Neat Team has been excellent, they replied to questions very quickly with friendly professionalism. Order and delivery within 48 hours. Their products are natural, I feel relaxed giving them to my te... See more
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I ordered with neat-nutrition back in October and unwittingly signed up for a subscription. When payment was taken in November, I sent a message to request the subscription is cancelled and a refund.... See more
Company replied
Probably our favourite powdered protein product. Love the no-nonsense ingredients and it is the best tasting as a result. We have used both the whey and plant-based versions in various flavours; in... See more
Company replied
The only protein I've ever used that doesn't have a synthetic taste and I've tried a lot! Just genuinely really tasty even when mixed with water (with other brands I usually have to use nut milks). Wo... See more
Company details
Information provided by various external sources
Delicious protein shakes, delivered.
Contact info
Office 7, 35-37 Ludgate Hill, EC4M 7JN, London, United Kingdom
- support@neat-nutrition.com
- neat-nutrition.com
Well packaged
Well packaged looks great but the taste of chocolate and vanilla is awful with milk or water struggling to Finnish rest off but the saying says eating healthy wont taste good lol
11 June 2019
Unprompted review
Reply from Neat Nutrition
Thanks so much for the comments, Pamela. We're glad you like the packaging and appreciate your feedback on taste. Try using your remaining protein powder in smoothies with milk or alt-milks and fruits and veggies - we have lots of recipes on our website!
Awful taste and really poor customer…
Awful taste and really poor customer service - this company gives e-commerce business a bad name. I signed up for the trial and was not sent a pre-warn email before my money was taken for my second order. This is extremely sneaky. They tried to take payment on a Saturday which was declined as I didn't have the funds in my account. I sent an email the same day requesting this order was cancelled, then again on the Sunday and Monday. On the bank holiday Monday they sent an email to say it was dispatched! I have received an email explaining that they don't monitor their emails over the weekend and I should have cancelled my account beforehand. PLEASE BE AWARE THAT IF YOU TRY TO CONTACT THEM OVER THE WEEKEND YOU WILL GET NO RESPONSE AND THEY WILL STILL SEND YOUR ORDER OUT. On top of that, they expect you to send back the product at your own expense and are also unable to take any liability for lost returns during transit so recommended I pay for a signed for service! I am so disappointed. Avoid. I work for a startup subscription company and understand how these things work. This is not how you should treat customers.
29 May 2019
Unprompted review
Reply from Neat Nutrition
Jen, thank you for your comments and feedback. We appreciate the opportunity to refine our service for customers and can understand your frustrations. We try to give clear information across our website and buying journey about our ongoing subscriptions and include ongoing charge information and next despatch dates in our buying journey, checkout and our Starter Box confirmation emails. Based on your feedback, we’re going to look at how else we can communicate this information outside of customer portals also.
As with a lot of companies, our despatch centre is separate to our support centre. Our despatch operate 7 days a week to ensure orders are received by customers as quickly as possible. Our support hours are Monday – Friday but we understand why this can be frustrating if you’re waiting for a response over the weekend and we’re investigating ways we can offer real-time answers to those pressing questions.
All feedback is passed along to the entire Neat team and we endeavour to constantly evolve our service and improve on how we deliver to you.
Can’t fault the service at all but product tasted horrible
Can’t fault the service at all, I didn’t have any problems there. But sadly, I didn’t like the taste of the vegan protein vanilla. It just tasted like artificial sweeteners. I couldn’t drink it. Had to cancel my subscription.
Sorry Neat.
1 February 2019
Unprompted review
Love the vegan protein!
Love the vegan protein!! The free samples were also amazing
29 March 2018
Unprompted review
Really like the vegan protein (hemp and …
Really like the vegan protein (hemp and pea). Tastes great in vanilla!
4 April 2017
Unprompted review
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