Tele moderne Reviews 1,333

WORST COMPANY EVER!!!!!
TOOK MY MONEY
SENT ME A PIECE OF CRAP PAINTING THE QUALITY WAS DISGSUTING WOULDNT HAVE PAID £5 FOR IT!

wont issue refund
can't send it back to Italy because too expensive
they wont collect it
they forced me to pay the difference for a second painting but never shipped it and refused to ship it and also refusing me a refund. FRAUDSTERS!!!!!! BEWARE OF THEM

Beautiful. Very nice picture.

DON’T BUY FROM NEIBAC! I wish I could give 0 stars! First of all we get an import bill of £70 which the website didn’t tell us about. Then the painting arrived looking nothing like the website. It was not 3D but a flimsy piece of see through paper. I contacted them the day it was delivered and they refused the return. I’m now stuck with a terrible picture and I’ve lost £400!

Lovely company to deal with. We went for the over painting on the canvas, so took 3 weeks (which we were informed) and was updated several times.
The artwork on arrival was beautiful and exceeded our expectations.

Horrible experience with them avoid at all costs!

We purchased 4 items and got them 3 months later without any explination for the delay.
Then 2 of the items were delivered without frames so we paid for the shippment back so that they can add them. We did not receive them back and they are are refusing any refund. We exchanged 10 mails + and it seems like it is just random guy in his basement running them.

We made the order on Sunday and received it 4 days later in Spain! Excellent shipment and quality of the goods. Looks fancy and stylish in our home. Great experience!

Neibac have an incredible range of material and options. The whole purchase process, follow up and tracking ran smoothly. Delighted with my purchase and look forward to completing my new "home" in Bremen with a few more pieces.

Looks cheap - picture gives impression it is textured but it’s a large flat print for £400. Plus then £90 of import taxes no one makes clear. Avoid

Yeah, as so many have said about the custom charges, I was also surprised by this. These are not altogether clear on the website and should be printed in BOLD on the payment page!
However, I am very pleased with my canvases, they look amazing on my stairwell wall.

If I were able to give no stars, I would. I ordered a small print for a client, who upon seeing a photograph of the print, decided not to purchase it. I reached out a day later to the company, via email. I was given several options; change the size, change the print over the course of 4 days.
When I emailed again, to cancel the order, I was told it is “already in production!”
Why was I offered other options if it was already in production?

Nothing was “in production!” They used delay tactics & deflection, to NOT reimburse the small $200 purchase.

I am a designer and am well connected across the U.S. with other designers. I will make it very clear to all of them, as well as anyone that I work with, that this is not a company to work with.

I received the painting/print 6 weeks after buying it. The quality was not satisfactory, therefore I emailed the company right away that I would like to return it. According to their legal terms, one can return the product within 14 business days. However, the company refused to tell me the shipping address and thus to take the product back. I had multiple email conversations with the custom’s service throughout six weeks - all without success of returning the painting.

After posting my review here, the company asked me to delete the review and offered to take the painting back - however, not covering the shipping costs. The shipping costs to Italy for such a large painting will exceed 50% of the overall product price. For that reason, I give up trying to return the painting and accept this as an expensive lessons-learned.

I recommend to not order anything at Neibac if you are not willing to potentially lose your money.

I ordered twice with this company and it was nothing but hell. They use cheap no name shipping companies and they don't coordinate shipping with you at all. Both times I ordered my paintings were returned 2 times....each order. And when you are lucky enough that they do get delivered they are completely beat up. They use cheap cardboard and my second order was all damaged. I told them to give me credit back and I'll repair the frame. They said no they want me to return it. Here I am 3 months after my order and they still can't find a cheap company to pick it up. They don't use DHL or a normal company. I ask for updates and its the same thing....we will get back to you or we are trying to find a shipping company. DO NOT ORDER THIS CHEAP CRAP! They are a horrible company. To me it feels like a cheap drop shipping company. They are praying the paintings arrive ok using the cheapest shipping possible. I literally had foot prints all over my order. The shipping company doesn't care and the boxes looks like they have been through a shredder. The price and size of the art is tempting but I would never order from them again.

I’m absolutely delighted with my experience at NEIBAC! The service was outstanding—friendly, professional, and attentive from start to finish. The artwork I purchased exceeded my expectations; it’s truly stunning and beautifully crafted. I couldn’t be happier with my purchase and highly recommend NEIBAC for exceptional art and customer care.

Great quality and delivered in a timely manner

Excellent customer service and amazing products

Great quality products that came with flexible problem solving in my case. Cons: relatively slow communication on Whatsup, quite long (3-week) supply lead time that is probably their chief improvable when fast service in our time is a must. (Probable cause: just-in-time production, no inventory. Some slack can be given here to a young business.)

I ordered two different posters in May, which showed up around 2 weeks later (website states delivery is 3-4 days). When the package arrives, I have received two identical posters and thereby missing one of the correct posters.

I get in contact with the customer service right away, and they are telling me that a courier will pick up the "wrong poster". It happens to me three times that the courier is not showing up on the agreed pick-up date communicated by Neibac.

Continuously, I want them to send the “missing” poster. However, they are deliberately ignoring my questions, which result in a more than hundred e-mails long conversation where I ask about when I could expect to receive the missing poster? This conversation is not progressing for months, and I’m experiencing the most incompetent customer service ever.

I slowly start to realize that this company might be fraudsters, and I will most likely never receive the poster. Therefore, I ask them to give me a full a refund for the poster. They are clearly refusing this and keeps coming with different excuses. However, after this request, they are trying to send the poster to me. They try to ship 3-4 times before it arrives to me.

Now around 5 months later I have finally received the missing poster. The frames are of super poor quality, and the print is literally another colour than on their website. So, you should only buy from this company if you are not busy (it will take them months to ship a small poster), want to pay overprice for low-quality product and horrible customer service.