I really like Naty diapers. I think they have really helped to avoid rashes in my baby. However there is a lack of information regarding the delivery. I first learned when my package was arriving the... See more
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Review summary
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Reviews shaping this summary
I am really impressed with these new types of nappies. The first set I got were very bad, I vowed never to buy from you again but I say that you had a upgraded one and I am happy with it. It still has... See more
Finally right diapers came and these work well. Would be great to have a faster delivery if it is paid. Also, it said that the delivery is free over 50€ but I still paid.
excellent product, fast shipping, recommended product!!!!
Company details
Written by the company
Eco by Naty is the leading green diaper brand. We have come this far by constant drive for excellence and determination to make a real change. We are at the edge of the eco development, and determined be so in the future. Over the years we have invested millions of dollars in new, groundbreaking technology. Instead of locking our developments with patents, we leave them free for other companies to adopt if they would like to do so. We don’t mind that, we salute it! The more sustainable solutions there are on the market, the better.
Contact info
Swedenborgsgatan 20, 118 27, Stockholm, Sweden
- 08-644 96 96
- naty.com
4.1
Great
1K reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
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Good nappies, bad customer service
Nappies are great, better than any other. But the subscription service is awful. Shipping takes forever and when I contacted CS they basically blamed Brexit.
Obviously it’s stupid and annoying that an island like the U.K. has erected barriers to trade, but equally a company in the EU offering a subscription from abroad could be expected to take responsibility or at least account for the shipping time and ensure that you’re not waiting two extra weeks FOR NAPPIES of all things.
I was then told to adjust the frequency, which I did—and now this month, they haven’t come at all. They didn’t forget to take my money though.
You can’t mess around with parents of small children like that—it feels a little cynical and uncaring. It’s not like my kid can just go without nappies in the meantime. But if I’m going to the shop and buying loads of nappies—Naty nappies, no less—then what’s the point in having a subscription?
Just be honest: you can’t actually offer a working subscription to U.K. customers because you can’t scale up your logistics. That’s fine! Just tell me that. I’ll buy them from the shop instead of wasting my time having someone in Sweden email me to insult my intelligence.
3 June 2024
Unprompted review
Reply from Eco by Naty
Hello there!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner. We highly appreciate your feedback and we sincerely apologize for the inconvenience.
Our usual estimated delivery timeframe is 5-7 business days. Unfortunately, delivery to the UK may take 7-14 days from the order date as the customs were really strict with the shipment outside the UK. They hold the package for more than 5 days.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Karl - Eco by Naty
I bought these nappies so excited to…
I bought these nappies so excited to try them due to rash’s for alternative brands and Loving the concept. Unfortunately after two weeks of trial and error I will definitely never be buying again. My son is waking every two hours completely drenched in urine causing us to change him and his cot sheet entirely. It has been incredibly frustrating and exhausting for us both. Really disappointing.
16 May 2024
Unprompted review
Reply from Eco by Naty
Hello Jessica!
Thank you for your feedback and we are very sorry to hear you've had issues with our diapers.
We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this, as well as send you some compensation products. Thank you!
Kind regards,
Karl - Eco by Naty
great products
13 May 2024
Great product but terrible delivery…
Great product but terrible delivery service. My heart sank when I realised Hermes were delivering. Still waiting a week after order. Please use a better carrier service. The Post Office is still the best.
16 May 2024
Reply from Eco by Naty
Hello Toby!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that due to Brexit, customs regulations have become stricter, which may result in a delay in delivery outside the UK. Our package may be held for up to 3-5 days during customs clearance.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Karl - Eco by Naty
Reply from Eco by Naty
Hello Lorens!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Karl - Eco by Naty
Everything was perfect
Everything was perfect! I love your diapers,the quality of them and their absence of plastic smell! The shopping was fast and the assistance is very helpful and understanding!
8 May 2024
Amazing Abonnement
The Abonnement of the diapers is amazing. Additionally there are no diaper rushes with this brand compared to any other diaper brand we tried out.
I would love if it would be possible to also order the wet wipes within the Abonnement
6 May 2024
2 weeks to get nappies delivered is way…
2 weeks to get nappies delivered is way too much!!
19 April 2024
Reply from Eco by Naty
Hello there!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Please also note that due to Brexit, customs regulations have become stricter, which may result in a delay in delivery outside the UK. Our package may be held for up to 3-5 days during customs clearance. We apologize for any inconvenience this may cause and appreciate your patience during this time.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Nat
Quick handling of order.
19 April 2024
Delivery times
How does it take so long to send the nappies? I had to order from Amazon while I was waiting 😕
22 April 2024
Reply from Eco by Naty
Hello Lucy!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
My order still hasn’t arrived
My order still hasn’t arrived. It’s been a week and still no nappies
22 April 2024
Reply from Eco by Naty
Hello Rebekah!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
Please note that due to Brexit, customs regulations have become stricter, which may result in a delay in delivery outside the UK. Our package may be held for up to 3-5 days during customs clearance.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Karl - Eco by Naty
Good service but shipping not the best
Good service but somewhat long shipping process, tracking didn't update until delivery and no possibility to choose pick up location. I hope it gets better next time!
4 April 2024
Reply from Eco by Naty
Hello Genus!
Thank you for your feedback. Rest assured that we take everything to management as we rely heavily om our customers' feedback.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
Good experience and excellent product.
10 April 2024
I absolutely love the product
I absolutely love the product, but unfortunately because of quite a serious delay in posting I AJ e had to cancel my subscription
2 April 2024
Reply from Eco by Naty
Hello Sandra!
Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.
The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.
Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.
If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.
Best regards,
Iza - Eco by Naty
Clean, nontoxic, absorbs well
Purchasing process went smoothly, and diapers arrived in a timely manner. They fit well and work well for my toddler.
28 March 2024
Best Nappies ever
Best Nappies ever! I buy them in Romania from scutece-bio.ro and they are the best. No leaks and the baby`s skin is rash free. Would never use anything else!
10 April 2024
Unprompted review
Overall good
Really love these nappies, they fit well and are nicely absorbant. I've never had any problems with nappy rash on my baby's skin. However, I find the the packets are very difficult to open as the perforated packets are useless, especially when you're in the middle of a change! Also the subscription is easier but not very straightforward to edit and takes a long time for delivery.
2 April 2024
Reply from Eco by Naty
Hello Holly!
Thanks for informing us and we appreciate your feedback! I will pass this on to our product team, and hopefully, we can improve our packet design in the future.
If you are having any issues with our products please visit https://support.naty.com/hc/en-us/requests/new and write to our support group so we can assist you.
Kind regards,
Karl - Eco by Naty
No rashes ever for my 11 months old
No rashes ever for my 11 months old. And they absorb perfectly so no wetness problem. We are now loyal customers, no looking at other brands.
11 March 2024
My order was so easy
My order was so easy! Everything came as promised, much cheaper than in our local store.
5 March 2024
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