NCF LIVING - Bristol Reviews 680

I was greeted by Vanessa and she was great to me and my daughter. Very knowledgeable and friendly! Great service and very happy!

Marina was extremely helpful when we were choosing our sofa. She explained the different fabric options and gave great advice on colours that would suit our living room. Friendly, knowledgeable, and patient throughout. Thank you, Marina!

Great experience, good customer service by rob sterwart thankyou for helping us buy our first sofa

Very happy with the customer service. Robert bristol

Rob was very helpful and did not put any pressure on us to buy. Excellent customer service. Very polite.

Marina was great. I visited the store twice, the first time she gave me lots of helpful information that I took away so I could have a think. On my second visit she made my purchase easy & seamless. She explained things throughly & was lovely to talk to.

Went in for a dining table and chairs. Vanessa was brilliant in the bristol store. Very helpful and friendly. Sorted in less than 10 minutes.

Mark in the Bristol store was an excellent help at helping me decide which sofa to get! The whole ordering process was quick and seamless.

Rob was really good and patient with us and explained everything thoroughly.

Rob at the Bristol store was fantastic.
Informative and extremely friendly.
Good customer experience.

Staff at the Bristol store are amazing very helpful.
We ordered a leather chair cost was approximately £1000.
We had a 3 month wait but were happy to wait.
Delivery day came , and it turned out there delivery company for us was furdeco
That’s when everything went wrong, they unpacked our chair in the road and in doing so damaged the leather on two lower corners.
So very unhappy, and they were dreadful they got the chair in and were gone.

LCF offered to repair the chair, or have a £69 pounds refund and live with it.
I didn’t pay £1000 pounds for a chair to be damaged and then repaired at my address.
I said I wanted a new chair, and when they delivered the new chair they could take the damaged one back.
They would not do that.

I would advise everyone,NOT to buy from LCF Living at cribbs causeway as there after sales are disastrous and they will want to repair any damage done on delivery.
Be warned.
Again staff at the shop were great.

Amazing, Thank you Marina for all your help and being so attentive with myself and family. You was so helpful and great with putting up with our children!! the sofa you helped pick out for us is great and can wait to sit on it for years to come. Blagodaram ( if I've said that right lol )

Abbie came encouraged me to actually lie on the beds and physically try them so I went round and tried them all and made a decision on a mattress that I ended up absolutely loving!! Perfect customer service

The sales lady (Abbie) was very knowledgeable and was able to find us exactly what we were looking for. I would definitely recommend

If I could this company 0 stars, I would.

I was encouraged by the salesman to write a 5-star review before receiving the bed – now I understand why. Once you leave the store, the customer service becomes outrageously awful. I have genuinely never experienced anything like it.

The bed arrived broken. Even the delivery men (who were supposed to assemble it) advised me not to accept it in that condition. This also made me worry about how easily the bed could break in the future – if it couldn't even survive transit.

I had already given away my old bed, so we are now left with nowhere to sleep. I explained this to customer service, but they showed zero empathy - just read from a script. They implied I was wrong for refusing a broken bed.

They are also refusing to let me cancel the order until a "full inspection" is done, which could take over 2 weeks. The inspection is entirely at their discretion, and they warned that if they decide it isn't a manufacturing fault, I could be left with nothing. It isn’t even an option to receive a new bed at the moment! They will only deliver the faulty bed.

Avoid this company unless you want to be left without a bed and treated like a liar.

Still waiting for a refund.

Terrible company with horrific customer service. Bed was delivered damaged and they are telling us we are not entitled to a refund. I now don't have a bed to sleep in. Avoid this company at all costs. As soon as they have taken your money they are horrific.

We were greeted by Mark @ Bristol branch and from the start to the end he was simply great. Polite and humble; listened to our requirements and made suitable suggestions. No pressure at all which was great. Not to forget he is very knowledgeable and definitely loves to help customers. Highly recommended. Thank you Mark for such a great experience :)

Marina has been amazing, super helpful and got us a great sofa & moved things around so we could collect today! Great communication, lovely lady. Thank you so much 🙏