Product is great overall. But I had a couple questions and concerns during the buying process and trying to find customer service is literally impossible.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been trying to get into contact with customer support for the last 2 weeks and every time I get no response or call back because the Nayax team members are busy. Can someone help me out to set... See more
Company replied
I think two stars is being kind. We have had the Nova Market POS since February. Since that time we have discovered that tge Nova Market POS can't do a lot of the things we were told it would/ could d... See more
Company replied
I had a very good experience at first. Customer service was great, billing was on point and everything worked great. Now we have 42 readers and stuff that was working isn’t working anymore, our billin... See more
Company replied
Company details
Written by the company
Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail. Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1,200 talented employees located in 13 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe. As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line. Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs. At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth. Important Note: Nayax is a payment provider for vending and other unattended machines, which means we clear cashless payment transactions on behalf of our operators. Any purchase made at a machine with a Nayax cashless payment device will appear on your credit card statement as a Nayax charge. If the charge you are seeing is more than the quoted price of the product on the machine, the operator might have added an extra service charge for credit card purchases. For any charge-related issues or refund requests, please contact the operator directly using the contact details provided on the machine.
Contact info
United States
- nayax.com
2.6
Poor
451 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I have owned a vending business for…
I have owned a vending business for several years now and I recommend Nayax over any other card reading service. They’re very fast affordable and I have had zero downtime since I’ve had Nayax.
25 April 2024
Unprompted review
Reply from Nayax
Robert,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
The worse customer service ever
The worse customer service ever. Never response us with emails or phone call. Why selling your products when you don’t want to work with customers 😡
24 April 2024
Unprompted review
Reply from Nayax
Yenny,
Thank you for sharing your valuable feedback. We appreciate your perspective as it helps us continuously improve our service. While we strive to deliver excellent experiences, we acknowledge that we fell short of your expectations. Your satisfaction remains our top priority, and we would welcome the opportunity to discuss your experience further and explore how we can improve. Please feel free to reach out to us directly on NayaxCX@nayax.com.
Quick and easy
Like always, quick easy and friendly service from Nayax.
23 April 2024
Unprompted review
Reply from Nayax
Roy,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
Always get good service.
22 April 2024
Unprompted review
Reply from Nayax
Mark,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
Quick and efficient
Quick and efficient
Thanks for solving my replacement device installation completion.
22 April 2024
Unprompted review
Reply from Nayax
Paul,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
The device works wonderfully
The device works wonderfully, I have been told for a long time that I need to update a version in order for it to work better, finally I found free time I called the company immediately the representative connected to the device took care of the upgrade issued reports from the system, of course now I have a new device that is really updated with all the innovations developed by the company, this is really excellent For the payment that is paid, the return is great, I am calm that I have someone to trust, the Nyax company
19 April 2024
Unprompted review
Reply from Nayax
Nir,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
2 years in and Nayax delivers as…
2 years in and Nayax delivers as promised. Good reporting, inventory and financial tracking, technical assistance and 100% on time funds delivery.
8 April 2024
Unprompted review
Reply from Nayax
Steve,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
Reply from Nayax
Tracie,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
My machine has been rock solid for…
My machine has been rock solid for years (knock on wood)!
18 April 2024
Unprompted review
Reply from Nayax
George,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
Greate service !!
18 April 2024
Unprompted review
Reply from Nayax
Amos,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
Highly user-friendly interface
Highly user-friendly interface, responsive customer service team, consistently resolves technical issues promptly. An invaluable tool for small business operators like myself, seamlessly managing both sales and inventory. Highly recommended.
8 April 2024
Unprompted review
Reply from Nayax
Neozone,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
Reply from Nayax
Kunt,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
Never had a problem in 2+ years
Been using this solution for a few years now, I have never suffered any downtime, the hardware has been reliable. More regular payouts is the only thing I would like to see, having to wait a month can be hard at times
18 April 2024
Unprompted review
Reply from Nayax
Matt,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
Easy to use
Easy to use, very reliant and payment is smooth and effortless
11 April 2024
Unprompted review
Reply from Nayax
Amel,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
They do not respond to emails
They do not respond to emails. I bought this product brand new I can not get them on the phone and will not email me back.
15 April 2024
Unprompted review
Reply from Nayax
Tony,
We sincerely apologize for the lack of responsiveness you've experienced so far. Providing prompt and attentive customer service is extremely important to us at Nayax.
Please email us again at NayaxCX@nayax.com, including your previous correspondence and order details. This will ensure your issue receives the highest priority, and we can address your concerns regarding your recent purchase as quickly as possible.
We understand your frustration and are committed to resolving this matter. Thank you for your patience and for giving us another opportunity to make this right.
One of the worst companis to do…
One of the worst companies to do business with. Customer service is terrible. Long waits and no call backs. What should take 2-3 days ends up taking weeks. Alot of run around. Avoid this company, you will loose money
16 April 2024
Unprompted review
Reply from Nayax
We sincerely apologize for the negative experience you've had.
We understand your concerns and would like to assist you in resolving them.
We passed your details to our support department and they will contact you soon.
My sales grew by 300% after adding Nayax to my machines!
The ease of use is what I love about Nayax and my sales more than tripled since adding Nayax cc readers to my mini claw machines!
17 April 2024
Unprompted review
Reply from Nayax
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
EXCELLENT COMPANY !
17 April 2024
Unprompted review
Reply from Nayax
Guy,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
Reply from Nayax
Vaida,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
Easy to use Dashboard and reports
Easy to use Dashboard and reports. Helped me run my own small business efficiently. The remote support have been fantastic.
17 April 2024
Unprompted review
Reply from Nayax
Michael,
Thank you for sharing your experience :)
We greatly appreciate you taking the time to leave us positive feedback and thank you for choosing Nayax!
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