While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, stylish design, and comfortable feel, with many highlighting items like t-shirts, jackets, and sweaters as particularly well-made and versatile. The staff also receives frequent commendation for being warm, friendly, knowledgeable, and genuinely helpful, contributing to a positive shopping experience. People appreciate the company's ethos and the attention to detail, including aspects like rustic packaging and scented wrapping. Many consumers express strong satisfaction with the overall service, noting it as excellent and second to none.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers consistently praise the... See more

Quality

Customers consistently note positive experiences with quality. Reviewers praise the exceptional quality of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being warm,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent genuinely personal service as soon as you walk in the door. Small company with a committed team and cause and most importantly the products are stylish and good quality. Support companies li... See more

Rated 5 out of 5 stars

Recently found this company and am excited to see how successful they can be. There are not enough UK companies out there selling ‘conscious clothing’ - so well done and keep going Neem!

Rated 5 out of 5 stars

It dawned on me the other day. Without realising it I have stopped wearing any of my other 100% cotton t-shirts and I am only wearing my Neem ZQ merino wool super 120S t-shirts. I had assumed that the... See more

Rated 5 out of 5 stars

I needed to change a size on the jacket i bought and wanted to so in store. I have made a couple of visits now and was so impressed by how warm and friendly the team was. They made the shopping a real... See more


Company details

  1. #73 of 242 best companies in Men's clothes shop
  2. #3 of 5 best companies in Clothes market
  3. #154 of 620 best companies in Clothing Shop
  4. #31 of 74 best companies in Clothing supplier
  5. #2 of 6 best companies in Haute couture fashion house
  6. #2 of 3 best companies in Western Clothing Shop

Written by the company

We sell stylish menswear made from recycled materials and make clothing waste good again. We focus on menswear tailoring that is soft, comfortable using recycled yarns that biodegrade. Our men's shirt use 93% less water and emits 40% less green house GHG emissions than a standard shirt. This is a new way for menswear. We believe in modern sustainable style. We design and make stunning menswear from recycled materials. An end-to-end production system that’s 100% carbon neutral. Obsessively sustainable. Forever stylish. Neem London. Sustainable style for modern life. We’re designing with our future in mind, and the knowledge that our choices can lead to a positive outcome. By providing positive calls to action and encouraging our customers to consume responsibly, I want to create a welcoming environment where sustainability and education is our priority. Buy something that emits less CO2e, look great and still enjoy a cheeky weekend away. We’re talking about being well put together. When clothes fit, when they’re tailored and complement your body, made from fabric which feels good against the skin and hangs well. If you are smartly dressed in this way, you are never over dressed and rarely under dressed, but cut a figure of confidence, assurance, and style. Dress smartly so when you run into an old teacher from school, the one that got away, or a parent from the school-run, you will always feel like they have seen your best self. When you dress smartly in Neem clothes, you never sacrifice comfort either.


Contact info

4.8

Excellent

TrustScore 5 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very intriguing 'window' and tellers who know what they are selling …

First a very intriguing 'window' unassuming and interesting! The team inside was courteous, friendly good sense of humour and especially for me very important not pushy! Besides well prepared and able to present the products, the story behind it. Will visi again indeed!

12 April 2024
NEEM LONDON logo

Reply from NEEM LONDON

Thanks so much, we work super hard on our windows and believe in old style customer service. Thanks for supporting us.

Rated 5 out of 5 stars

Exceptional product, brand and service

From the moment I walked into the shop on Lamb’s Conduit, I could not have been made to feel more welcome and at home by Cristina who took great care to take me through the features and provenance of each of their beautiful products and the company ethos with passion and clarity.

The ethos and approach of this relatively small and new brand is one that companies of all sizes, ages and industries would do well to look at, mirror and learn from!

After trying on a few of their items, all fitting perfectly, my mind was blown by the fit, look and feel of the comfort shirt. I have worn shirts professionally every day for many years and have never felt anything like this. I didn’t want to take it off! So I didn’t - I kept it on, paid for it and walked out the shop with it still on! I love it so much I bought a second one the following week… Neem and its exceptional team has a fan for life!

5 April 2024
Unprompted review
NEEM LONDON logo

Reply from NEEM LONDON

Thanks so much, really appreciated - a true Neemsayer.

Rated 5 out of 5 stars

My husband happened upon Neem whilst…

My husband happened upon Neem whilst strolling between shows around Piccadilly..(hes a bass player) and just loved the whole style and ethos of the company…he’s looking forward to coming in and spending his birthday voucher!

27 March 2024
NEEM LONDON logo

Reply from NEEM LONDON

We're now in Lambs Conduit Street, look forward to seeing you there. Thanks for being a Neemsayer.

Rated 3 out of 5 stars

Since you have asked for another review: My shirt has not yet been delivered so I cannot comment

Nick: Many thanks for investigating and letting me know. It can't be easy handling orders in the midst of a store move. I can understand the difficulties. You are right in that my order was changed but that was because I was told, when I enquired, that my original order was out of stock. I have received notice now on delivery due tomorrow so all should be well. Thanks again. Oliver

16 March 2024
NEEM LONDON logo

Reply from NEEM LONDON

Oliver. I'm truly sorry about this. We've been moving store. and things have not been easy. It seems the order was swapped from a navy flannel to navy and grey check, it seems it was placed on order for later then swapped. We have this - shall we dispatch https://neemlondon.com/products/flannel-navy-grey-check-double-pocket-shirt

Sorry again

Nick

Rated 5 out of 5 stars

Great communication

Great communication, great product

22 February 2024
NEEM LONDON logo

Reply from NEEM LONDON

Super thanks Miles. Hope the product is going well and thanks for being a Neemsayer

Rated 5 out of 5 stars

Fabulous clothes that have real…

Fabulous clothes that have real distinction and superb quality, charming attentive personalised service and a mission that we all need to be onboard with. Wow. I'm in.

26 February 2024
NEEM LONDON logo

Reply from NEEM LONDON

Thanks Marc - hope to see you soon. We're always here to support and help.

Rated 5 out of 5 stars

Great products

Great products, superior customer service

16 February 2024
NEEM LONDON logo

Reply from NEEM LONDON

Thanks Barry - really appreciated. Keep flying the Neem flag and being a Neemsayer

Rated 5 out of 5 stars

Outstanding product

Great product, fast delivery, nice people

11 December 2023
NEEM LONDON logo

Reply from NEEM LONDON

Thanks Torsten for being a Neemsayer, we're always here for any advice or support.

Rated 5 out of 5 stars

Great shirt

Great shirt. Great service.🐢

13 December 2023
NEEM LONDON logo

Reply from NEEM LONDON

Thanks so much, a true Neemsayer. Yes we are slow fashion

Rated 2 out of 5 stars

Sizing is tricky

Sizing is tricky - whilst the body length and chest was ok (even if a little long and relaxed) the sleeves were super tight. exchange makes no sense given the proportions and unfortunately the return process has left a somewhat sour aftertaste with delayed or no response. Whilst I support the vision of Neem the execution and support could be much better

11 December 2023
NEEM LONDON logo

Reply from NEEM LONDON

Nathan, sorry about the sizing trickiness - our ZQ Ts are normally very reliable in return rate terms and when people try them on in store they are mostly very happy. We tried to offer personal service on the sizing, I guess we just advised poorly. Carbon Costly UPS on the way to you for return post xmas On another note thanks for the feedback and our overshirts are extremely consistent in sizing. Best Team Neem

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look