We visited the Nantwich store today to look at the possibility of my daughter buying the new le mieux riding hat. We were served by Joanna. She fitted the hat, showed her how to adjust it and also... See more
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A huge thank you to Joanna, who was very thorough in fitting my 9 year old with riding boots and a riding hat for me. Very knowledgeable and would highly recommend Naylors for riding gear.
Company replied
Visited today after a break from riding for all new kit. Store is well stocked, clean and tidy with pretty much anything you might need. Jo was incredibly helpful and knowledgeable, even fitting my ne... See more
Company replied
Brilliant customer service!!! I am very picky with boots and an awkward size and Kayleigh and saffron did an amazing job at finding me the perfect boots and I must have tried on almost ten pairs and s... See more
Company replied
Company details
- #13 of 21 best companies in Equestrian Shop
- #233 of 593 best companies in Clothing Shop
- #6 of 7 best companies in Horse-Riding Service
- #63 of 92 best companies in Outdoor clothing and equipment shop
- #182 of 261 best companies in Pet shop
About Naylors - Nantwich
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Botterley Court, Nantwich Road, CW6 9GT, Wardle, United Kingdom
- 01829 262677
4.9
Excellent
471 reviews
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Knowledgeable service
A huge thank you to Joanna, who was very thorough in fitting my 9 year old with riding boots and a riding hat for me. Very knowledgeable and would highly recommend Naylors for riding gear.
8 August 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for your wonderful review following your visit to our Nantwich store. We are delighted to hear about your positive experience with Joanna, who provided excellent assistance in fitting your child with riding boots and a hat for yourself We appreciate your kind words and recommendation.
Kind Regards
Naylors Customer Care
We visited the Nantwich store today to…
We visited the Nantwich store today to look at the possibility of my daughter buying the new le mieux riding hat.
We were served by Joanna. She fitted the hat, showed her how to adjust it and also how to change the peaks.
Joanna was so knowledgeable, patient and extremely kind during the fitting.
We will most definitely be back in the future. Highly recommended!!! Top customer service!!
8 August 2026
Unprompted review
Reply from Naylors - Nantwich
We're so happy to hear about your positive experience at our Nantwich store. We truly appreciate you sharing your feedback about the excellent service you received from Joanna. We look forward to welcoming you back again soon.
Kind Regards
Naylors Customer Care
New Ariat boots
Had a problem with ordering which was swiftly sorted.
Love my new Ariat boots.
Delivered promptly.
29 July 2026
Reply from Naylors - Nantwich
We are pleased that your issue with ordering was resolved successfully and that you love your new boots.
We hope that we can be of service again in the near future.
Kind regards,
Naylors Customer Care Team
Exceptional customer service
Visited today after a break from riding for all new kit. Store is well stocked, clean and tidy with pretty much anything you might need. Jo was incredibly helpful and knowledgeable, even fitting my new hat and taking the time to discuss different boot options, nothing was too much trouble. I left with everything I needed, extremely impressed with the outstanding level of customer service. I will absolutely be going back after today’s great experience. Thanks so much for all your time and help Jo!
27 July 2026
Unprompted review
Reply from Naylors - Nantwich
We always aim to provide excellent customer service and are thrilled to hear that this was your experience during your visit to our Nantwich store.
It is great to know that Jo was able to assist with your purchases and ensure the correct fit of your new hat.
We do hope that you are enjoying your return to riding.
Kind regards,
Naylors Customer Care Team
A great experience at Naylors today
A great experience at Naylors today. Meg was super helpful and incredibly patient trying to help my daughter find the right pair of boots. She was very kind and nothing was too much trouble, thank you Meg!
7 July 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for sharing your positive experience with us.
Its great to hear that our team member provided such helpful and patient assistance in finding the perfect boots for your daughter.
We appreciate your kind words and hope to see you again in store soon.
Kind regards
Naylors Customer Care Team
First time on mechanical horse after hip replacement aftereplacement after 7 months
I was made to feel welcome and was treated very well
The mechanical horse was explained to me and I was helped with the controls
Great experience all round
5 July 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for sharing your review with us.
It is amazing to know that you enjoyed your mechanical horse session at our Nantwich store and that you also had a great experience all round when visiting.
We look forward to seeing you in store again.
Kind regards
Naylors Customer Care Team.
Joanna at Naylors Nantwich is honestly…
Joanna at Naylors Nantwich is honestly so helpful! She’s so welcoming and always has me leaving the store with a smile!
4 July 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent visit to our Nantwich store.
It is great to know that Joanna was able to help you with your purchase and made you feel so welcome in our store. We strive in providing excellent customer care to our customers and we're pleased to know this has been the case.
We look forward to being able to continue our services to you in the future.
Kind regards
Naylors Customer Care Team.
Went to Naylors (Nantwich)
Went to Naylors (Nantwich). Joanna who served us was great, she spent time making sure George's back protector was correct and explained how the fit should be. Joanna also spent time helping us getting other clothing we needed and I felt nothing was too much trouble.
2 July 2026
Unprompted review
Reply from Naylors - Nantwich
We aways aim to provide excellent customer service and it is great to hear that this was the case on your visit to our Nantwich store.
Thank you for your kind words regarding Joanna's assistance, these will be passed on, and we hope that George enjoys wearing his new body protector.
Kind regards,
Naylors Customer Care Team
Great service
Saffron was friendly and extremely helpful. She offered to load my box with shavings, getting soaked in the process!
1 July 2026
Unprompted review
Reply from Naylors - Nantwich
We always aim to provide excellent customer service and we are thrilled to know that Saffron was extremely helpful during your visit to our Nantwich store, despite the rain.
Your positive feedback is really appreciated and we do hope to see you again soon.
Staff were so helpful around the store
Staff were so helpful around the store. Very knowledgeable and could help us find the products best for our horse.
27 June 2026
Unprompted review
Reply from Naylors - Nantwich
We appreciate your review regarding your recent visit to our Nantwich Store, we are happy to hear of your experience and we hope to see you again in the future.
Kind Regards
Naylors Customer Care.
Saffron was extremely helpful and any…
Saffron was extremely helpful and any task that was asked ie getting different ridding boots was completed in a friendly, professional manner.
25 June 2026
Unprompted review
Reply from Naylors - Nantwich
We always strive to provide excellent customer service and it is satisfying to hear that this was the case on your visit to our Nantwich store.
Thank you for your kind words about Saffron, these will be passed on, and we hope to see you in store again soon.
Great hat fitting experience
Best hat fitting experience I’ve ever had! The staff were all lovely and took their time to make sure that they found a hat that fit perfectly. I’m black and have a lot of hair and a big head, which has made it difficult for other shops to fit me in the past but this was not a problem at Naylors Nantwich.
I had also used the click and collect service to pick up some other items which was great!
13 June 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to share your experience with us after visiting our Nantwich store. We are so pleased to hear that the staff were able to assist you in providing a great hat fitting experience for you. We always strive to ensure our customers receive the best customer care and it is amazing to know this has been the case. We look forward to seeing you in store again soon!
I was really impressed with Kayleigh…
I was really impressed with Kayleigh when I went in for some new boots. She went out of her way to show me what would suit my needs. She was very patient and spent the time with me to ensure I got a correct fit. We found all the Staff to be friendly, knowledgeable and approachable. This kind of service is rare and we would definitely recommend this store for all your equine needs
4 June 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to share your recent experience at our Nantwich store. It is great to hear that Kayleigh went out of her way to assist you in finding new boots. Your feedback is important to us and we really appreciate you taking the time to share this. We do hope that we can continue to be of service and look forward to seeing you in store again soon.
Phoebe was brilliant!
Phoebe was helpful, attentive, and very knowledgeable about hats, boots, and chaps. She was lovely-natured and made the whole experience stress-free. Her friendly approach and expertise were greatly appreciated, and she made shopping a pleasure.
31 May 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for your kind works regarding your recent visit to our Nantwich store.
We do always strive to provide excellent customer service and we are thrilled to hear that Phoebe was able to to pass on her knowledge in a helpful and friendly manner.
Your feedback will be passed on and is greatly appreciated.
Brilliant customer service!!
Brilliant customer service!!! I am very picky with boots and an awkward size and Kayleigh and saffron did an amazing job at finding me the perfect boots and I must have tried on almost ten pairs and some of them fit but l didn’t like the style so after trying on many pairs both saffron and Kayleigh found me my dream boots that fit perfectly. Really happy with my new boots and the brilliant customer service 💗
28 May 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you so much for your kind words we really do appreciate them.
We always aim to provide excellent service and it is great to know that Saffron and Kayleigh were able to assist you with finding the perfect boots on your visit to our Nantwich store.
We hope to see you back in store soon.
Joanna / Tarporley Naylors
Our local Naylor’s is located in Tarporley/ Nantwich- when we attend it’s an absolute delight when Joanna is working. ( Saturday ) not only is she knowledgeable in any questions asked but nothing is too much trouble, not to mention a friendly and warm manner.
23 May 2026
Unprompted review
Reply from Naylors - Nantwich
We're so happy to hear you had such a delightful experience with Joanna, following your visit to Nantwich Store. It's wonderful to know our team's knowledge and friendly manner made your visit enjoyable. Thank you for sharing your positive feedback.
Nantwich- Absolutely fantastic service from…
Absolutely fantastic service from Joanna. We came in to buy a riding helmet and back protector for my daughter and the experience was exceptional from start to finish.
Joanna took the time to give honest advice, guidance and support, making sure everything fitted properly and that we understood the options available. Her knowledge, patience and attention to detail were brilliant, but what really stood out was the genuine rapport and customer care she showed throughout.
It’s rare to come across customer service this good these days — professional, friendly and completely focused on making sure we left happy and confident in our purchase. A real credit to the business. Thank you Joanna!
17 May 2026
Unprompted review
Reply from Naylors - Nantwich
We are so pleased to hear about your exceptional experience with Joanna at our Nantwich store . It is wonderful to know that our team provided such helpful advice and support, ensuring you felt confident with your purchase. We truly appreciate your kind words and hope that Naylors can be of assistance again in the future.
Joanna was a brilliant help fitting my…
Joanna was a brilliant help fitting my niece for a helmet & with finding everything pink + glittery
16 May 2026
Unprompted review
Reply from Naylors - Nantwich
We're so happy to hear Joanna, provided such wonderful assistance in finding a helmet suitable for your niece, I am sure she will enjoy many rides in her new helmet. We appreciate you sharing this positive feedback.
Kayliegh was fantastic
Kayliegh was fantastic! Extremely helpful and explained everything, the mechanical horse was better than any other we tried. Will definitely come back and recommend 100% ☺️
10 May 2026
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear that you had such a positive experience! We appreciate your kind words about the assistance you received from Kayleigh and that you enjoyed the mechanical horse. We look forward to your return and recommendation.
Kind Regards
Naylors Customer Care
Joanna is a great asset to Naylors
Joanna is a great asset to Naylors. I’m not a rider so I know very little about equestrian gear, so I very much value Joanna’s expertise dealing with my little girl. She is knowledgeable, and great with dealing with kids. Second time with her helping us out. Great! Thank you
9 May 2026
Unprompted review
Reply from Naylors - Nantwich
We really appreciate your positive feedback regarding your recent visit to our Nantwich store and the valuable help and support that Joanna has provided during your visits. I am sure Joanna and the rest of the Nantwich team will be happy to support on any future visits, we hope to see you and your daughter again in the future.
Thanks for taking the time to leave a review.
Kind Regards
Naylors Customer Care.
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