NavTool Reviews 

479
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Absolutely terrible. They don’t tell you that you can’t use your factory touchscreen to control the Apple CarPlay feature. Customer support asked for a picture of my face and my photo ID, what creeps!... See more

Company replied

Rated 1 out of 5 stars

The device malfunctioned. The contact with customer service about this was absolutely horrible. Reaction times of multiple days, or none at all. Tech support had no knowledge of their product. Repair... See more

Rated 5 out of 5 stars

I really enjoy the split screen feature which allows you to have 4 different tabs open at once. I'm able to pull up my contacts and send messages through voice all while being able to pay attention to... See more

Rated 5 out of 5 stars

With the ApplePlay NavTool, I love the safety aspect the steering wheel remote attachment provides. I can freely navigate through music, GPS, and phone calls without having to take eyes off of the roa... See more

Company details

  1. Electrical appliance wholesaler
  2. Electronics store

Written by the company

Established 2002, 20 Years In Business. Made In USA. Support American Jobs. All Products Are Computer Tested Prior To Shipping.


Contact info

3.5

Average

TrustScore 3.5 out of 5

479 reviews

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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(479)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars!

Navtool provides innovative technology that upgrades your vehicle's factory screen with functionalities like Apple CarPlay, Android Auto, and Navigation. The interface is user-friendly and installation, though it requires some technical knowledge, is quite straightforward with the provided instructions. Despite its relatively high cost, the value it brings through enhanced connectivity and convenience makes Navtool a worthwhile investment for any modern driver.

4 August 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 5 out of 5 stars

Incredibly knowledgeable tech gurus!

Great wealth of information readily shared by this company. Very informative and knowledgeable in regards to the services that they provide - with a website that is easy to navigate! Highly recommend.

4 August 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 5 out of 5 stars

I had an exceptional experience with…

I had an exceptional experience with the company that left a lasting impression on me. Their customer service was truly remarkable, as they promptly addressed all my inquiries and concerns with a friendly and professional approach. The company's commitment to quality was evident in the product I received, which exceeded my expectations in terms of craftsmanship and performance. Furthermore, their innovative approach to problem-solving demonstrated their dedication to staying ahead in the market. Overall, the company's excellent communication, top-notch product, and forward-thinking strategies make them a standout in their industry.

4 August 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 1 out of 5 stars

This company is horrible

This company is horrible. The product may or may not work. If you are lucky to have it work, then good. If you happen to have any issues, they will not help resolve it. They do not provide anything needed to resolve the problem then claim you or your car are the problems and say, too bad.

29 July 2023
Rated 5 out of 5 stars

Good customer service

Good customer service. Product is what was advertised. I would give it another star but I didn't like how long it took to install.

2 August 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 5 out of 5 stars

Really glad I made the purchase

Really glad I made the purchase, I can use the apps I love now while driving. Convenient!

17 July 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 5 out of 5 stars

Navtool.com was incredibly helpful…

Navtool.com was an incredibly helpful website, it provided many of the essentials I needed for my 2008 GMC Acadia! And that's not the only car brand! There's products for just about every car out there!

5 July 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 5 out of 5 stars

100% recommend!

Navtool is a must! the Apple CarPlay was the best decision I've ever made for my car. Easy to install, HD quality and multiple different selections to choose from! Highly recommend.

1 August 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 5 out of 5 stars

NavTool is such a fantastic product

NavTool is such a fantastic product. As someone who wants all of the cool gadgets of the latest car, but doesn't want to pay the price of a new car, the tools are a happy medium. It's important for me to be able to use my Apple iPhone features to make calls and navigate me, as I do work from my car a lot of the times. NavTool is able to give me the latest technology such as Apple Car Play without having to buy an entirely new car or radio system. I highly recommend this product.

3 August 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 5 out of 5 stars

Enhancing driving experience tool

I recently had the pleasure of using the Navtool product, and I must say. It exceeded all my expectations! This incredible device has truly transformed my driving experience. The installation process was straightforward. I was initially hesitant about the setup, but Navtool’s user-friendly instructions and the dedicated customer support team made the process a breeze. Within minutes, my vehicle system was enhanced with Navtool’s cutting-edge technology

25 July 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 5 out of 5 stars

NavTool Review: Upgrade Your Acura ZDX (2010-2013) with Apple CarPlay

If you own an Acura ZDX model from 2010 to 2013 and find yourself wishing for the convenience of Apple CarPlay, the NavTool is here to fulfill your dreams. This innovative device allows you to seamlessly integrate Apple CarPlay into your existing stereo system, unlocking a world of possibilities and enhancing your driving experience.

5 January 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 5 out of 5 stars

The NavTool Review!

The integration works seamlessly with my iPhone and the installation was pretty quick! I love that I can access and enjoy all of my favorite apps on my car's display. It's pretty awesome!!

3 August 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 5 out of 5 stars

I like the products and reliable prices…

I like the products and reliable prices with discounts and good customer and technical support.

1 August 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 5 out of 5 stars

Great selection and easy to shop

Great experience all around with NavTool. Selection is fantastic. I came to the website looking for my 2014 Lexus ES350. Great support as well. Lots of good information is already on their website and I find it easier to navigate than other similar company sites.

2 August 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 5 out of 5 stars

Simplified my driving experience!

Extremely impressed with Navtools Apple Carplay interface. It has made my life so much easier and I need all the help I can get!

1 August 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 5 out of 5 stars

Very helpful

Very helpful. I was able to add Apple Car Play to my vehicle very easily.

3 August 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 1 out of 5 stars

Navtool have stolen my money, and are trying to stop me telling you.

This is an edit of my original review - I had to rewrite this because Navtool responded to my original review with a bunch of untruths to try to remove themselves from any responsibility for my experience.

Advice for Future customers of Navtool:
I paid money for my device 1 September in 2022 and I am yet to receive it. todays date is 17th July 2023. I have had zero proactive communications from Navtool, so I have chased them up all times. Each time I received a one sentence answer with the excuse that there is a global microchip shortage and I will receive mine shortly. Eventually my efforts to receive updates drew no response at all. I would use the online messenger, email, through LinkedIn, even calling the number on the website and I get no response or updates. I have begun making the request to ask for my money back. still no response. To this day I have paid my money, and have no goods from Navtool, and they are not responding to my attempts to get information or cancel my transaction. IN FACT the only indication I have that there is anyone present at the Novtool company is in their hurried and desperate attempts to have my comments on this Trustpilot platform removed or debunked. Navtool fought so hard to have this review removed, that TrustPilot required me to Send all evidence of this experience to Trustpilot including emails and communications through messengers which I have luckily saved. Dear potential customer of Navtool - I would advise you to think twice - there are plenty of other solutions on the market as I have found. I have purchased with no reference to chip shortages, and are now operating well in my car.

To Navtool:
as other feedback I have seen, It takes very little to just focus on customer service with clarity and honesty rather than making vague excuses. I have diligently held on and waited for a year for you to deliver although your feedback was never more informative than one sentence and not apologetic whatsoever. I gave you more than a chance, and warned you for months that I would be taking the actions I did to inform other prospective customers on platforms like this, but you chose to let me down and steal my money. After all that you tried to paint me publicly as a liar be commenting here that I had received the product and it had been stolen from my front door... I work from home, and the couriers all know me by name. If you had delivered this to me I would know. I live in a little town in a community of surfers. No one steals from peoples doorstep here. Besides, If you had sent the parcel, I would imagine you would have sent reliable and trackable advice that you had dispatched my parcel, which you didn't. You haven't sent ANY proactive information regarding this order, let alone a tracking code for delivery of my parcel.
RETURN MY MONEY

To Trustpilot:
I note that you specifically required me to prove my case before you would publish this feedback. You involved the company Navtool on two occasions and on each occasion they pushed me to prove my case which I did with copies of the emails, and my requests for information. Now I note that navtool was able to make comments which were not checked by myself before publishing, and you did not offer me the opportunity to review before they were published. You have all the information, please use your best justification and if you agree with me, as neutral members of this dispute, If the comment is still published on your platform I trust you have read it, applied your understanding of the facts provided to you from all sides and you agree that my feedback should remain here as a warning to other potential customers.

4 July 2023
NavTool logo

Reply from NavTool

Thank you for reaching out to us regarding the stolen package. We understand your frustration and want to address your concerns in the best way possible. After investigating the matter, we would like to provide you with some clarification.

Our records indicate that the package was successfully delivered to the address you provided through our trusted courier service. Once the delivery is completed, our responsibility for the package's security ceases, as it then becomes the recipient's responsibility to ensure its safe receipt.

We genuinely regret that your package was stolen from your porch. We sympathize with the inconvenience this has caused you.

Once again, we apologize for any inconvenience caused, but kindly note that our obligation to you was fulfilled by ensuring the package's successful delivery.

Rated 5 out of 5 stars

EXCELLENT

EXCELLENT. keep it up. It offers you speed delivery, quick and effective results and high quality. Products were exactly what I needed and exactly as described.I love their products and services that they offer to the general public, they are too good, I am totally satisfied with the great work they are doing, highly recommended congratulations.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

The Apple CarPlay integration from…

The Apple CarPlay integration from NavTool is a game changer for any 2020 Mercedes-Benz C-Class owner. The interface is impressive, and the connection with my iPhone is seamless.

12 March 2023
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

Rated 5 out of 5 stars

I’ve been using NavTool so far for six…

I’ve been using NavTool so far for six months, After reading all the reviews online I was not sure exactly how this is going to play out., Product work absolutely flawless I get into My car start the car and the CarPlay just comes on the screen. I have ordered NavTool in February it was delivered lightning fast. Prior to ordering the product I had a lot of questions for NavTool they were all answered swiftly via phone or at times of use life chat on their website which is my favorite feature. I have a Mercedes 2013 which obviously did not have CarPlay and now with the NavTool I get Apple CarPlay. Product works identical to what I seen in the dealership in the new Mercedes I get to control it with the joystick in my center consul basically the same way as in a brand new cars that I see sold at car dealers. Product was very easy to install of diamond in my house and with a little bit of help off tech-support from NavTool I was done in couple of hours. I also was able to add HDMI input NavTool as well as front and side cameras, side lane watch cameras are very cool because I can see blind spots When I put on my turn signals.

2 October 2022
Unprompted review
NavTool logo

Reply from NavTool

We hope you are enjoying your product

Your happiness is our number one priority

Here are the top 5 reasons why our customers leave us 5-star reviews:

1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.

2. NavTool is 100% Automotive Grade.

3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.

4. NavTool Highest Quality of products.

5. NavTool Friendly US based Customer Service Team

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