My order was supposed to arrive within the next day or two - 4 days later, still nothing so I contacted Needen. Apparently my package was sent out with the shipping address as my email address. Obvi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
My order was supposed to arrive within the next day or two - 4 days later, still nothing so I contacted Needen. Apparently my package was sent out with the shipping address as my email address. Obvi... See more
Company replied
Your website deserves to rank higher on google search. Our powerful SEO Backlinks service offers the best solution for boosting your website rankings, bringing in more traffic. With our high-qua... See more
Ross was so quick to get my issue resolved. I emailed in a panic as I own a business and needed to find my lost package. He right away got a new order ready and shipped within hours of us communicatin... See more
Company replied
Not pleased. Shopped with these guys in the past but then a random order popped up on my credit card, and a short I never ordered appeared in the mail. I have emailed Needen trying to figure out w... See more
2780-630 Boul. René-Lévesque O, H3B1S6, Montréal , Canada
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service is amazing and they solved my problems seamlessly and without hesitation.
Excellent service! Helped me with what I needed! So happy thank you :)
Adiel was great and helped me fix my problem immediately with kindness and promptness
Mig, you truly are the missing link to excellent customer service, thank you for making my return as easy as Ive ever seen !
The service was outstanding. I must say this. really good service. Alejandro helped me outstandingly.
Ross was excellent in helping me find the status of my order! He replied very quick and was extremely helpful!
Ross has been really helpful in helping me select the right product and right fabric. He has been a great assistance and is always replying to my emails in a timely fashion.
He is the reason I keep coming back
They cancelled items from my order last minute and just gave me a coupon to return the money but Ross helped me get a full refund.
My package came in completely destroyed but Ross reimbursed me for the shipping and contacted the shipping company for me. He said he could replace any items that were damaged which was great! He was very helpful and caring. Will be a returning customer for sure.
Adiel was best helpful when i needed assistance with a refund on an order. Everything went smooth and was very polite. Thanks so much!
Great service. I ordered quite a few shirts and one was on backorder. They provided options and a coupon for my inconvenience. Order arrived accurate and in only a few days. Thanks Adiel for great follow up and service!
I had a mistake with my order but once it was notified Ross was a great help at getting it all sorted out in efficient way and gave me all the information I needed for a return purchase.
Adiel was a big help I made quite a big order. This is my second time ordering I love there clothes great prices for great quality items I had two shirts missing from my order but I can see why the mistake was made was a large order a lot of same colour items just different sizes but I emailed and adiel got back to me right away and got it taken care of and already have my missing shirts send out. Thank you so much for the amazing customer service and looking forward to placing another order soon!
Very helpful! Fixed me up after a damaged item with a new one in such a timely fashion!
If you have any issues with anything in your order Ross is the guy to deal with. He is very pleasant and makes sure he does what he can to make you happy. Thank you Ross 😊
I was missing a shirt with my order but Adiel from Wordans was very quick and professional to respond. I was able to receive either a coupon or a refund which I was glad to get the coupon because the quality of the shirts are wonderful and I absolutely love how quick they are to process and ship my items every time.
My order was canceled which was really upsetting but Mig helped me to get a quick ETA and a refund which helped me a lot.
There was an issue trying to make an alteration to a recent order; Adeil went above and beyond to help get that issue resolved
A sweater that I needed was out of stock and when I emailed about it Adiel responded almost immediately and was so helpful. I will continue to shop here due To the great service!
A sweater that I needed was out of stock and when I emailed about it Adiel responded almost immediately and was so helpful. I have made two large purchases from here and have been so happy with the quality and the customer servive
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.