We visited the Highgate store in Birmingham for the first time. We were made to feel welcome as soon as we arrived. We was helped by TK, who was very knowledgeable and enthusiastic, nothing was too... See more
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I had a great experience with Takunda (TK). He was extremely helpful, patient, and knowledgeable while helping me find furniture for my home. Rather than pushing for a quick sale, he took the time to... See more
Company replied
Lewis was fantastic from start to finish! We spent the morning looking at sofas, and he was incredibly knowledgeable, patient, and supportive throughout. After going home to make a decision, I came... See more
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Aiden at Highgate NCF Fantastic experience from start to finish. The staff were friendly, professional, and really went above and beyond to help. Everything was handled efficiently, and I was very imp... See more
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Company details
- Home Furniture Shop
- Bedroom furniture shop
- Furniture Accessories
- Garden Furniture Shop
- Living room shop
- Mattress Shop
About NCF LIVING - Highgate
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
1 John Kempe Way, Highgate, B12 0HU, Birmingham, United Kingdom
- 0121 356 5698
4.6
Excellent
547 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and polite.Explained the…
Very helpful and polite.Explained the discrimination of item well. Helped entirely the process of buy now pay later.Sidney 100%
16 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're pleased that Sidney was able to assist with your queries, Sandra.
Many thanks,
NCF Living, Marketing Team
Aidan was really helpful and nice we…
Aidan was really helpful and nice we love our experience here🥰
16 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled to hear that you enjoyed your time with us, Tife.
Many thanks,
NCF Living, Marketing Team
Syd was great
Had a lovely experience Sydney was amazing and a delight she spent her time and was happy to answer all my child’s questions too. Aaron was great at processing my order a very happy customer
15 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're grateful for such a lovely review, Zareen.
Many thanks,
NCF Living, Marketing Team
Great service, no presure sales
No presure from the sales team. We told Aiden what we were looking for and he showed us what was available. Once we had decided what we wanted he was very imfomative and helpful. All in all iy was a great experiance.
15 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We appreciate your kind review, Helen.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Highgate
Thank you for your review, Zobia.
Many thanks,
NCF Living, Marketing Team
Excellent customer service from Brian…
Excellent customer service from Brian Cambell at the Bham branch. Came in on Wednesday initially greeted really well with Brian being exceptionally informative. Therefore, returned to see Brian on Saturday and purchase the discussed sofa of choice.
14 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We greatly appreciate your wonderful feedback, Irfan.
Many thanks,
NCF Living, Marketing Team
Lewis
Lewis, provided exceptional service was very accomadating and went above and beyond.This is 10 out of ten customer service at its best.!
13 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
That's exactly what we love to hear, Tammy!
Many thanks,
NCF Living, Marketing Team
Outstanding Service at NCF Living Highgate
From the moment I walked into NCF Living Highgate, the experience was exceptional. I was greeted by Aiden at the entrance, who took the time to show me around the different sections of the showroom. He then allowed us to browse comfortably and kindly advised us to give him a shout if we needed any help or assistance.
All the staff in the showroom were really friendly and helpful, particularly Aiden. He guided us through the different sofa options, explained their features, and encouraged us to sit down and test the comfort of each one. He also explained how each sofa can be customised with different colours and options, including microfibre and leather finishes.
I was very impressed with his professionalism and calm manner. We never felt rushed or pressured to buy, which made the experience even more pleasant. As a result, we confidently purchased two three-seater smart sofas and were really pleased with our decision.
I would highly recommend NCF Living Highgate to friends and family, the staff truly go above and beyond to make sure you have a great experience. I’ll definitely be returning soon to furnish the rest of my home.
A big thank you to Aiden, Takunda (TK), Reza, and the entire NCF Living team!
9 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
It's such a pleasure to receive such a kind and thoughtful review, Mr Rashid! We wish you all the best with your new smart sofas and hope to see you again in the future.
Many thanks,
NCF Living, Marketing Team
Tk at Highgate has amazing customer…
Tk at Highgate has amazing customer service. Very please and highly recommend!
10 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We'll be sure to pass along the lovely compliments.
Many thanks,
NCF Living, Marketing Team
TK at Highgate was very helpful today
TK at Highgate was very helpful today. Thank you so much
10 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
It's a pleasure to hear this, Stephenie.
Many thanks,
NCF Living, Marketing Team
It is more then a week now i left the…
It is more then a week now i left the review , and the team said they will look into the matter and i have still not got any response. Its my humble request to the team to please cancel my order and initiate the refund for me . because this is the worst after sale service i have seen . NGOM10059 , I booked on 1st Nov , it was promised me to get it by early Jan and its Feb now and no response as of now. In middle it was wrong goods delivered to me i sent those back two weeks back and i still have no response yet. I need a immediate call or response or Please cancel my order and refund my money . And I will suggest my other family member's to do the same.
10 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
Hello Manish, thank you for leaving an additional review.
We're very sorry to hear that you are still waiting on contact at this moment in time; whilst we did raise this previously, we will do so again. Please note that we are unable to action any of the requested matters via Trustpilot as it is managed by our marketing team, and this must be requested directly to our customer service team. Thank you for your time and patience.
Many thanks,
NCF Living, Marketing Team
Reza was very helpful and knowledgeable…
Reza was very helpful and knowledgeable about the range of products available. Ordering was smooth and easy . Thank you so much for your help !
9 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We wish you all the best with your purchase and thank you for your review, Ruby.
Many thanks,
NCF Living, Marketing Team
Super welcoming staff and fair prices!
We just visited the AT highgate store and were guided by TK! He was extremely helpful and we got what we wanted a bed and a mattress. We walked into the store unsure of what we wanted but everything went so smoothly and we walked out satisfied! On top of that I’d also like to say how pleased we were for not being chased after the whole time we were looking at the beds and sofas inside store like many other stores! Thank you
8 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We wish you all the best with your purchases and are very pleased that you enjoyed your experience with us, Niloofar.
Many thanks,
NCF Living, Marketing Team
Lewis at highgate was absolutely…
Lewis at highgate was absolutely brilliant. And very helpful and thank you so much lewis
8 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
Thank you for the lovely review, Simran.
Many thanks,
NCF Living, Marketing Team
Usman at Highgate was exceptional
Usman at Highgate was exceptional. Great service
8 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're pleased to hear this.
Many thanks,
NCF Living, Marketing Team
NCF Highgate Store,Aaron was very…
NCF Highgate Store,Aaron the branch manager was very patient and supportive during our visits. We took 3 visits to finalise the sofa that we liked and he allowed us the time to make an informed decision. The best part about NCF is that they have quite a lot of ranges which are available for immediately delivery.
8 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
It's a pleasure to hear that you enjoyed your time with us and found what you were looking for.
Many thanks,
NCF Living, Marketing Team
Brian at high gate was very helpful…
Brian at high gate was very helpful great service
8 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We'll be sure to pass on the lovely compliments, Debbie.
Many thanks,
NCF Living, Marketing Team
It was a wonderful experience buying…
It was a wonderful experience buying with the NCF, TK at Highgate.
7 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled to hear that, Nadia.
Many thanks,
NCF Living, Marketing Team
UsMan from Highgate was very helpful
3 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
It's wonderful to hear this, Mohammad.
Many thanks,
NCF Living, Marketing Team
Very happy with the service provided by…Brian
Very happy with the service provided by Brian at the highgate branch. Very informative and professional. Thank you
1 February 2026
Unprompted review
Reply from NCF LIVING - Highgate
It's a pleasure to hear that you enjoyed your visit with us.
Many thanks,
NCF Living, Marketing Team
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