NCF LIVING - Leeds Reviews 1,153

ARIF LEEDS, best help we got from him. Super!

Liam at Leeds, great service & very friendly!

We were assisted by Lucy B at the Birstall, Leeds store, who was friendly, knowledgeable and very helpful without being pushy or overbearing. The sofa's arrived on time and the whole process from choosing to deliver, was seamless.

Diane Y

Naz at Leeds was great, really helpful and made everything so simple. Shopped with NCF before and definitely would again

Lovely customer service, Naz is very accommodating.

Naz at Leeds shop absolutely fantastic sales man nothing too much trouble left us to decide. Nice hot chocolate drink as well. Would recommend to all friends

I visited with my interior designer to review a specific sofa. Liam was exceptionally helpful, measuring the sofa, and what would fit in the room. He also suggested other ideas to think about. He forewarned the sofa would be discontinued. I returned a week later after reviewing his ideas and ordered the sofa.he spent time and effort which was really appreciated. Thanks Liam

Jimbob, Naz & Narif was very helpful and sorted us out today! Definitely recommend!!

Really helpful guy. Thank you Naz! Friendly and knowledgeable. Made it really simple.

Jackie was very helpful with helping us find our sofa and finding one that would fit in our room. Very happy with our experience and would highly recommend

Friendly sales people, very attentive and knowledgeable about the sofas. Plenty of stock to look at. Good quality sofas. Thank you Naz.

Leanne at Leeds was very helpful today Wien we purchased our new sofa for our living room. Helpful advice and a laugh with her. Very knowledgeable and informative about all.

Leanne was very helpful, made the process of buying a sofa very plesent. Would recommend to friends and family.

Julie Mcquillan

Leanne at Leeds was very helpful today with us whilst buying a new sofa for our new build home. Very informative and smiley through the process. Would come again and recommend to all.

We came in today and we were treated amazingly by Nas and Arif. They were amazing catered to all our needs and were so very helpful. Definitely recommend!

How interesting that I was pressured to leave a 5* review before leaving the store when I purchased, only to be let down when the delivery actually took place. We were sold our sofa by Leann who has denied ever telling us we could order synthetic cushion stuffing instead of feather, which she absolutely did do. Delivery drivers dumped the units and left without assembling and underside of one was damaged. Some of this has been rectified by customer services but I wouldn't recommend buying from a place where they get your order wrong and then lie about it. Very disappointing

Naz at Leeds was always there with advice. We visited multiples times and he was there answering questions and we eventually decided on the Sienna in Pebble and finally went to him for the sale

Great service. Jackie was extremely helpful.

Absolutely shocking experience from start to finish. If I could give zero stars I would

Our sofa was delivered damaged and defective on 2nd May and the issues were reported immediately the very same day. Despite raising the faults straight away and providing all requested photographs multiple times, we have spent almost a month chasing NCF Living for a resolution while being left with a sofa that we cannot properly use.

The sofa arrived with bent connecting brackets/clips, a missing lead, and even a smashed drinks holder. The condition the sofa arrived in was completely unacceptable, especially considering the amount paid. The missing lead and damaged brackets meant the sofa could not even be assembled and used properly from delivery.

Despite repeatedly supplying evidence, we were constantly asked to resend photos and information that had already been provided, causing unnecessary delays and frustration throughout the entire process.

To make matters worse, after weeks of chasing, an engineer appointment was finally arranged. I took a full day off work to be home for the inspection, only for nobody to arrive. When I contacted the inspection company directly, I was told the engineer had been sent to the wrong address and would not be returning that day. No apology, no solution, nothing.

The level of incompetence, poor communication and complete lack of accountability has honestly been unbelievable. We also paid extra for an extended warranty, which now feels completely pointless given how badly this situation has been handled.

At this stage I no longer even want the sofa repaired because I have absolutely no confidence in either the quality of the product or the customer service provided by NCF Living.

This has been one of the worst customer service experiences I have ever dealt with. I have now escalated the matter further and raised a formal complaint with the ombudsman.

Avoid this company unless you want to spend weeks chasing basic customer service while stuck with faulty furniture.

Simple process replacing our old sofa, Michael was great. Would happily return