Email Madness! I placed an order 3 days ago... so far, bearing in mind I've not yet received any items from them as yet... I've have received 22 emails from Naturewall!! Honestly... sort yourselves... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These panels are fantastic. They are well made, look great and very easy to apply. The adhesive is easy to use, the panels cut easily. I would use them again for further products. Totally transformed... See more
I faced issues with the delivery, and the products were left out in the rain by the courier despite requesting an alternative delivery date. However, Naturewall were quick to rectify the issue and pr... See more
Company replied
Absolutely loved the product ordered the waterproof panels for the bathroom turned out amazing even had the carpenter to box around the bath with the same panels it looks fabulous ordered more packs f... See more
Company replied
Company details
- #199 of 201 best companies in Decoration and Interior Design Store
- #122 of 125 best companies in DIY Store
- #30 of 30 best companies in Fence Supply Shop
- #117 of 119 best companies in Interior designer
- #120 of 122 best companies in Manufacturer
- #7 of 8 best companies in Woodworker
About Naturewall
Written by the company
Naturewall makes grand designs easily doable with wall panels that provide more.
More intrigue. More depth. More drama. And, above all, more life.
From home renovations to commercial projects, our wall panels let you realise your vision effortlessly.
We believe the installation process should be simple, so we develop our products to ensure they're quicker and easier to apply than traditional options like paint, wallpaper and tiles.
All while adding visual and textural dimensions for striking interiors that appeal to the senses.
Contact info
Unit 21 The Trade Yard, Barmston Road, HU17 0LA, Beverly, United Kingdom
- +44 (0)1482 833479
- info@naturewall.com
- naturewall.com
3.3
Average
3K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm going to be blunt
I'm going to be blunt. Disorganised doesn't even come close.
Ordered Jan, long lead time to march, then delayed to April. I cancelled and they never processed the refund, I chased and eventually got someone helpful. After a good conversation they told me actually the board so originally wanted are about to be in stock so we agreed on a discount and that I would take them. I was a idiot. Emailed to check they arrived and no delays. No response. Called, phone lines are closed due to abnormally high calls!
I suspect I may end up having to go down the credit card routine to get money back if they don't show next week as agreed.
Do not touch
27 March 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your honest feedback and I’m very sorry to hear about your experience. I completely understand your frustration given the delays, the confusion around your order and refund, and the difficulty you’ve had reaching us.
I can see why this situation has caused concern, especially after agreeing to proceed with the order again. Please be assured that we take this seriously and would like the opportunity to look into this for you as a priority and provide a clear update.
If you haven’t already, please contact us with your order number via email so we can investigate and resolve this for you as quickly as possible.
Thank you again for bringing this to our attention and we hope to have the chance to put things right.
Kind regards,
The Naturewall Team
Failure to deliver and no communication when needed
Do not use. Very long delivery time which are not met. Failed to inform me of their failure to get the product to courier . Failed to return my email request within their specified time .
They have closed phone lines due to demand . I have no way of getting an update ! Source elsewhere is my advice. This company does not live up to its glossy online persona Avoid at all cost …..
27 March 2026
Unprompted review
Reply from Naturewall
Hi Peter,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about your experience.
This is certainly not the level of service we aim to provide and I apologise for the inconvenience caused. We are currently experiencing a particularly high volume of enquiries, which has unfortunately impacted our response times and phone line availability. Rest assured, our team is working hard to respond to customers within our usual timescales.
We would really like the opportunity to look into this for you and provide a clear update on your order. Please contact us with your order number via email and a member of our team will prioritise your query and assist you as quickly as possible.
Thank you again for bringing this to our attention, and we hope to have the chance to restore your confidence in us.
Kind regards,
The Naturewall Team
Delivery date deception
I’ve yet to receive my product so this review is not about that. However the website is hugely deceiving saying delivery 2-3 days… apparently this is after the order has been processed, the product potentially manufactured and then released for the 2-3 day delivery. If you have tradesman booked in don’t rely on the delivery dates. I called their customer service number to give the right to reply, was promised a return call but got nothing.
22 March 2026
Unprompted review
Reply from Naturewall
Hi George,
Thank you for your feedback and I’m very sorry for the experience you’ve had so far. I completely understand how frustrating this must be, especially when working around scheduled tradespeople.
We apologise for any confusion caused around our delivery timeframes. The estimated delivery window applies once an order has been processed and dispatched and we appreciate that this may not have been as clear as it should be.
I’m also sorry to hear that you did not receive a follow-up call as promised—this is certainly not the level of service we aim to provide.
We would really like the opportunity to look into this further for you and provide an update on your order. Please feel free to contact us with your order number and our team will be happy to assist.
Thank you again for bringing this to our attention and we hope to resolve this for you as soon as possible.
Kind regards,
The Naturewall Team
Waited over a month for 2 panels missed…
Waited over a month for 2 panels missed first date by 2 weeks, now NatureWall have said that they are with the courier and the courier after sending me an email to say they will be delivered at 7am this morning is telling me that they haven't received the goods. Telephone lines at Naturewall just saying all representatives are busy and try later and the lines are only open between 10am and 4pm. AVOID THIS USELESS COMPANT
25 March 2026
Unprompted review
Reply from Naturewall
Hi Simon,
I’m very sorry to hear about your experience and the delays you’ve encountered, as this is not the level of service we aim to provide. I completely understand how frustrating this must be, especially with the conflicting information regarding delivery.
I have looked into this for you and can see that the courier has your panels booked in for delivery tomorrow between 10:00 and 13:00. We are continuing to monitor this to ensure it progresses as expected.
We sincerely apologise again for the inconvenience caused and appreciate your patience while we work to get this resolved for you.
Kind regards,
The Naturewall Team
Impossible to contact!
I placed an order which has now gone over the estimated delivery time, and so I tried to contact the team via email and telephone.
After around 25 attempts to call, I finally managed to speak to a human yesterday who said they could see my order was overdue and would need to go away to look into and would call me back.
Unfortunately I did not hear back, and have since been met with 'sorry our agents are all busy' constantly since. I have also sent in three emails which have all remained unanswered.
After a really good experience browsing and ordering via the website, the customer service has sadly been diabolical since.
25 March 2026
Unprompted review
Reply from Naturewall
I believe this review may have been written before we spoke yesterday afternoon; however, please accept my sincerest apologies for the delayed response times.
Our team is working as hard as possible to respond to every customer during this particularly busy period and I hope I can help to shift your view of our customer service moving forward. Thank you again for your patience and understanding—I’ll speak with you again next week.
In the meantime, I hope you have a lovely weekend. 😊
No delivery, persisent delays, no communicatio
Wish I had read the reviews before buying from this company. It's been 3 weeks since I made the order and Ive been told 2 dates which have now passed. They dont communicate any delays and they take 1-2 days to reply to emails. Will be requesting a refund from these clowns.
25 March 2026
Unprompted review
Reply from Naturewall
I’m sorry to hear about your experience so far as this is not the level of service we aim to provide.
Occasionally, delays can occur due to courier issues, stock availability or other unforeseen circumstances. However, we always aim to resolve these as quickly as possible and keep our customers informed throughout.
We would really appreciate the opportunity to look into this for you and make things right. Please contact us directly with your order number so our team can check the status and assist with either delivery updates or a suitable resolution. While we are currently experiencing a particularly busy period, we aim to respond to all email enquiries within 24 hours.
Thank you for bringing this to our attention and we hope to resolve this for you as soon as possible.
Acoustic boards were delivered quickly
Acoustic boards were delivered quickly. The product is excellent quality and looks great.
24 March 2026
Unprompted review
Reply from Naturewall
Hi Stephen
This is amazing to hear—we’re so pleased they look great!
Thank you for taking the time to leave a review. We hope you have a lovely weekend 😊
Regards
The Naturewall Team
Pre-ordered stock item still not…
Pre-ordered stock item still not arrived!
Ordered shower panels in January to arrive in February and delivery is now it's THIRD delay which has meant we've been unable to finish our house renovations and incurred additional cost. So frustrated by these delays and lack of certainty.
24 March 2026
Unprompted review
Reply from Naturewall
Hello
While delays can occasionally occur due to courier issues, stock availability or other unforeseen circumstances, we always aim to resolve these as quickly as possible and keep our customers informed.
We would really appreciate the opportunity to investigate this for you and make things right. Please contact us directly with your order number so our team can check the status of your order and assist with either delivery updates or a suitable resolution.
Thank you for bringing this to our attention and we hope to resolve this for you as soon as possible.
Kind regards,
Naturewall Team
Refund taking excessive time
I ordered and paid for accoustic panels on 9th March. Within an hour, I realised I had ordered the wrong size. I emailed the company as soon as I noticed this because the half hour time slot they give customers to change things had passed. I followed this up with a telephone call on the 10th and spoke to a polite woman who said it could take up to 10 working days for my refund. I have contacted the company to try and expedite this by email and telephone call. It is now 24th March and still no refund.
After this review was published I have been contacted to say my refund is pending in my account, thank you. I have updated the stars on my review accordingly
9 March 2026
Unprompted review
Reply from Naturewall
Hello
I’m delighted to hear that the service you received from the advisor you spoke with was a positive experience.
Regarding the refund timescales, refunds can take up to 10 working days to appear back in your account, as they need to be processed by both our system and your bank. While we issue the refund as quickly as possible on our side, the exact timing can vary depending on your bank’s processing times.
If you’d like, please contact us with your order number, and a member of our team will be happy to look into this further for you.
Kind regards,
The Naturewall Team
Exceptional customer service and…
Exceptional customer service and products. Even though the incorrect panels were sent initially. I have to praise the customer service team for being super efficient and professional; rectifying the issue very quickly. We’ve used nature wall numerous times. We will definitely use them again for future projects.
8 February 2026
Unprompted review
Reply from Naturewall
Hi Hannah,
Thank you for stopping by and leaving us such wonderful feedback—it is very much appreciated! We’re delighted to hear you had a great experience with us, even though the incorrect item was received initially.
We hope to see you again soon 🙂
Kindest regards,
The Naturewall Team
I cannot fault this company
I cannot fault this company. I originally ordered the wrong size cladding panels which was immediately rectified by a very polite and friendly member of staff on the phone. The big panels were delivered to me in the Highlands very well packed and by great delivery lads who carefully placed them in the area I had asked them to. The panels are well finished and substantially constructed. The Naturewall website is also useful for information on installation. Very pleased.
17 March 2026
Unprompted review
Reply from Naturewall
Hi Andrew,
Thank you so much for your kind words! We’re thrilled to hear that our team was able to quickly help you with your order and that your experience over the phone was positive.
It’s great to know that your panels arrived safely, well-packaged and that our delivery team placed them exactly where you needed. We’re also glad to hear that you’re happy with the quality and finish of the panels and that our website was helpful with installation guidance.
Your feedback means a lot to us and we’re delighted that you’re very pleased with your experience. We hope to have the pleasure of helping you with any future projects 🙂
Kind regards,
The Naturewall Team
Reply from Naturewall
Hi Malcolm,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the product and our service. We look forward to helping you with any future projects 🙂
Kind regards,
The Naturewall Team
The customer service was great
The customer service was great , i made a mistake when ordering my panels but Emily sorted out my returns via courier and then i reordered the correct ones they were delivered today they are beautiful the quality is perfect just what i wanted thank you
13 March 2026
Unprompted review
Reply from Naturewall
Hi Lisa,
Thank you so much for your lovely feedback! We’re thrilled to hear that Emily was able to help with your order and returns and that your new panels arrived safely and are exactly what you wanted - I'll be sure to pass on your feedback to her.
It’s wonderful to know you’re happy with the quality and we really appreciate you taking the time to share your experience.
Kind regards,
The Naturewall Team
I have placed two orders with this company
I have placed two orders with this company and the quality of the product has been excellent.
The 4* rating is because they use Royal Mail for delivery not a good idea for wall panels. On my second order two panels were damaged but Emily at the excellent Customer Services sorted this out for me promptly.
The big bonus for me is the company make their own panels instead of importing the usual rubbish from China. Its nice to be able to buy a British made product.
28 February 2026
Unprompted review
Reply from Naturewall
Hi Dennis,
Thank you so much for taking the time to leave your feedback. We’re delighted to hear that you’re happy with the quality of our panels and that Emily was able to resolve the issue with the damaged items promptly.
We also appreciate your comments regarding delivery. Feedback like this is invaluable as it helps us to look into ways we can improve our processes in the future.
It’s great to know that you value our British-made panels and we’re thrilled that our products have met your expectations. Thank you again for sharing your experience.
Kind regards,
The Naturewall Team
Excellent service
Excellent service! My order came early within 3 days, I spoke to Eden she was very helpful. Panels are excellent quality, highly recommend!
12 March 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your fantastic review! We’re so pleased to hear your order arrived early and that Eden was able to assist you. It’s great to know you’re happy with the quality of the panels and that you’d recommend us.
We really appreciate your feedback and hope you enjoy your new panels!
Kind regards,
Naturewall Team
I was worried after reading the reviews…
I was worried after reading the reviews after my purchase, but I found the company brilliant, my panels arrived the next day! Really happy with my purchase!
2 March 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for sharing your experience! We’re thrilled to hear that your panels arrived so quickly and that you’re happy with your purchase. It’s great to know we could give you a positive experience and put your worries at ease.
We really appreciate your feedback and hope you enjoy your panels!
Kind regards,
Naurewall Team
Don’t do it! They can’t fulfil orders and will keep your money
Ordered 17th Feb, it’s now 7th March. After my indicative delivery period came and went, I contacted them to chase it up and they said they had taken too many orders and no longer had the panel type I’d ordered. I was given the option to wait or get a refund. I opted for a refund and 3 weeks later the money is still not returned. Don’t be sucked in by the prices, it’s a false economy. Wish I’d read the reviews first. I ordered with WoodUpp instead and it was a brilliant experience with the panels arriving the next working day. Don’t waste your time with these cowboys!
17 February 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your message, and we’re very sorry to hear about your experience.
We sincerely apologise for the delay with your order and for the inconvenience caused after we had to inform you that the panel type you ordered was no longer available due to an unexpectedly high volume of orders. We understand how frustrating this must have been, especially after already waiting for the initial delivery timeframe.
We’re also very sorry that your refund has not yet reached you. Once a refund is processed, it can take several working days to appear in your account depending on your bank or payment provider, however three weeks is certainly longer than expected and we would like to investigate this for you immediately.
Please reply with your order number (if not already included), and we will check the status of the refund with our accounts team and ensure this is resolved as quickly as possible.
We genuinely regret the inconvenience this situation has caused and appreciate you bringing it to our attention.
Kind regards,
Naturewall Team
Unfortunately my items arrived damaged…
Unfortunately my items arrived damaged however I have to say the communication and effort particularly from Jodie was first class - she handled my issue promptly and her customer service is excellent!
2 March 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your review. We’re sorry your items arrived damaged, but we’re delighted to hear that Jodie was able to assist you promptly and provide excellent customer service.
It’s wonderful to know her efforts helped make the process easier, and we hope you’re now fully happy with your replacement panels.
Kind regards,
Naturewall Team
The shocking and repetitive negative reviews of this company speak for themselves!
We placed our 2 orders on 7th dec 25...
1st order arrived 7th Jan 26 - 13 panels but only 5 in the correct colour - replacements not available until after 23rd Feb so returned order
2nd order due 27th Jan.... on 4th Feb was told sorry it will now be after 2nd March so we cancelled this order.
It took Naturewall until the 4th of March for our final refund to be paid!
A truly dishonest company, please spare yourself the 24 emails that we have sent all to be told lies and false promises.
4 March 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for sharing your feedback, and we’re truly sorry to hear about the experience you’ve had with your orders.
We sincerely apologise for the issues with the first delivery, particularly receiving panels in the incorrect colour, and for the delays that followed with the replacement availability. We also understand how frustrating it must have been to experience further delays with your second order and then have to go through the cancellation and refund process.
We regret that the refund took longer than expected and that our communication left you feeling misled — this is certainly not the level of service we aim to provide. Your feedback is important to us, and situations like this are being reviewed internally so we can improve both our order management and communication with customers.
We’re very sorry for the inconvenience and frustration this caused you and appreciate you taking the time to highlight your experience.
Kind regards,
Naturewall Team
Really love this product!
Good communication, great product! I got loads of samples from various companies and these were definitely the best in my price range. I’d previously used a much cheaper version which had stapled backing felt from another seller and you could easily tell the difference in quality. Naturewall’s veneers are thicker and the wood strips are bonded to the felt. This is essential when you have to cut out around vents and sockets etc. if they’re not bonded, the strips will simply fall off.
I did the whole process on my own and found it quite easy! (I’m a 68 year old woman).
28 February 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you so much for your detailed and thoughtful review! We’re delighted to hear that our veneers stood out in both quality and ease of use, and it’s fantastic that you found the installation process straightforward—even tackling it all on your own.
We’re especially glad the bonded wood strips made your project easier and more durable around vents and sockets. Your feedback is very encouraging, and we hope your newly enhanced space brings you lots of enjoyment!
Kind regards,
Naturewall Team
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