Fair enough for Nebulus to give a reminder ahead to the customer during busy time that delivery service will takes extra time. From 7 items i ordered, i love 5 of them, for their quality. While the... See more
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See what reviewers are saying
Fantastic product and service. I didn't know them before I got an advert on facebook. I fell in love with the products which are of an excellent quality. Their service and after sales reaction is ex... See more
I ordered different items and I loved all of them didn’t even had to send anything back because the sizes are like described. There was only 1 point I got 1 item in the wrong size but I sended a e... See more
To be honest i ordered a hoodie but i had doubts regarding quality,from ordering until received took 10 days (but i was x-mas period). My next order will be a jacket hope i will not be disappointed. O... See more
Company details
Written by the company
Ski fashion and sportswear ✪ by Nebulus you will discover exclusively in the brand store - you will find Nebulus ski fashion exclusively in our store ✔
Contact info
Mettener Straße 21, 94469, Deggendorf, Germany
- nebulus.biz
Breach of guidelines
Absolutely dreadful they said my parcel…
Absolutely dreadful they said my parcel had been delivered and signed for by Wilson......that is not my name. Kept sending me the same e mail over and over with DHL tracking.....asked for refund didnt get one.....customer service worse than dreadful. Items over priced for quality even with massive discounts they claim to offer. Avoid at ALL costs
Took 28 days to deliver wrong item
Took 28 days to deliver the item, which turned out to be completely the wrong one. They then insisted they sent the correct item despite me sending them a photo of said item along with the order invoice. I don't know if these people are deliberately difficult or just incredibly stupid. It is amazing how bad customer service can be.
Congratulations, you're utterly incompetent.
Unable to get a refund!!
Do not use this company. You will not get your money back when requesting a refund. Utterly awful customer service when you want to return an item for a refund!!!
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