Update after NBA Store fanservice contacted me: Turned out that my trustpilot comment was the first time the customer service had heard of the problem, and that they had not received my initial mes... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything ok, there was a little discrepancy. But it was then solved really very quickly and satisfactorily. The items are great and beautiful. But are a little smaller, so order a size larger. Gladl... See more
The ball was good and so far is still, although I was scared I might internally pop the ball while pumping which is what happened to my previous ball it did not happen 9/10 almost no flaws
Order a wilson Grizzlies size 7 basketball in march (for a birthday present 29th March), and it keeps deflating. Given this ball was £74.99 I would expect it to last more than 4 months. I have been to... See more
Company replied
Company details
- #132 of 153 best companies in Sportswear Shop
Written by the company
Celebrate the Boston Celtics' NBA Finals win with official championship gear from Store.NBA.com! Discover the latest Boston Celtics NBA Champions apparel, including t-shirts, hats, collectibles, and more. Our wide range of official Celtics apparel and merchandise gives every fan the chance to honor this remarkable victory. Don't miss your chance to grab one-of-a-kind Celtics merchandise that highlights your team pride. Shop now at the Official NBA Store for the best selection of official Boston Celtics championship gear!
Contact info
Fanatics International Unit 61 Stakehill Industrial Estate Touchet Hall Road Middleton, M24 2FL, Manchester, United Kingdom
- +44 (0) 330 333 0251
- customer.service@nbastoreinternational.com
- nbastore.eu
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The custom city edition jersey I wanted…
The custom city edition jersey I wanted was sold out in North America but I was able order from the UK site and it came exactly as I wanted and pretty quickly. Had to pay extra for shipping and duties but was worth it.
15 November 2025
Great quality for the price
Excellent service. Great quality for the price. Delivery was very fast and the whole process was smooth. The items look exactly as shown on the website, correct size, well-made and with no flaws. I have absolutely no complaints. Very good service.
29 November 2025
Speedy delivery All expectations met.
30 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quality is really bad
Quality is really bad. Good design but when it comes to quality it don’t stand.
23 September 2025
Reply from NBA Store Europe
Hello Yadi, thank you for sharing your feedback. We are very sorry that the product you received did not meet your expectations. We hope you will give us the opportunity to restore your trust and deliver the level of service all NBA fans deserve. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna
Nice items, high shipping costs
I bought twice.At first time i received my order and I was very satisfied. At the second time, one of clothes was like damaged, poor quality. I complained and after a few mails i sent i got a refund. After all i think i will soon order again but i think that 11€ for shipping costs is too much.
21 September 2025
I ordered a jersey for my son this…
I ordered a jersey for my son this august. Never received anything, no communication from this company. It s a complete scam, never order here
8 August 2025
Unprompted review
Reply from NBA Store Europe
Hello AvV, we apologize for the troubles this has caused you. In further review of the information provided, we can confirm the order was not placed on a site managed by our team, and unfortunately, we're unable to assist with that purchase. I followed up in a separate email regarding the efforts made today. Best regards, Adrianna
Always great✌️ Price date of delivery…
Always great✌️ Price date of delivery never damage. Soon next order🏀🏀
29 November 2025
Great merch, bad premium shipping
The merch was great! What I didn't like was that I placed 2 orders. 1 with free shipping and 1 with premium shipping for more than 25 euro. The order with free shipping arrived a few days earlier than the one with premium shipping...
15 November 2025
Reply from NBA Store Europe
Hello Kevin, thank you for your feedback. I completely understand your concern regarding the shipping. Upon checking, I can see that this particular order included a customized item, which required the personalization you selected, and this is why the processing time was slightly longer. I’m happy to confirm that both of your orders actually arrived earlier than expected. I hope you will give us another chance to provide you with the excellent service you deserve. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna
Excellent quality, impressive customer service
Really excellent item quality but slow and expensive shipping.
UPDATE 03/12/25
Impressive customer service and really very attentive, nothing more to add. THX
6 October 2025
Reply from NBA Store Europe
Hello Carlo, first of all, we apologize if our shipping didn't meet your expectations. Thank you for updating your review, you are very kind! It is a privilege to have a client like you, who demonstrates a genuine commitment to collaboration and problem solving. I am glad to hear that we were able to resolve the issue and improve your experience. Thanks again for choosing us, Carlo. If you have any questions or need further assistance, please don’t hesitate to reach out. We are here to help. Warm regards, Adrianna
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