naturcontact are a fabulous company to deal with. Prompt and efficient with every order and every time I ordered, it arrived well packaged and this time with a repeat order discount code (bonus) The boots I ordered are so comfortable and look great too.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Aramid Contact 3.0® Durable Barefoot…

Aramid Contact 3.0® Durable Barefoot Shoes for Sport & Everyday are really comfy barefoot shoes, I have never worn barefoot shoes before, I would definitely recommend this style. I was at the high end of a size 5 and lower end of a size 6, I went for the 6. Ordering and sending back the size 5 was easy with no complications thanks to Emily. Would recommend, I will definitely look out for other styles.

28 April 2026
Unprompted review

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