Navexa Reviews 

316
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's ease of use, particularly for simplifying complex tax reporting and offering comprehensive insights into portfolio performance. Many appreciate its ability to save significant time and effort, with a great, responsive user interface for managing investments across various asset types. However, some customers also noted challenges with data import tools, finding them clunky or unreliable for certain brokers, sometimes requiring manual adjustments. A few other people felt customer support could be improved, citing difficulties reaching human assistance, experiencing slow or unhelpful responses, and issues with missing or changed information after updates.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting its ease of use and intuitive design,... See more

Product

Customers had positive experiences with the product, highlighting its effectiveness as a must-have tool for... See more

Customer service

People report ambiguous experiences with customer service, with many reviewers praising the prompt, clear,... See more

Website

Users describe ambiguous interactions with the website, with some finding it easy to use, intuitive, and... See more

Application

Customers consistently note ambiguous experiences with the app, with some finding it user-friendly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Suggestion - new clients who are onboarding for first time should get one hour of phone time with a support person to ask all relevant questions at the beginning of their Navexa journey. Once a year... See more

Rated 4 out of 5 stars

Whilst this is a very good bit of software, the interaction between some trading companies and their import tool requires work. I use Vanguard Personal Investor, and when I upload several trades, it b... See more

Rated 5 out of 5 stars

Still early days for me since I started using this platform; here are the highlights though. - Strong focus on portfolio performance - Even though I used it only equity markets; it has support bo... See more

Rated 5 out of 5 stars

I'm a beginner investor and got to know Navexa recently. No other platform provides what Navexa does. They navigate the intricate tax legislation offering a good solution. Besides, Navarre add valu... See more


Company details

  1. Investment service

Written by the company

Track portfolios, performance, dividends and tax reporting in one platform. Free 14-day trial: https://www.navexa.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

316 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(316)

118 reviews in the last 12 months

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Rated 2 out of 5 stars

Adding new holdings via CSV from my…

Adding new holdings via CSV from my broker not working. I have trouble shooted every problem possibility, and Issue definitively on Navexa side.
The AI bot was not able to assist in achieving resolution and am now waiting on a call from a human in the support centre.

29 December 2025
Rated 2 out of 5 stars

Needs better support

Needs better support - I am not sure my trades are passing through to my account and when I tried to ask for support, I didn't get an answer. Also some of the UI is obscuring data on my phone - which is a pretty new iPhone. These kinds of issues I would expect to be dealt with better considering the cost.

27 December 2025
Navexa logo

Reply from Navexa

Hi Ellie, thanks for taking the time to leave this review, and I’m sorry you didn’t get the support you expected.

On the missing trades, we did ask a follow-up question to confirm which exchange/platform the trade is coming from so we could troubleshoot properly, but we didn’t receive that detail. I’ve reached out to you directly so we can get this resolved quickly.

On the iPhone UI issue, if you can reply (in the same chat as above) with your iPhone model, iOS version, and a screenshot showing what’s being obscured, we’ll log it with our dev team and work on a fix.

Tom
Head of Customer Success, Navexa

Rated 4 out of 5 stars

I had been dreading changing…

I had been dreading changing from my old no longer supported program but I have been amazed that 7 years of data entry into Navexa took very little time and now I can keep track and update anywhere in the world I travel.

25 December 2025
Rated 3 out of 5 stars

Good for tax and a quick overview

Tax and the ease of importing are its two strengths. It will give you a basic overview for a level of performance tracking. But everything else is pretty basic and underwhelming for a paid platform.

Hopefully they can make it a lot better with time.

19 October 2025
Rated 5 out of 5 stars

Reviewing my sell decisions

Nevexa provides a summary of my trade profit or loss performance, that I use to compare the profit/loss of holding the stock an extra week to understand if my sell decisions was correct.

10 December 2025
Rated 5 out of 5 stars

Navexa .... Accessible expertise

I like the accessibility to Navexa's key personnel & expertise.
Nearly too much information to digest.
Readiness & willingness of Navexa's personnel to attend to queries.
The chatbot, Fin, is awesome & was more than capable of answering quite detailed queries.

25 November 2025
Rated 1 out of 5 stars

Didn't work

I signed up to have access to reports that I could use for my tax return but the upload from Pearler into Navexa didn't work and the person I emailed about it didn't know how to help me. So I paid for nothing.

19 October 2025
Navexa logo

Reply from Navexa

Hi there, we are here to help!

I can't see any email from you in our system. Can you get in touch with us at help@navexa.com and we can help you get things up and running.

Rated 5 out of 5 stars

Awesome software

Awesome software - clear and straightforward. Helped me to see my investments from a different perspective.

26 November 2025
Rated 5 out of 5 stars

Ongoing Customer

Once setup, with (in my case, CommSec) using Navexa is straight forward and very useful to manage portfolio accounts. Bought the extra $50 subscription to lift the ATO tax reporting, which I provide to my accountant.

11 November 2025
Rated 1 out of 5 stars

Too much automation

Too much automation, still not set up properly after 3 weeks, shares that l haven’t owned in years showing up in my portfolio. I have more than one share portfolio, how do l set this up??

19 October 2025
Navexa logo

Reply from Navexa

Hi there,

Thanks for sharing your feedback. I’m sorry to hear your setup hasn’t gone smoothly. We take reviews like this seriously, and our goal is to make sure every customer has a five-star experience.

I’ve reviewed your account and can already see where things might have gone off track. It appears that there are a few trades that require review, which I can assist you in correcting so that your portfolios display correctly. I’ve reached out by email to help get this sorted and to explain how to set up multiple share portfolios correctly.

Once we get everything aligned, I’m confident Navexa will work precisely as you expect. I really appreciate you giving us the chance to turn this around for you.

Warm regards,
Tom
Head of Customer Success
Navexa

Rated 5 out of 5 stars

Navexa is top quality

The first platform I tried was not able to import fees from my exchange API. Navexa did this first time with no problems at all, which resulted in significantly different figures for tax reporting. Their AI help bot is also terrifyingly smart and helpful.

15 October 2025
Rated 2 out of 5 stars

No support.

No support.

21 October 2025
Navexa logo

Reply from Navexa

Hi Craig,

Thanks for your feedback. I'm really sorry to hear you didn’t have a great experience. We don’t offer phone support, but our online chat lets us share walkthroughs and screenshots and check your account directly to help fix any issues.

I’ve reached out by email to help you set up your portfolio correctly so everything reflects your full trade history.

Kind regards,
Tom
Customer Success Manager, Navexa

Rated 4 out of 5 stars

Great living customer service

Tom, head of CS was great to deal with over several days…patient, kind, solution focused, and gave me pertinent information with a quick response time.
I’m not a fan of bots but Tom won me over at Navexa.

20 October 2025
Navexa logo

Reply from Navexa

Thank you so much for your kind words. I’m really glad to hear you had a positive experience and that I could help get everything sorted smoothly. We’re always striving to make Navexa as easy and supportive as possible, and I really appreciate you taking the time to share this.

Warm regards,
Tom
Head of Customer Success, Navexa

Rated 5 out of 5 stars

Great for newbies and pros

Initially I wanted to subscribe for the tax reporting but navexa on further research gives you more accurate insight into gains and losses. I'm a newbie to investing and I want to be informed on my portfolios progress as well as getting tax correct. I did have to get help to get previous notifications of my trades transported into navexa but that is me not being technically savvy. I also loved getting my weekly report. This is a great tool for any investor.

20 October 2025

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