Naturisimo was my favourite shop for my makeup, skincare and haircare. The only time I’d shop elsewhere is if they were out of stock. Since they’ve changed to Oh My Cream they no longer stock the bran... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have used Naturisimo for years. Excellent products and customer service. I am disappointed that they are now "Oh My Cream!" (what a peculiar name) and they no longer stock some of my favourite brands:... See more
I've used Naturisimo for years and love their products and what they stand for. Their customer service team is best in class, especially nowadays when many companies prefer to direct you to bots or ca... See more
Company replied
Great choice wonderful company excellent customer service ! I have used Naturisimo for years and their range of quality products has expanded whilst their service has always been efficient, friendl... See more
Company replied
Company details
Written by the company
The leading UK Organic Beauty Online Store. Naturisimo offers the latest in Organic Skin Care, Organic Cosmetics, Organic Make up, Organic Beauty Products, Organic Makeup and Organic Skincare.
Contact info
United Kingdom
- help@naturisimo.com
- naturisimo.com
4.7
Excellent
884 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love Naturissimo
I love Naturissimo! I have been been buying from their website for few years now. Always a great choice of products, amazing package and very friendly customer service.
Thank you!
17 November 2023
Unprompted review
Reply from Naturisimo
Hey Marina,
We appreciate your feedback and are always striving to provide our customers with the best possible experience.
We have a wide selection of products, our commitment to sustainable packaging, and we are glad you had a great experience with our dedicated customer service team.
Thank you for choosing Naturisimo!
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Wonderful products & wonderful service ❤️
10 November 2023
Unprompted review
Reply from Naturisimo
Hey there,
Thank you so much for taking the time to share your positive review!
We appreciate your support and we look forward to your next order soon! 💕💚
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Very helpful and good customer service!
12 November 2023
Unprompted review
Reply from Naturisimo
Hey Danni,
Thank you so much for choosing Naturisimo.
We are glad that you are having a great experience at Naturisimo. We're doing our best to give exceptional customer service, and it's encouraging to know that it's appreciated by customers like you.
We look forward to your next order!
Have a lovely day!
Best regards,
The Naturisimo Team
Great client support …
Easy shopping and loads of natural products I normally use.
But 5 star is for the client support. I typed in wrong shipping address, my flat number, and i saw it immediately. I reached out to client support and in a matter of minutes they responded and solved the issue. Many thanks Jhana.
11 November 2023
Unprompted review
Reply from Naturisimo
Hey Mladen,
Thank you for your kind words!
Your view about our Customer Service is much appreciated. Providing the best customer experience is our top priority!
We thank you for making the effort to express your appreciation for Jhana.
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Perfect
Such a great company and the discovery boxes are amazing. Highly recommend.
1 October 2023
Unprompted review
Reply from Naturisimo
Hey Rachel,
Thank you so much for your review. Your feedback means a lot to us here at Naturisimo.
We're delighted to hear that you're happy with the discovery box!
Thank you for recommending us. We look forward to your next order. 💚
Stay safe and well!
Best regards,
The Naturisimo Team
What a great company.
This was the only company that stocked a product in the UK that I’d previously bought in the US. I will definitely be returning for more!!
Their customer service is excellent and the fact you can communicate with them on WhatsApp makes it easy to get in touch.
4 October 2023
Unprompted review
Reply from Naturisimo
Hey Nonni,
Thank you so much for choosing Naturisimo. We appreciate your feedback on our products and customer service team.
It's always great to find a place that stocks products that you love. The fact that you can communicate with us on WhatsApp is a nice bonus, as it makes it easy to get in touch quickly and easily.
We are grateful for customers like you and we hope you will purchase with us soon.
Stay safe and well!
Best regards,
The Naturisimo Team
FABULOUS discovery box
I ordered a discovery box and it was GREAT . So many nice products, really long expiry dates , some even in full size - a proper treat. I also contacted customer service as I had some questions and they were simply delightful and so responsive. I will continue ordering the discovery boxes.
26 September 2023
Unprompted review
Reply from Naturisimo
Hey Nicole,
Thank you for your kind words!
I am so happy to hear that you enjoyed your discovery box and it's great to hear that you had a positive experience with customer service.
We appreciate your support and look forward to your next order!
Best regards,
The Naturisimo Team
Amazing customer service on all levels…
Amazing customer service on all levels from recommending the right foundation shade to a slight problem with a product. Always quick to reply and resolve the issue. I love the ethos of the company and the range of products available. The discovery boxes are genius!!
22 September 2023
Unprompted review
Reply from Naturisimo
Hey Ria,
Thank you for your kind words and we are happy to hear that you are enjoying our range of natural goods and that we have helped you find some new favourite brands
In addition, we are happy to hear that the customer service team was able to assist you in resolving your concern and that your overall impression of our customer service was satisfactory.
We will be sure to share your comments with the rest of our team.
We look forward to receiving your next orders soon. :)
Have an amazing day!
Best regards,
The Naturisimo Team
Fantastic Customer Service
I ordered the wrong item by mistake and contacted Naturisimo, they were so helpful and the customer service was fantastic, I cannot fault this company, they are oh so good ! :)
21 September 2023
Unprompted review
Reply from Naturisimo
Hey Sue,
I'm so happy to hear that you had a positive experience with our customer service team!
It's nice to hear that you've had good experiences with our customer support team, who have been helpful in addressing your queries and changing your purchases.
Thanks again and we look forward to receiving your next orders soon. :)
Best regards,
Naturisimo Customer Service
Great customer service
Had a problem with my order and contacted customer services. They were amazing and sorted it immediately. So impressed
20 September 2023
Unprompted review
Reply from Naturisimo
Hey there,
I'm so glad to hear that you had a positive experience with customer service!
I'll be sure to pass your feedback along to the team. They'll be thrilled to know that they were able to help you and that you were impressed with their service.
Thank you for taking the time to share your experience. It means a lot to us!
Have a lovely weekend!
Best regards,
The Naturisimo Team
Excellent overall experience
Excellent overall experience. Great prices, excellent customer service & excellent range of products.
19 September 2023
Unprompted review
Reply from Naturisimo
Hey Nolo,
Thank you so much for choosing Naturisimo. We appreciate your feedback on our products and customer service team.
We are grateful for customers like you and we hope you will purchase with us soon.
Stay safe and well!
Best regards,
The Naturisimo Team
Excellent customer service and great…
Excellent customer service and great products. I have Eczema and have used these products for years, they smell amazing and really help my sensitive skin.
I wouldn’t use anything else and can highly recommend them.
13 September 2023
Unprompted review
Reply from Naturisimo
Hey Pat,
Thank you so much for your positive feedback!
We are so glad to hear that you are happy with our customer service and products.
We are especially pleased to hear that our products have helped to improve your eczema and sensitive skin. We are committed to providing our customers with high-quality, natural products that are gentle on the skin.
Thanks again for your support and we’re so thankful for wonderful customers like you. 💚
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
The Naturisimo Team
Excellent customer support
Excellent customer support, fast shipping and quality products. Not much else to say!
7 September 2023
Unprompted review
Reply from Naturisimo
Hey Thomas,
Thank you so much for choosing Naturisimo. Your views about our Customer Service are much appreciated, and thank you for your patience.
We appreciate you taking the effort to express your appreciation for our shipping and products!
We look forward to your next order. :)
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Quick delivery
Quick delivery, good prices. I had an issue with a welcome discount code at check out and this was refunded to me quickly and without fuss. Would recommend.
5 September 2023
Unprompted review
Reply from Naturisimo
Hey S,
Thank you for taking the time to share your positive experience with our delivery service and customer service. And we're glad that we were able to rectify your concern promptly.
We appreciate your nice words and feedback, and we're thrilled that you'd recommend us to others.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you again for your support!
Best regards,
The Naturisimo Team
Excellent customer service
I purchased from Naturisimo a couple of times so far. Apart from nice selection of clean beauty products this company provides extraordinary customer service. Recently I had some issues with delivery and Tisha from customer service helped me a lot. She was the one who first spotted issues with delivery and emailed me offering help. She truly cared to get the parcel delivered to me.
1 September 2023
Unprompted review
Reply from Naturisimo
Hey Kasia,
Thank you very much for your thoughtful remarks! We're thrilled that you enjoy our products and that our customer service exceeded your expectations.
We are very thrilled that you had a positive experience with our customer service team and Tisha was able to help you with your question so quickly and successfully.
We will definitely pass on your lovely words about Tisha. :)
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Good customer service
I like Naturisimo and have been buying their products for many years. The prices are not always within my price range, so I buy less now than before. Their customer service is good and they answer emails within 24 hours. They dealt with my recent email promptly.
30 August 2023
Unprompted review
Reply from Naturisimo
Hey Valerie,
Thank you for taking the time to share your great experience with Naturisimo! It's lovely to hear that you had such a positive experience with our products & our customer service team member was able to handle any concerns you were experiencing.
We hope that you continue to enjoy using the products and take advantage of the rewards and offers in the future!
Thank you again and we look forward to receiving your next orders soon. :)
Have a wonderful day!
Best regards,
The Naturisimo Team
Excellent customer service
23 August 2023
Unprompted review
Reply from Naturisimo
Hey Sheena,
We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience with our customer service team.
Thanks again for your support and we’re so thankful for wonderful customers like you. 💚
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
The Naturisimo Team
Great Customer Service
I had a great experience dealing with the customer service support team member Tisha after experiencing an allergic reaction to a foundation. Tisha was very understanding and helpful, and I received a full refund. Thank you.
16 August 2023
Unprompted review
Reply from Naturisimo
Hey Faye,
Thank you for taking the time to write your review for us!
We are delighted to hear that Tisha provided you with outstanding customer service. We will definitely pass on your lovely words about Tisha. :)
Thank you again for your kind words, and we hope to continue to provide you with excellent service in the future!
Best regards,
The Naturisimo Team
Wonderful customer service!
I purchased Innersense I Create Volume. I emailed customer support with a question regarding how to best use it on fine hair. The customer support lady was amazingly helpful and contacted Innersense directly for advice. Exceptional customer service. Would definitely recommend!
18 August 2023
Unprompted review
Reply from Naturisimo
Hey there,
Thank you so much for taking the time to share your kind words about our customer service team!
I'm also glad that you found the I Create Volume product to be helpful for your fine hair.
We appreciate your support and we hope to serve you again in the future.
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
The best online beauty retailer!
The best online beauty retailer!
Love Naturisimo in every way! Fantastic customer support team with excellent attention to detail and customer-centricity!
Great variety of brands and products. Have been shopping with them for many years.
16 August 2023
Unprompted review
Reply from Naturisimo
Hi there,
Thank you so much for taking the time to post your lovely review.
We are glad that you are having a great experience at Naturisimo.
We're doing our best to give exceptional customer service and offer great products, and it's encouraging to know that it's appreciated by customers like you.
Thank you again and we look forward to receiving your next orders soon. :)
Have a wonderful day!
Best regards,
The Naturisimo Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.