N&C Tiles and Bathrooms Reviews 

607
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often finding exactly what they need. Many people also highlight the prompt and secure delivery service, with items arriving well-packaged. The staff receives frequent commendation for being helpful, knowledgeable, and friendly, providing excellent advice and support. However, some customers noted issues with orders, including incorrect or incomplete items, and inconsistent delivery communication, leading to delays or unexpected arrivals. A few reviewers also reported receiving products damaged upon arrival, such as chipped or broken tiles, which caused dissatisfaction.

What people talk about most

Product

Clients share positive opinions on product quality and selection, with many reviewers finding exactly what... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast delivery, good packaging,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service, often highlighting knowledgeable and helpful staff who went... See more

Order

Users describe ambiguous interactions with order processes, with some customers praising the ease of online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just moved into the area and Jordan in the Swansea store was brilliant. Extremely friendly man, super customer care, sourced all our needs. Gave us very sound advice. Altogether a great shopping ex... See more

Rated 5 out of 5 stars

Found exactly what I needed after long search. Tiles were to replace damaged ones when other work being completed. Colour was a great match,also I only needed a very small amount which was not a... See more

Rated 5 out of 5 stars

Anj gave an excellent customer service, giving lots of help and insight on the best tiling options to fit my needs. She spent lots of time running through the different styles and even offered tea a... See more

Rated 5 out of 5 stars

The staff members were all very helpful and able to help me choose items that I liked. The Store Manager knew all the goods available, and so could make recommendations that matched, making the stor... See more



Company details

  1. #21 of 27 best companies in Tile Shop
  2. #77 of 113 best companies in Bathroom Supply Shop
  3. #43 of 53 best companies in Construction company
  4. #81 of 124 best companies in DIY Store
  5. #177 of 242 best companies in Home improvement shop

Written by the company

N&C Tiles and Bathrooms are an award winning retailer offering a wide range of wall tiles, floor tiles and bathroom products to the trade and public. Shop in one of nationwide tile and bathroom showrooms or visit us online.

We offer inspirational, quality products at competitive prices

Written by the company

We're so confident in the quality of our products, we offer exceptional warranties across our thousands of products! As a multi-award winning tile and bathroom retailer, we have been recognised for our friendly service, expertise and our beautiful, inspirational showroom displays

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

607 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(607)

267 reviews in the last 12 months

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Rated 3 out of 5 stars

The products are excellent quality - the rest is sub par

The products are excellent quality, the customer service is inefficient
Most time in shops they don’t know if they have stock or not, they have to go and check
Their computer system doesn’t quite seem to know what is where
The deliveries give 3-5 days , but nearer the time you can’t check for any more time/day precision
And they will deliver every single order on one palet , even if it’s just two boxes of tiles
The wastage is huge and that makes one understand the expensive delivery fees

So you can go in shop because it takes ages to find out if things are there or not

Or you pay minimum 55 quid to get a box or two of tiles delivered in a big palet

They really need better systems / processes

11 March 2026
Rated 5 out of 5 stars

Symphony crackle tiles.

Ordered Symphony crackle gloss tiles online. 87 tiles in total. Mix of Honey and Mustard colours, to tile around a fireplace. They arrived within a few days, well packaged, zero breakages. Great.

5 March 2026
Rated 2 out of 5 stars

order not arriving

Its been 12 days since we placed our order and still no delivery

2 March 2026
N&C Tiles and Bathrooms logo

Reply from N&C Tiles and Bathrooms

Dear Miss Players-Cole

Thank you for sharing your feedback. We apologise for the delay in your order arriving.

I’ve looked into your order history to see where we tripped up. Your order from February 28th was processed as soon as we opened on March 2nd. Unfortunately, a manual entry error occurred on our end: the instruction should have been for delivery by the 9th, but it was keyed in for the 9th.

While we dispatched the goods on the 6th to meet that window, the carrier unfortunately experienced a delay on Monday. We can see that the package was finally delivered today, March 10th, at 12:56 PM.

From this error, we will review our internal booking process to prevent it from happening again. Again, we apologise for the delay in your order arriving.

Regards
John Swain - Web Ops Manager

Rated 3 out of 5 stars

Little Green Paint: Great > Communication: Poor

Great Little Green Paint offered and delivered for a very good price.
But following payment acknowledgement - I had no delivery info and had to chase a week later.
Delivered direct from Little Green which is fine, but communication should have been provided nevertheless - not used as an excuse...

2 March 2026
Rated 5 out of 5 stars

The service in the swansea branch was…

The service in the swansea branch was excellent, I'm currently renovating a property which is very stressful, but Alex, Nathan, Cai and Jordan made the experience easy, painless and straight forward. I'll be recommending them to everyone.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Delivery not made

Delivery not made, when requested where delivery was told not in stock, so requested a refund and no response.

16 February 2026
N&C Tiles and Bathrooms logo

Reply from N&C Tiles and Bathrooms

Dear Mrs. Breedon,

Thank you for sharing your feedback. I am truly sorry that your recent experience with N&C fell short of the high standards we strive to maintain.

We have recently faced significant supply issues with Graham & Brown paints. Unfortunately, a lack of stock at the manufacturer level—combined with delayed communication from their side—meant we couldn't provide you with the timely updates you deserved. To prevent this from affecting more customers, we have made the decision to remove all Graham & Brown paints from our website until we are confident in their supply chain.

Regarding your refund: I can confirm this has now been processed. Our internal policy requires confirmation of a cancellation from the supplier before we can release funds, and I apologise that the delay from G&B extended this wait time for you.
We value your business and hope to have the chance to provide you with a much smoother experience in the future.

Best regards,
John Swain Web Ops Manager

Rated 2 out of 5 stars

Bad returns policy

The tiles themselves are lovely. However the customer service and returns policy are dreadful. If you want to return something you are abandoned to your own devices, having to find a courier and discovering they all charge more than what we’d paid for the tiles themselves. Also the couriers who delivered both times were uncourteous and expected us to carry the tiles in from the street. This company needs to get their act together. There are plenty out there who are doing a much better job.

12 February 2026

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