Navient Reviews 

This is the worst company on earth! DO NOT TRUST THEM EVER!!!!! I worked hard to repay my loan in full which was difficult as I am a teacher and those f$&@ers charged me another $300 AFTER I paid it off and won’t answer my calls or give me a reason why! I have contacted a lawyer to take care of it.

Navient are scammers. They wouldn’t help me with the forebearance forms. I explained many times to them but they didn’t care. They only care about money. They should be out of business!

the crappiest student loan scam artists in all 🇺🇸. but that's perfectly okay b/c you wrong enough of the right people en'masse then its going to go quite bad for you. hope they go bankrupt one day soon.

This is by far the worst student loan company. I've had some rough times, and I've tried to maybe get forbearance or something to help. No, I would have to pay a fee for that. No one has been helpful. If you are late on a payment, be prepared for incessant calls.

If I could give negative stars I would. Navient is a corrupt business. My loans should be on a repayment hold but instead Navient is calling up to 6 times per day (which is probably illegal) demanding payment. If I do answer the phone, I can't understand the person on the other because their english is so bad - I'm sure that is on purpose. This company is the worst. If I could move my loans elsewhere I would but Navient has damaged my credit so much that I am stuck with these jerks

NAVIENT ARE LIARS! If I could give zero Stars I would! They lied to me for years and essentially said that it was a federal loan I had from them when actually, it was a private student loan that could have been discharged in my bankruptcy, but Navient had a block on my account. Until recently Navient never gave me any information on how to how to get forgiveness or how to have a better plan. They also call me 2 3 4 5 times daily and this has been since February possibly the end of January everyday minus Sundays. I can never understand what they are saying on the phone and now the have knocked down my Credit score 100+ pts by reporting to the credit bureaus that my lone was delinquent. Technically the lones were private and for living expenses not for my actual education. I asked them for some documentation (promissory note, including any and all transactions and information for the time period of when Sallie Mae had the loan ect. and they sent me papers that are unacceptable and illegible. Navient is a crook Corporation that needs to be shut down because of them and their deceptive practices shutting down people's lives because of things I've mentioned above and other things people have experienced because of this horrible big corporate conglomerate that talks to our Senators and representatives to screw us. Their loan is time barred they will not get paid atleast until I get everything I have requested. Sending a cease and desist letter today or maybe tomorrow it's raining today LOL if I could give zero Stars I would

For starters Navient does not always have American speaking people / speaking English or even understanding English. They outsource their call Centers to foreign Countries!

Secondly myself and many others students fought for our loans to be expunged / discharged, because the College was found to be for profit, lied, and used deceptive practices to lure in students to gain loans / money from them.

Well the Federal Government stepped in and sued the College in question, so the tax payer doesn't have to worry, but Navient plays it off claiming they were suppose to get the letter first lol, no sorry you weren't part of the Lawsuit.

They even went as far as telling me that I needed to start paying immediately otherwise I would lose my IDR (income driven repayment) plan, but that was false, because I was enrolled in the IDR and it was current.

I also had an American rep from Navient claim I did not have to pay until 2030 due to the ongoing Borrower Defense and getting proof I won, Navient did not want that Federal Letter!

Navient is one of the worst businesses to use for any loan!

I have been dealing with Sallie Mae/Navient for over 15 years. There is no grade lower than "garbage" I can give this company for its: customer service, products offered, transparency/clear information, and unintuitive. The business of education is costly and will be with you for a long time, if you are not one of the "fortunate sons". Pick a company that will be there for you the whole journey.

Navient purposely makes it difficult to set up automatic payments hoping to collect more off of late fees.

Any excuse they can give they will do it. Knowing that people working two or 3 jobs trying to pay off their loans won't have time for the 2 -5 phone calls at 20-40 minutes to set those up after a missed payments or any other excuses they give.

Greedy company I am not eligible for Biden Harris student debt relief because Navient is a private greedy capitalistic company

I had an IBR plan of $55.88 and requested a postponement of 2 months.

Instead NAVIENT increased my payments to $600.00.

I am a senior citizen with limited earnings.

Shame on them!!!

I've had the misfortune of having to deal with the imbeciles at Navient for over 8 years. The combination of poorly trained "customer service experts" with extremely sloppy record-keeping leaves you with the sensation of wanting to pull your own hair out with every email and phone call.

I moved out of my parents house over 10 years ago and they continue to receive "urgent" mail that is directed to me. I have made this correction about a half-dozen times.

When I reach out to customer service and finally reach an actual live person (30 minute wait), the representative seems more lost by my questions than I am.

Super disappointing.

The only thing they've done successfully is take my money. Anything out of the ordinary occurs and you're going to be in for more stress than necessary. They have made it clear that their employees cannot be trusted to deliver on promises. Absolutely worthless company who is profiting off people trying to better themselves.

The worst! They call non stop.

I was paying this student loan consistently at 50 dollars, then increased it to 100 dollars FOR YEARS,then I noticed the balance never changed.
I stopped because of hardship. I paid one time 500 dollars same thing the balanced never changed. I stopped due to frustration and I found out my balance of 5K, they splitted it 5 times that I owe 1K, IK,1K,1K,1K.
They reported me delinquent 5 different times and 5 ways you could imagine to destroy your credit.
NAVIENT YOU ARE SO BAD,FOR DOING THAT!!!
THANK GOD there is STUDENT LOAN FORGIVENESS...

Always so helpful, always quick and very professional kind customer service.

Navient owns my student loans and they have been fine. They’ve been helpful during times when I couldn’t make payments.