Naturyl Extensions Reviews 298

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its excellent quality and natural appearance, often noting how well the color matches their own hair and how easy it is to use and apply. Many people appreciate the confidence these extensions provide, especially those dealing with thinning hair, and highlight the value for money and the overall positive user experience. However, some customers experienced issues with color matching, leading to returns or the need to dye their own hair. A few others reported problems with product quality, such as hair coming off or not looking like human hair, and some found certain halo extensions caused discomfort or were not suitable for their hair type. There were also isolated complaints about orders not arriving or difficulties with customer service regarding cancellations and refunds.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Quality

Users express high satisfaction with the quality of the products, often highlighting the natural look and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the quality of items... See more

User experience

Customers consistently express satisfaction with the user experience, highlighting the ease of application... See more

Service

Consumers find service to be positive, with many reviewers highlighting fast shipping, great value, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never used extensions before and these are fantastic! Colour match is perfect and they feel very secure and forget I even have them on! I’ve had so many compliments since wearing them with peop... See more

Rated 5 out of 5 stars

I’m not given to writing reviews, but simply had to share how great these face framing extensions are. They are a perfect colour match for my highlighted hair and my hairdresser trimmed them when she... See more

Rated 5 out of 5 stars

The company colour matched me perfectly, first I had the extensions on a wire and they were lovely but a bit too much for me, so then I got the face framing ones and they are brilliant, a bit of thick... See more

Rated 5 out of 5 stars

Wow! I have been looking at these face framers for a while. Decided to try and I can honestly say they are amazing. Colour match couldn’t be any closer and they give just enough oompf without looking... See more

Company replied


Company details

  1. #5 of 21 best companies in Hair extensions supplier
  2. #11 of 18 best companies in Beauty Salon
  3. #5 of 10 best companies in Hair Extension Technician
  4. #38 of 107 best companies in Hair product shop
  5. #3 of 6 best companies in Hair Salon

Written by the company

We sell halo hair extensions made from 100% human hair. All our stock is UK based, we offer next day delivery and easy returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

298 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Mixed experience.

Halo extensions are very good, excellent colour match and the additional clips make it very secure. The side pieces look great too and are very handy.
However I can’t get the hang of the ponytail- great difficulty in securing it and getting it to look natural so unable to wear it sadly.

7 July 2025
Naturyl Extensions logo

Reply from Naturyl Extensions

Thanks for the feedback. Sorry about the ponytail. It does take a bit of getting used to but it is a standard design used across the industry. If you have a friend who uses them a lot get them to fit it :)

Rated 5 out of 5 stars

Slow delivery but great hair extensions

My order took two weeks to arrive (longer than stated online). I placed the order on 16th August, where it stated my shade would be in stock and dispatched on 20th August. The link sent in the confirmation email doesn’t work. I chased my order on 25th August and was told the hair still wasn’t in stock. No apology for the delay. The extensions were finally dispatched on 28th August and arrived on 30th August. Despite the delay and poor communication, the extensions are great quality and a perfect colour match. I bought the face framing pieces as my hair is fine, especially at the front. They look great! I have now ordered a second set to use at the sides (I have just below shoulder length hair, so they work well with my length, to give me a bit of extra thickness). They will also look great used for hair up, as my ponytails also look very fine! I’ll get my hairdresser to trim the ends a bit, so they’re not so blunt. Really pleased and worth the delay in delivery.

5 September 2025
Unprompted review
Naturyl Extensions logo

Reply from Naturyl Extensions

Marie, terribly sorry usually they are delivered in 2-3 days but you pre-ordered them as they sold out so quickly. Apologies for the inconvenience, we can't keep up with the demand! Glad you love them and thanks for holding in there :)

Rated 5 out of 5 stars

This company this company is doing well greatis doing really well i…

This company is doing really well i wasn't expecting these clip in extensions to be this good, the hair is really good and a great match for mine you can't even tell you have clip extensions in, I wish I knew about these sooner, they really make a difference when there in I absolutely love them I love the colour and also how thick my hair looks at the front, and they are Quick delivering them, ive got to say I would give these 10/10 for quality and highly recommended this company

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Very natural

I really like these extensions, very natural and easy to use. Customer service was great as I had selected the wrong shade and was quickly sent another set. I would recommend this company and their extensions.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Naturylextensions are a fab company…

Naturylextensions are a fab company with the best customer service. Delivery was prompt, and the after-sales care was brilliant. I originally ordered the copper shade, but it wasn’t the best match for me. I tried to lighten them myself, but unfortunately spoiled them.

By chance, I was contacted by their customer service team, who suggested I choose another colour — and to my delight, they replaced them free of charge! I’m over the moon with the replacement and so thankful for the amazing service I received. I will definitely be ordering from them again!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

I bought a 16" Halo style extension…

I bought a 16" Halo style extension piece. The condition of the piece was good. The colour was good. Unfortunately my hairdresser who said she could cut it into my natural hair, pretty much cut 3/4 off. So I am left with a 4 inch Halo that is totally useless.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

High quality extensions

High quality extensions. It’s good you can buy test clip ins to see if they will suit. The frontal test clip ins were great to fill in my broken pieces at the front until they grow out.
I bought the brown balayage which blended in perfectly.
The delivery was fast and efficient too,

19 July 2025
Unprompted review
Rated 4 out of 5 stars

Really great company

Really great company, hair extensions are really good quality and customer service was really helpful, helping me swap extensions to match my hair colour :)

19 July 2025
Unprompted review
Rated 5 out of 5 stars

5 star customer service !!!

I have only just ordered from “Naturyl Extentions” and I can’t fault their customer services already…
Looking forward to my delivery !!!!!

13 July 2025
Unprompted review
Rated 5 out of 5 stars

I'm so pleased a Google search led me…

I'm so pleased a Google search led me to Naturyl Extensions!
I ordered 4 clip in face framers, they arrived very quickly, with continuous updates until they did so. The extensions are absolutely beautiful........great quality, a gorgeous colour ( mixed blonde) and excellent value for money!
The experience didn't end there. Naturyl Extensions continue to email very useful instructions on every aspect of how to care for the extensions. Their customer service in my opinion is second to none! Thank you for a great experience.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

1st class product

Firstly, I am so happy with my hidden wire extension, having made the wrong colour choice initially I contacted Naturyl and Cleo was absolutely great in her quick response and advised colour choice,
As for the hidden wire extension it has made such a difference to my own hair which is very fine, I went for the 12inch as being a women of a certain age I just wanted to add fullness, the hair itself is light to wear, looks natural and with a few goes easy to fit. I wore it for an evening out with family that 1st night and they were so impressed even to the point where there were a few second looks because they couldn’t initially work out the difference as the colour match was so good.
I cannot and would not wear the semi permanent extensions as my hair would not take it, this hidden wire extension is just the thing I needed to make me feel confident, I bought the soft brown blended shade and am so happy with the match. I would definitely recommend.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Best decision ever

I can honestly say buying the clip in fringe extensions was the best decision ever. I ordered via amazon initially but now I know where to get them I will go directly. The quality and colour match is just brilliant and worth every penny. I think they are great value and will definitely buy again. I'm using mine to help give definition to my hair as it grows back after chemo so there are plenty of uses for them.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely adore the pair of clip in…

Absolutely adore the pair of clip in extensions for the front of the hair line. Somehow they were a perfect colour match, even without purchasing a sample. Thanks for making such a fab product.

2 June 2025
Unprompted review

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