A+ for not having to step foot into the DMV. A+ for customer service, Esperanza, was on it every step of the way and VERY responsive. Fix a spelling error immediately! B- for the cost of service but I... See more
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Review summary
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Based on these reviews
The experience had pros and cons. The process was quick and easy to deal with. An outline of the exact fees would be helpful. June was quick to respond with email which I appreciate. It wasn't cheap b... See more
In my first instance involving another vehicle, I missed signing all the required signatures in the title. The representative assisted me and was extremely helpful in resolving the issue. I reciev... See more
Having just completed a title transfer on a different vehicle 6 months ago (before the process changed to utilize NeedTags) I was FLOORED how quickly this transfer was completed! The transfer complete... See more
Company details
Written by the company
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
Contact info
United States
- needtags.com
3.6
Average
270 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
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Excellent fast and efficient services…
Excellent fast and efficient services that beat dealing with the DMV and waiting in line!
27 November 2024
Unprompted review
It all worked as advertised.
19 September 2024
Unprompted review
Jane made my experience easy
Jane made my experience easy. Saved me 4 trips to the DMV. I would have gone crazy without her.
18 November 2024
Unprompted review
I changed a title
I changed a title, and needed a new front plate. Esperanza was very quick and efficient with her replies. Everything was completed within 2 days of my emailing back and forth to confirm I had all the necessary paperwork
15 November 2024
Unprompted review
Company is a total scam
Company is a total scam. I worked for DMV and we would get so many complaints. Their company comes up first once you engine search DMV renewal. I almost fell for it. Totally looks legit but notice their web page does not end with gov…. That’s how you know it’s not the actual DMV. Please don’t fall for this scam and pay extra money for a company who is totally ripping you off for unnecessary fees !
8 November 2024
Unprompted review
Reply from NeedTags
Thank you for your review Vivian. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Jane was very helpful
Jane was very helpful through the process. I was confused to some extent and she was patient and clear about what exactly to do. Thank you
14 November 2024
Unprompted review
COMPANY IS SCAM
COMPANY IS SCAM. DMV CONFIRMED THEY ARE NOT AFFILIATED. TAKE YOUR MONEY, NO STICKERS, AND 1800 NO ONE ANSWERS. WILL BE FILING A LAW SUIT. OWNER IS AN INDIAN SCAMMER OUT OF INDIA
1 July 2024
Unprompted review
Reply from NeedTags
Thank you for your review Marie. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” While we cannot share specific details in this public response, if you don't receive your order within 21 days and up to 45days, simply request a FREE replacement. We will gladly ask our shipping team to re-mail your order. As a NeedTags customer you are entitled to a free replacement whenever the USPS misdelivers your mail, your mail gets lost or stolen, or for any reason our first shipment does not reach you. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
More Than Unhappy
EVERYTHING ... Your phone rep was not that informative ... even short at times! I was not aware I was missing a form that was never mentioned ... so I filled that out and sent it to you ... after that then was told I had to have it smogged? Think you folks would have told me that was missing with the missing form?? Was not sure as to why I had to have it smogged either ... was smogged in May, when tags were renewed? Did not ask any more questions because I did not want to deal with ANY of you! Not to mention it was EXPENSIVE!!!
31 October 2024
Unprompted review
Reply from NeedTags
Thank you for your review Gerry. NeedTags strives to provide transparency throughout the customer journey. The cost of the actual transfer itself, i.e. DMV registration fees, are finalized/collected only after your paperwork is received by our office. These fees are disclosed and explained in detail prior to checkout, alongside a full explanation of the process. Title transfers can be tedious, and it's best to have a trusted DMV registration service provider on your side. While we cannot share specific details in this public response, we encourage the complainant to contact our customer support team for a welcomed opportunity to further discuss their concerns and appreciate them taking the time to voice this matter.
Easy of Process
5 November 2024
Unprompted review
This is a warning ⚠️ be very vary…
This is a warning ⚠️ be very vary careful with this site. They don't refund if you find out that they are not the real DMV site and you already paid. They are a 3rd party that will charge you huge fees with no warning. When the real DMV is free. And they will threaten to take you to court. So don't get trapped in these tactics. This is a nother form of Bait and switch.
7 November 2024
Unprompted review
Reply from NeedTags
Thank you for your review Bonnie. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. You may visit the DMV but keep in mind on average DMV wait times are usually 3 hours and typically DMV appointments are 1 month out. Please contact our customer care department if we can be of any further assistance.
Your company is is foul
Your company is is foul. I was led to think I was purchasing my new tags through the government DMV site and was swindled into using your service by your misleading advertisements and google search results. Enjoy your $50 for doing absolutely nothing.
4 November 2024
Unprompted review
Reply from NeedTags
Thank you for your review Matthew. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
The company is a scam
The company is a scam. They mislead and redirect people who search for DMV.CA.GOV to their similar looking website and charge them extra for a completely unnecessary "service charge". Upon requesting a cancellation minutes after, they make it impossible to get refunded for just the service charge and threaten you, the client with litigation if you decide to file a chargeback with your credit card provider.
4 November 2024
Unprompted review
Reply from NeedTags
Thank you for your review Andre. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Beware of NeedTags outrageous fees
Beware of NeedTags outrageous fees.
The NeedTags front webpage is made and designed to impersonate as is the official DMV site so the users get through the process without paying too much attention to the excessive processing fees which are almost 40% extra cost of the registration. They charged $188 dlls of processing fees for the registration of two cars.
Also please note the orders cannot be canceled and customers service personnel are rude and entitle, they hang up the phone or transfer you to a null extension.
If the order is made through a cell phone the processing fees are even less noticeable.
This site is designed to fraud their customers with horrific fees based on the fact that all transactions are final.
What is the point to have a middleman that charges $188 dlls for two car registrations when you can go directly to the DMV and do it there…
This type of business should not a be legal, they are basically a scam to customers by impersonating as the official DMV web site.
NeedTags office is non existent on Google maps so you won’t be able to submit a review.
The official address is an old contract’s warehouse.
Check out the registered address:
NeedTags
7411 Laurel Canyon Blvd. Suite 5
North Hollywood, CA 91605
30 October 2024
Unprompted review
Reply from NeedTags
Thank you for your review Ruben. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Incredibly FAST service compared to the…
Incredibly FAST service compared to the Old days . Apparently, I forgot to send an image of my registration got a notice and a response that it’s been received and all complete the very next day —awesome. Thank you thank you
30 October 2024
Unprompted review
Easiest title transfer ever
It was a very simple, straightforward process and the communication when I forgot a document was without delay.
28 October 2024
Unprompted review
Waste of money
I used this service (by mistake) to transfer a title, thinking I was on the DMV site. I paid the required amount the system calculated which was $149. A week later, I noticed a new charge attempt (card locked) for “$30 DMV fee”. It was then I noticed I’d used this “Need Tags” and not DMV.
I immediately called to inquire about the $30 charge attempt as I have paid what I believed to be the total due of $149. A lady answered and her rude response to my question was, “What don’t you understand, it’s written when you checked out.” Needless to say, I was offended & became suspicious. I asked to be forgiven for missing the information, however, I still Need to know, “What’s the extra charge attempt for?” She goes on to explain that the $149 I had paid was for their “expedited” service and the $30 charge is the DMV fee. Bursting out laughing has never been more appropriate! So I paid it, Had no choice. Wasn’t gonna deal with a rude company like this & get caught up in a refund battle. I needed my new title. It arrived reasonably timely.
The following week, I transferred a separate title but only this time I used the actual DMV.CA.GOV site and the virtual process was smooth, they communicated by email every status change, and the best part is, I only paid a $30 DMV fee and it arrived in the same timeframe as Needtags, maybe sooner, for $150 less! What a waste of my money! And what a dumb mistake I made. I still don’t know why they exist! Maybe for the rich? 🤷🏻♀️
31 August 2024
Unprompted review
Reply from NeedTags
Thank you for your review Ronnie. NeedTags strives to provide transparency throughout the customer journey. With regards to Title Transfer services, it is true that NeedTags charges service fees for expedited DMV title transfers with concierge level first class support. The cost of the actual transfer itself, i.e. DMV registration fees, are finalized/collected only after your paperwork is received by our office. These fees are disclosed and explained in detail prior to checkout, along side a full explanation of the process. Title transfers can be tedious, and it's best to have a trusted DMV registration service provider on your side. You may also process your Title Transfer with the DMV, but allow 30 days from the day the DMV receives your documents to process your title transfer. Feel free to contact our customer care department if we may be of any further assistance.
CRIMINAL SHOULD BE IN JAIL- SCAM
724490Took $ 1311.29 out of my bank account and did absolutley nothing to help me calls go to voicemails emails go unanswered i actually had to do all the work while they have kept my money $1311.29 now they have my money and i have to pay the dmv additional Approx $1200 . They have actually made my situation worse, can you believe it I paid them to make the situation worse - criminal gake reviews and fake people- they are actually worse then the DMV - TRUST ME DONT DO IT TRUST ME
23 October 2024
Unprompted review
Reply from NeedTags
Thank you for your review Will. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. Certain transactions may require additional information to be provided by the customer which may not be known at the time of order. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Please do not use this company
Please do not use this company
They just take your money ! And can’t get a refund no matter what
They charge a ridiculous fee for soemthing you can do yourself at the dmv actual website
Also they charge you another $25 for paying with your card
10 October 2024
Unprompted review
Reply from NeedTags
Thank you for your review Hector. Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
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