Naylors - Derby Reviews 5

TrustScore 4 out of 5

4.1

Wyvern Way, DE21 6NZ Derby, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amazing experience and daughter truly loved it and learnt so much for her next riding lesson about posture and rein holding

Company replied

Rated 5 out of 5 stars

Having the horse simulator has enabled me to get back into riding again. The idea of riding and being able to buy my horsey gear at the same is one that cannot be experienced in any other store. There... See more

Company replied

Rated 5 out of 5 stars

I had the opportunity to try the horse simulator for free for 30 minutes. The assistant explained me and drive me through and gave me all the details. In the end I had a paper that show my inaccuracie... See more

Company replied

Rated 5 out of 5 stars

Good choice of options for flat work, my daughter and her friend enjoyed it. Last time we had a print out of the rider balance and pressure from hands and leg but didn't get that this time. The lady a... See more

Company replied


Company details

  1. #14 of 22 best companies in Equestrian Shop
  2. #238 of 614 best companies in Clothing Shop
  3. #7 of 7 best companies in Horse-Riding Service
  4. #65 of 92 best companies in Outdoor clothing and equipment shop
  5. #180 of 259 best companies in Pet shop

About Naylors - Derby

Written by the company

Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.

Contact us via Customer Care

Contact info

4.1

Great

TrustScore 4 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience and daughter truly…

Amazing experience and daughter truly loved it and learnt so much for her next riding lesson about posture and rein holding

24 November 2024
Unprompted review
Naylors - Derby logo

Reply from Naylors - Derby

We're thrilled to hear about your daughter's positive experience! It's wonderful that she enjoyed the lesson and learned valuable skills. We do hope to see you again in the future.

Rated 5 out of 5 stars

I had the opportunity to try the horse…

I had the opportunity to try the horse simulator for free for 30 minutes. The assistant explained me and drive me through and gave me all the details. In the end I had a paper that show my inaccuracies. And i bought some riding gears which i then tried out. Very nice experience.

13 September 2024
Unprompted review
Naylors - Derby logo

Reply from Naylors - Derby

Thank you for your kind words and for taking the time to share your recent experience in our Derby store along with your horse simulator booking.

We hope to provide you with assistance again soon.

Rated 5 out of 5 stars

Excellent expierence excellent staff…

Excellent expierence excellent staff really useful feedback highly recommended for any budding horse rider couldn’t believe it was free

4 August 2024
Unprompted review
Naylors - Derby logo

Reply from Naylors - Derby

Thank you for taking your time to leave such lovely feedback. We are delighted to hear that you have had such a great experience with us and have found our feedback useful. We look forward to seeing you in the future.

Rated 5 out of 5 stars

Good choice of options for flat work

Good choice of options for flat work, my daughter and her friend enjoyed it. Last time we had a print out of the rider balance and pressure from hands and leg but didn't get that this time. The lady at the Derby store was really good, explained everything and advised throughout and answered all the questions the girls had. Very good for a free service

16 June 2024
Unprompted review
Naylors - Derby logo

Reply from Naylors - Derby

It is great to hear that your daughter and friend enjoyed their time riding the simulator Dexter at the Derby store. We hope to see you in store again soon and thank you for taking the time to a review.

Rated 5 out of 5 stars

Horse Simulator great idea…

Having the horse simulator has enabled me to get back into riding again. The idea of riding and being able to buy my horsey gear at the same is one that cannot be experienced in any other store. Therefore, I would only use Naylors to shop for equestrian gear.

19 April 2024
Unprompted review
Naylors - Derby logo

Reply from Naylors - Derby

Thank you for taking the time to leave us a review about your experience at our Derby Store. It is great to hear that you are enjoying Dexter the Horse Simulator alongside the shopping available in store. We hope that the store can continue to be of assistance for any of your future visits and hope you continue to enjoy your sessions on Dexter.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look