Naturitas.pt Reviews 

Fast delivery and great products with good prices.

Late delivery always VERY Late

I never received my order. They gave me a tracking number that didn't track and ignored my emails asking where my order is.

Excellent products, good prices.

The goods arrived on time and were packaged well.

Super fast shipping. Great website. Very good competitive prices. Very helpful and quick response to email.

Arrived on time products excellent quality

In the last 2 delivery s i got from naturitas there was a bag open and smashed and everything was dirty!
The last one it was the cacao
And before was the espelta farina.
Not nice

I placed my order almost 3 weeks ago and was supposed to receive it on October 1st. I still haven’t received anything. Customer support keeps telling me it will be delivered “in the next 2 days,” but nothing ever happens. This is absolutely shocking and by far the worst online shopping experience I’ve ever had. I will never use this service again.

I have been trying to get a simple warranty replacement for my Vitamix for over a month.

Five failed pickup attempts, often with the wrong address still on file despite repeated confirmations.

Courier emails continue to go to my mother-in-law (the original purchaser), and Naturitas says it is “impossible” to update the contact information.

I only ever receive updates when I write first. Over 30 emails so far.

The product itself is excellent, but the warranty service through Naturitas and Vitamix Portugal has been disorganised and frustrating. Consumers have a legal right to timely repair or replacement; this experience has been far from that standard.

Unfortunately a product was missing in the package and I haven't seen any money for it yet nor have they shipped the product again to me. Very very very disappointing. I regret to have bought there.

Again a delivery time of 2 weeks without being informed about it during the order process and even this long delivery time was with a delay of 10 days without any notification.
If I hadn't asked, I wouldn't be informed at all,
And just shallow excuses again. It is not the first time.
I will not buy there again.

I ordered many times but this time I didn't hear anything about my order. Normally I get the day after a mail that the package is on its way. But Now?? I tried to call and no reply. I tried to fill in the form but that didnot work either. What the H... is going on? Watch out using this website.

I used this website many times and never had problems. My last order was made a month ago and I still can't get any information or refund. The contact form on the website is not working, and the phone number is not answering. I’m requesting a refund for order 5000941429!!!

dont do it, they have niothing they say they have, they delay, they lie, and dont deliver on time, use I herb or Amazon!!! what a shame

A complete scam of a company. I ordered 10 cans of formula. They gave me a tracking number that never registered. They stopped responding to emails once it became clear that it wouldn't be delivered. I've tried emailing 6+ times and calling them over the course of 2 weeks to no avail.

I placed an order on this online store on May 17th. The estimated delivery date was between May 27th and 28th. Today, June 5th, I still haven't received anything. The package hasn’t even been shipped.

This morning I contacted them via WhatsApp to file a complaint, and they told me to request a refund. However, after that single message, they stopped responding. I’ve also tried calling several times, but after a few minutes on hold, an automated message says all operators are busy and to call back later. There’s no way to speak with someone or request my refund.

At this point, it seems like the order has been completely abandoned and customer service is nonexistent. I do not recommend buying from this store. Very unprofessional and absolutely no post-sale support.

zero response from naturitas support about a bad product. I would not recommend this company unless you want to waste your money and time.