I found the application form more promising, as some of the requirements were in more detail of that being worthy to be accepted for a loan. A lot of loan companies I find, often decline yoir app... See more
Company replied
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See what reviewers are saying
Look I have read most the comments here and if you get declined there is a bad review, people get accepted like me and you get a good review. I think that this company does advanced checks to make sur... See more
Company replied
It's ok for fraudsters from Birmingham to take out loans totalling 2.5k using his company director's details listed on the Companies House website without his knowledge - shambles of a company!!! Firs... See more
Never had an issue with Naylors Finance. Great communication, not pushy at all and they understand real people and personal situations. Very easy to deal with from start to finish, they tell everyth... See more
Company details
Written by the company
Naylors Finance specialise in small short term loans. With over 40 years experience of providing affordable credit.
Contact info
97 Bridge Road, WF4 5NN, Wakefield, United Kingdom
- 01924 283939
- admin@jrnaylors.com
- naylorsfinance.com
4.4
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy to use
23 March 2023
Unprompted review
It was so easy to get in touch with them
22 March 2023
Unprompted review
Really helpful and kept up to date
Really helpful and kept up to date . Isabella was great
21 March 2023
Unprompted review
Application took to long waste of time .
19 March 2023
Unprompted review
Fantastic service very open and honest
Fantastic service very open and honest. Keep you informed during every step and you are able to monitor your account from start to finish.
17 March 2023
Unprompted review
It was a fast processing of my loan
It was a fast processing for my loan. I applied this morning and just got approved now. This is my first time to apply for a loan and everything went smoothly for a first timer like me. Thank you naylors finance for giving me as a first timer a chance to applied for a loan and got approved. Highly recommended! Good customer as well. To the lady I spoke on the phone she was very nice and explained the processing properly. I did not get her name but thank you. You know who you are!
17 March 2023
Unprompted review
asked all the questions
asked all the questions, but always said I was approved and am now under review. dishonest company misleading
17 March 2023
Unprompted review
Misleading said i would be accepted at…
Misleading said i would be accepted at first went threw all that application to be declined when i can clearly afford it
Cowboys
14 March 2023
Unprompted review
Great help and very fast service
12 March 2023
Unprompted review
Tracy made my feel a human not someone…
Tracy made my feel a human not someone with financial problems and was very efficient and supportive
7 March 2023
Unprompted review
Reply from Naylors Finance
Hi, good morning. We're very pleased to read we met your expectations during our application process.
Should you ever need any support regarding your new agreement please give our Customer Care Advisors a call on 01924 283939.
Kind regards
Team Naylors.
Giving me help with portal information
We found that there were some errors on part of management side with regards to bank statements and photo I'd.
3 March 2023
Unprompted review
Reply from Naylors Finance
Hi Josephine, thanks for your honest review and patience while completing your application. All review comments are made available to our senior management team so together we can all try to continue and improve our service.
Should you need any support moving forward please contact our Customer Care Advisors on 01924 283939 or email admin@jrnaylors.com.
Kind regards
Team Naylors.
Poor company
Poor company. Very slow at responding and the application process was amateurish. Took them ages to get to a decision. Would not use this company unless they improve drastically.
24 February 2023
Unprompted review
Reply from Naylors Finance
Good morning Matt, thanks for taking time out of your busy schedule to leave us a review.
I'm sorry to read you did not receive the customer outcome you were hoping for. However our Customer Care Advisors would be more than happy, away from this public platform, to discuss your personal experience in more depth. You can contact us on 01924 283939 or for convenience email admin@jrnaylors.com.
Yours sincerely
Team Naylors.
Quick..easy application.
21 February 2023
Unprompted review
Reply from Naylors Finance
Hi Joanna, we intend to celebrate the 5 stars with all our office staff and hope we continue to meet your high expectations.
Should you need any help with your agreement please contact our Customer Care Advisors on 01924 283939.
Kind regards
Team Naylors.
Paid of all loans,never late with a…
Paid of all loans,never late with a payment then reapply and told I can't as they changed there lending criteria!! Who with a good credit score is going to borrow off companies like these?with high interest? These companies arnt going to last very long.
18 February 2023
Unprompted review
Reply from Naylors Finance
Hi Sharlene, I'm sorry to read we did not meet your expectations. Our team take our company lending criteria extremely seriously while trying to ensure customers receive the very best outcomes.
Our Customer Care Advisors would be happy to discuss this further on 01924 283939 or, for convenience, by all means email us at admin@jrnaylors.com and we will be happy to dig into your recent application experience. To keep your information private, moving away from this public platform would be best.
Sorry for any inconvenience but we look forward to you getting in touch.
Yours sincerely
Team Naylors.
Very easy from start to finish
Very easy application process; customer advisors friendly and helpful; very quick process from start to finish
17 February 2023
Unprompted review
Reply from Naylors Finance
5 stars! Fantastic 😀 It's wonderful to read our Customer Care Advisors are supporting our customers with the quality service that they deserve.
Should you need any support in the future, for convenience drop us an email at admin@jrnaylors.com and we'll be sure to get back in touch.
Kind regards
Team Naylors.
Reply from Naylors Finance
Hi Janette, you deserve first class service! I'm very pleased to read one of my colleagues was patient and polite during your application. All feedback is welcome during your customer journey as we hope to continue to improve our service.
Kind regards
Team Naylors.
01924 283939.
quick and detailed process
17 February 2023
Unprompted review
Reply from Naylors Finance
Hi Aubrey, thank you for your positive feedback. We hope should you apply again in the future we will snatch the 5 stars, however, it's wonderful to read you got quality information in a suitable timeframe.
Should you need us, for convenience email admin@jrnaylors.com.
Kind regards
Team Naylors.
A Great Monday Service
The service I received was fantastic and thank you to the lady who called she was so patient with me as we had a bad line.
13 February 2023
Unprompted review
Reply from Naylors Finance
Thanks Sue, your comments are fabulous.
We hope you received the quality outcome you were looking for.
Any problems during your customer journey please contact our main office on 01924 283939.
Kind regards
Team Naylors.
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