Navimow Segway Reviews 

851
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 367 reviews, reviewers had a great experience with this company. Customers frequently praise the robotic mowers for their efficient straight line cutting performance, exceptionally easy setup process, and great ability to save valuable time on routine garden maintenance. People also note that the helpful customer support team is always responsive and professional when addressing setup questions or technical issues. Some reviewers were not happy with the limited battery capacity and restrictive software that controls mapping areas. Consumers additionally mentioned that the machines can get stuck easily on flat surfaces, struggle with edge cutting, and sometimes lack sufficient wheel traction on challenging lawns.

What people talk about most

Product

People report ambiguous experiences with product, as many reviewers highlight its excellent navigation,... See more

Quality

Reviewers express mixed feelings regarding product quality, as some consumers highlight precise cutting on... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers praising the easy installation,... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while many reviewers experienced... See more

Service

Customers consistently note ambiguous experiences with service, as people appreciate the quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My H3000 is working precisely, seems to be high-end quality. Although I would like a little better traction, as this mower tends to get stuck sometimes on flat but not perfect even ground, even unde... See more

Rated 4 out of 5 stars

Prolongation of 4G-Service was only via Pay Pal offered - and I, as well as many more people - does not use Pay Pal for reasons. So it was challenging for the supplier to offer a solution. Finally I f... See more

Rated 4 out of 5 stars

Great help from customer service when I realized I’d ordered the wrong unit. Delivery exactly when expected. Very user-friendly, well thought-through app. And the mower itself has now done a fantastic... See more

Rated 4 out of 5 stars

I ordered the I2 AWD online but after two weeks still no supply. I started an e-mail correspandance with Navimow and they informed me the ordered model was not yet available due to backorders and was... See more


Company details


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3.9

Great

TrustScore 4 out of 5

851 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(851)

802 reviews in the last 12 months

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Rated 3 out of 5 stars

I had an issue waiting an extra 2…

I had an issue waiting an extra 2 weeks for delivery than it was promised to be delivered.
But in the end all went fine, I got my purchase and as the apologies an extra set of changing blades.
Customer service should answer more often than they do.

6 May 2026
Rated 2 out of 5 stars

Not so happy ...

My mower needed a part replaced under warranty ... it took about six weeks and the grass kept growing.
The local dealer ordered the part ... the wrong part was delivered ... ordered again ... when the got around to working on my mower they found they were unable to fit it and the mower and the part were sent to the main-dealer.
I do not know it was at the main dealer or the local dealer but it appears to have been puller across a surface while upside-down and was badly scratched.
I have raised other issues on the official Facebook page and some of the responses from Admin are quite glib.
Not so sure of the date but you insist on me adding one.

31 May 2026
Rated 3 out of 5 stars

It's not the customer service

It's not the customer service. They were "OK" and confused before giving me a solution (reboot). It's the product. This is the biggest waste of money I have ever spent. Keeps going outside established "don't go" boundaries and getting stuck. When it does mow, the cut quality is horrible! Streaks of uncut grass all over the yard. Finally, your battery estimates are exaggerated at best. I paid for an upgrade to over 1 acre. To mow any one of my 4 zones (on a .8 acre lot) it recharges no less than 3 times. Yes there is one hill in that but still. Seriously regret this purchase.

1 July 2026

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