Nectar Sleep Reviews 14,992

Helpful data to give us an informed choice of mattress. Easy to order.
Quick delivery.

Only drawback was we expected old mattress to be taken away but this has to be arranged separately.

Great product at good price. The whole ordering, paying and delivery arrangement was straight forward as was arranging collection of the old mattress at the time of ordering. Delivery was well communicated and arrived on time. The product itself is first class, I've not slept so well for a long time.

We bought this mattress just under 5 years ago and it started out as a very comfortable mattress. It came with a lifetime warranty so you would think it would last for a while or so we hoped
We follow instructions and rotate it every few months but one side we noticed had been developing a big dip to the point that it rolled my husband out of bed and appeared to be collapsing on one side when sat or lying on it. I complained to Nectar who sent round an expert to assess it (twice actually as I stayed in between 08-1800 for him the first man and he never bothered to turn up or notify me that he wasn't coming!) and even before the second man had looked at or assessed the defective side of the bed he told me that it would be an invalid claim as there was discolouration to the mattress!!! It was normal yellowing of the top white fabric due to age, body sweat/oils etc (even though we keep a mattress protector on all the time.) So that was that only just 5 years old with a lifetime warranty and we have to fork out for a new mattress. Lifetime warranty doesn't make it worth paying the extra for a mattress you hope is going to last a little while and certainly should let you know in advance you are supposed to clean and scrub your mattress regularly to avoid any yellowing. He even said I should have put a waterproof protector on to stop the oils and sweat penetrating making me feel like I was dirty and unclean for letting it get yellow!! Perhaps Nectar should think about putting non yellowing fabrics on instead

WILL DEFINITELY NOT BE PURCHASING ANOTHER FROM THEM!!!!!!

Mattress is very comfortable. Would recommend

The whole process went exactly perfect and the mattress is the best I have slept on

I am happy with my mattress and sleep well

From the first contact through to sinking into my mattress of bliss. This company and the people who are employed there were, polite, professional, helpful and friendly. I had my matress inside a week from order to zzzzz. Can't recommend highly enough and that's before you look at quality, price and guarantee!!!!
Half the price of equivalent from well known Store but I wouldn't dream of naming them

My son came to stay overnight and had complained about my old mattress. When I asked him how he slept this time, he was very positive. I can’t ask for any more than that!

The mattress sinked in . Had inspection done, reported that I got back says that the dip was 1cm . And it’s within an acceptable range.
My husband and I are weighted 80kg and 56kg which in a very healthy range , the mattress is 30 months old . I do not expect that could happened to a such “young “ mattress .
Honestly this could happen to a 5 years old mattress but 30 months old?
I had mattress for more than 7 years and it has no this sink in issue .

The mattress is comfortable but it smells so bad and strong it's been causing me respiratory issues every day since starting using it - my whole flat smells of it. Airing it out everyday for more than a month hasn't made any difference, despite the great hassle. It's shocking to think about how many harsh chemicals you use to cause such a terrible smell for so long. I've had many mattresses before, including foam ones, and never experienced something this bad. I'm returning it for good. Very disappointed!

Loved the mattress. It’s been a month since I purchased and is very comfortable to sleep. Very happy that I purchased this one.

Great service and mattress definitely recommend

Easy to order, brilliant mattress, very comfortable

Fabulous mattress

Had our mattress nearly 5 years now.
It's been shocking the whole time. Had someone out to inspect it and they deemed the crater not big enough to replace.
Wake up with back ache constantly.
The memory foam shapes to your body but not in a supportive way. If you weigh more than 60kg stay well clear.
Can't wait to get rid.

I think on the whole Nectar staff were helpful especially when I could not tolerate sleeping on a complete memory foam mattress; they refunded the cost so that I was able to purchase another Hybrid mattress: Ufortunately, this Hybrid mattress is not made as well as the other one I purchased a year ago The material edging the mattress is not as well made and unlike the memory foam mattress, it does not have any handles so you can imagine how difficult it is to move it if you have joint issues, I am minded to try another company when purchasing the bed for the box room

Avoid - They Don’t Honour Their Own Warranty

I purchased a Nectar mattress for over £1000 based largely on their heavily advertised “Forever Warranty.” After just 24 months, the mattress developed significant sagging on both sides where my wife and I sleep, despite weekly rotation as recommended.

The Problem:
When I contacted Nectar about this clear defect under their warranty, they:
1. Deflected to the retailer - Despite advertising THEIR warranty, they claimed my “contract of sale is with the retailer” and sent me away
2. Arranged their own inspection - Then used their own inspector’s report to dismiss the claim as “within tolerance”
3. Offered a pointless second inspection - Instead of honouring their warranty, they offered another inspection that would likely reach the same conclusion

Why This Is Unacceptable:
• They heavily market their “Forever Warranty” as a reason to choose Nectar
• When a legitimate claim arises, they refuse to honour it
• They cannot advertise their own warranty then claim it’s the retailer’s responsibility
• A £1000+ mattress should not sag significantly after just 2 years

The Emails Speak for Themselves:
Their responses were corporate deflection at its worst - acknowledging the issue exists but hiding behind “tolerances” and pushing customers back to retailers. This is misleading advertising and poor customer service.

My Recommendation:
Don’t trust their warranty promises. If you’re considering Nectar based on their warranty, look elsewhere. When it comes time to claim, they’ll find every excuse not to honour it.

Current Status:
Left with a sagging mattress, out of pocket, and forced to look for a replacement from a company that actually honours their warranties.

I spent a lot of money on a premium Nectar mattress, trusting that it would give me quality sleep, help me feel relaxed, and wake up feeling refreshed and energised. Unfortunately, the experience has been the complete opposite.

I began waking up with shoulder, neck, and lower back pain, often finding myself stuck in a deep, uncomfortable dip in the mattress. I couldn’t understand what was happening and even started blaming myself for the pain.

It wasn’t until I saw a chiropractor that the issue with the mattress was brought to my attention. I am 5’2” and weigh 60kg, and despite this, the mattress failed to support my body properly.

Since then, I’ve replaced the Nectar mattress with one that was three times cheaper and it was the best decision I’ve ever made. My sleep has drastically improved, and I no longer wake up in pain and perform my best.
I strongly advise others to avoid this brand. My experience with Nectar has been disappointing, painful, and not at all worth the high price tag.👎

We have had the nectar bed for just three years and I am currently demolishing it due to multiple failings as a result of poor build quality.
The middle support legs aren’t fit for purpose, bad design and even worse build quality. The frame where the mattress sits came loose and needed supports fitting to it.
We have had problems with the bed over the past year and have been patching it up. It has now fallen apart, and is being demolished.
The mattress is ok, for now but based on this, I wouldn’t trust it.
Don’t buy one, not worth the money.

If you want support while you sleep then stay well clear of this product. It's way too soft and causes me to wake up feeling groggy tired and needing another sleep. I had such high expectations but unfortunately unfounded. I wouldn't ever recommend.