naviextras.com Reviews 

I followed all the instructions purchased two years of maps for $285 Aus.
When i put the usb in the car I get the message incorrect licence all attempts to contact support have failed and when i try to sunbmit a docket to Naviextas it tells me there is no support for the device I have selected. So why did the toolbox tell me there were map updates and take my money if the unit was not supported.Very expensive lesson so just be very careful, if any thing goes wrong there is no such thing as support. This type of issue cannot be solved in help files you need someone to communicat with but they have no intention of doin that.

Absolute waste of space. Followed all the instructions to back up my system to USB. Started the program and just repeatedly told 'To start using Naviextras.com Naviextras Toolbox, you need to connect your device or storage card to the computer' USB card is conneted to computer and it is working. As for the help line and customer support it is not existant unless you live in the USA

Absolute garbage software.....do not touch or buy!

I've shied away from using Naviextras with previous vehicles when they have wanted upwards of £150 to update a set of maps (and that's once only not lifetime updates!) but felt it surely must be better when using the official Land Rover update app for my other car. After spending over £100 the maps downloaded but all voice navigation was broken. I could find no way to fix this, other than to roll back to my previous version, so contacted support and asked for a solution or a refund. After 7 days and sending two chasing emails with zero acknowledgement or response I took it up with my credit card provider to get my money back. I finally got a reply from Naviextras over a month later. Hopeless. I will certainly avoid buying a car or headunit again that relies on Naviextras for maps.

Against some reviews in this portal, I had a fantastic experience with customer support of naviextras. After having problems with downloading the map update for my Renault, I contacted the customer support via website of Naviextras. They got back to me after two days and explained me how to download it and beyond that they gave me further guidance in the installation process.

Purchased 3d maps last year tried in many area's and maps don't work. Contacted navi via email on several occasions and have checked everything they have asked , this as been over a 6 month period now I've given up.

SCAM ALERT
Paid £97 for an update.
Roads are wrong, speed limits are wrong and it completely fails on journey to Scotland. Says European and Russia. That’s rubbish nothing beyond Calais and only got there as I know it. Incident updates also questionable.
Tried the support email address
naviextras.com. /. shop/portal/support
Guess what it doesn’t exist
I’ve been done Do Not follow suit
PS asked for this review to be sent to them as well.

Terrible decision, do not recommend. I updated my SD card and put the card back in my vehicle but my nav wouldn't load. Double checked and verified my card was valid and the maps current but it wouldn't work. Went to my cars dealership and was told they (to date) had never had anyone use this service with success. I had to replace my SD card (not cheap!). I reached out to the company explaining what happened and requested a refund of my 3-year plan. It's been two months and I have not heard back other than the automated "we got your email" response. Going with this company's nav update cost me the price for the (lack of) service, updates that didn't work, and a new SD card. Horrible service. Definitely do not recommend.

I have a mg hs phev 2023 my information head unit keeps say I have a free map update I go to naviextras.com and follow the instructions exactly I get to the point where naviextras toolbox downloads and then when download is finished it say plug USB stick into the cars head unit the head unit recognises the usb but says no filles on the usb stick so I check it with my computer and it's correct..no map filles on the stick...I tried several times but no good I've tried to contact naviextras but even contact us does not work ..my opinion of naviextras is a absolute rubbish site not even 1 star...

Sent a message to customer services 2 weeks ago and still waiting for a response. From previous reviews I could be waiting some time!!!

Can't even get software to download updated maps. Customer service is absolutely USELESS. They do not respond to inquiries. From what I am reading, I am reluctant to even try to purchase software from them!

Sd card crashed during update. No help from customer services. They send a servicenumber. Send an answer with all the necessary information. Result: total silence.
No refund for the cost of the update. Easy way tomearn your money!!!

I agree with Luuk, more or less the same expierences.
I discovered the updates did not result in real updates. Aske for help centre in Hungary, got rely afer 3 months. The solution: Buy an update with 1 yr free updates for about € 110 of € 85 without 1 yr (only 1x) After payment the update was OK , did recongized the changes during driving. The invoice was in Dutch !! Did made a complaint about the high price for updates. Got a reply out of Hungary after 2 months, with a standard writing reply! Without the initial compliant as attachement. Bottom line The service centre far below the expectatons ! The update and invoicing process are OK. This service centre is not at an EU level yet. Attention from Headquater Naviextras is required. Off sourcing to lowcost countries is not always benificial

Naviextras maps are not up-to-date and their customer services don't want to know. Market towns for counties which were included in the manufactures original maps are missing from the download. Speed limits are not up to date. Avoid at all costs