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Nauti Wave Reviews 39

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TrustScore 3 out of 5

3.1

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3.1

Average

TrustScore 3 out of 5

39 reviews

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Rated 1 out of 5 stars

A fraud

A fraud! They sell merchandise you never receive!

Edit@26.03.2026: it's been 16 days since they explicitly promised an "immediate full refunds". I still haven't seen my money and they will keep illegally using my funds until bank processes charge back (many weeks).
That manipulative response is truly disgusting and exposes those people for who they really are.
How many people did they scam that they need an order number? It is pathetic and appalling attempt to trick the readers: "we are not frauds, we are trying to make it right".

25 February 2026
Unprompted review
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Reply from Nauti Wave

Hello,

Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.

We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to know more to resolve this problem.
Please contact our customer service team at customer@spacefoot.com (specifying your order number)
so that we can find a solution.

Have a great day,
The Spacefoot Customer Service Team

Rated 1 out of 5 stars

Extremely Disappointed – No Response After Multiple Emails

I’ve sent countless emails to this company and never received a single reply. They sent me the wrong color item, and it was clearly their mistake based on what was shown on their website. To make things worse, their phone number doesn’t even work.

This level of unprofessionalism and disrespect is completely unacceptable. I expected at least some basic form of customer service, but I’ve been completely ignored. I highly recommend others think twice before ordering here — if anything goes wrong, don’t expect any help.

16 July 2025
Unprompted review
Nauti Wave logo

Reply from Nauti Wave

Hello,

Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.

We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to learn more so that we can resolve this issue.
Please contact our customer service team at customer@spacefoot.com (including your order number) so that we can find a solution.

Have a great day,
The Spacefoot Customer Service Team

Rated 1 out of 5 stars

Delivery time 23 days...

I ordered a pair of snorkling fins on Nauti-wave.dk and 23 (!) days later they arrived...23 days?
I recieved maybe 4 order confirmations, but nothing stating that delivery would take that long.
Not ordering anything from them again...

22 April 2025
Unprompted review
Nauti Wave logo

Reply from Nauti Wave

Hello Mister Nielsen,

Please know that we have taken your opinion into account and noted the problem. Be assured that we are doing our utmost to ensure that this does not happen again.

We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us and we want to know more about how we solve this problem. Please contact our customer service at customer@spacefoot.com (enter your order number) so that we can find a solution.

We hope you have a great day,

Spacefoot Customer Service

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