Nelnet Reviews 

I overpaid on my student loans when I paid them off. Im still waiting on a $700+ refund a 3 and a half weeks later with no answer to when I'll receive the money back.

I am nearly 70 years old and they destroyed my credit in one day because I kept getting thank you for making payment notices...but their 20th century platform does not notify you if an acct number is one number off...for 4 months I thought I was making payments...they have ability to say thank you for payment by email but no ability to detect and inform you of an incorrect acct number...so in one night thanks to nelnet my credit dropped almost 200 points because they dont tell you to correct acct error This seems very substandard for a federal student loan servicer and no private credit card company would be allowed to operate like this!

This company lobbied for the current administration so they could dismantle the department of education and stop loan forgiveness despite thousands of defrauded students being mislead by their institutions. Nelnet and the people that work there are villainous soulless people that support this billionaire run government solely to make themselves richer. They refused to acknowledge my legal right of disputing my private loans despite court ordered rulings that my federal loans had been discharged. Criminal misconduct and don't think it's anything else. I just paid off my loans after second thoughts of a debt protest due to my credit being effected. I won't ever have to deal with the scum that run this place again.

Nelnet charged me twice for a single monthly payment.

When I called, the representative tried to BLAME ME for their duplicate charge.

Then they made up that I have a "past due" amount when I disputed one of the charges.

Why is Nelnet even allowed to handle student loans in the first place?

This is a predatory company that does not contact the lender.My kid took a loan from Department of education that got transferred to Nelnet, This people bashed my credit to the tank without contacting me .Their agents are terrible, they have no clues on how to help customers .That was the worst experience with a loan company.I also think they are trying to double dip because I paid them the whole amount for the undergraduate part and they did not let EDfinancial know that they have pocketed the undergraduate part of the loan.

If I could rate zero stars I would. The absolute worst when it comes to notifications on payments. I recently found out that they hit my credit through my experian notifications, but not a peep from them. I was past due but was never notified despite them saying they sent emails calls and letters.. well guess what never got them they were all sent to spam. Also never once received a letter to my house about the past due. I am fuming with rage over how horrible this loan company is. Good luck to anyone that gets their loans transferred to them unwillingly. 20 years of perfect credit in the trash due to these monsters. Seems like I’m not the only who has been screwed over by this company..

Absolutely awful. My student loans got transferred to them against my will. They have you sign up for auto payments and they just don’t… work. Then you get late fees and more interest because your payment didn’t work. A hassle to get in touch with someone, then once you do they don’t know anything. I don’t even leave reviews often but this company is a legal scam. If you can stay far away.

Fcuk nelnet. I've already paid my principle many times over and the interest keeps skyrocketing.

My loans got switched from Great Lakes to them and I had some issues in the beginning. It took them forever to respond but they were resolved eventually. Payment process is pretty easy at least. Their customer service is pretty bad overall.

Use College Ave Loan instead of this horrendous Nelnet bank. They really suck. The loan process is cumbersome and the rates are not that competitive. They did a hard pull on my credit (parent cosigner) and then asking for all source of supporting documentations in piecemeal fashion. When we submitted the identified documents, they asked for more without extending any time for response (3 separate requests). After a month from the date of the pulled credit report, they terminated our application because we failed to "timely" provide materials according to their piecemeal requests. They told us we could re-apply and they will do another hard pull for credit report. No Thank you!!!
They do not consider “combined income” because only one member of the adult household applied as a cosigner. However, they are okayed with combined rental income which has both parent’s names on them. How illogical! This is how the underwriting people can jack up the interest rates. Very frustrating dealing with the customer representatives because they cannot do anything for you other than repeating what they see on your account. The reason why we applied to Nelnet because we had Discover Loan with competitive rate and they transferred the service to Nelnet. Do not waste your time if you already secured a loan.

I give Nelnet 0 stars. I payed off my loan through their website during covid. When repayment started, I was emailed that my payments would start again and for more than before. THIS IS THE WORST COMPANY AND WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. Do not service your loans through Nelnet. IF you can move them, move them. They steal money and then tell you "they have no idea where it went, even though records are sent of it being taken out of your bank account". Supervisors are unbelievably rude, and they always say "we made a note, we will call you back and they NEVER CALL BACK". This is the most horrible company and business the government has ever put out there. I will advise as many people as I possibly can to move their loans to another servicer. If you don't want your money stolen, then move your loans to another reliable company

I made an overpayment when paying my last payment. Eight weeks later I am still waiting on my refund. Depending on who I talk with; it was sent out three weeks ago, but I think I got scammed unless they sent it via China. They took my money electronically, so I am not sure why I had to be reimbursed via a check. Be careful!!!

Couldn't be a worse company to deal with. They're impossible to communicate with, especially if you don't live in the US. It's frustrating and I'm getting secondhand embarrassment trying to deal with them. The most fun part is trying to do a loan consolidation. I don't think I could have made it easier for them to see where my proof of income/pay frequency information and somehow they still can't seem to figure it out! If I have any issues with paying student loans, it will be because of their incompetence.

The website is terrible. I keep getting emails asking me to update my information. The only missing info is .. my email address. Maybe the email you're sending this to is my email, Nelnet? What's worse, the update page is dead, no links of data fields work at all. So, now I can't submit payment.

Absolutely awful people and customer service if they do pick up they’ll waste your time and energy and ruin your day

Made my payments on time (have proof) they still show me past due for over 1.5 months. I have called several times. First time, they said they would fix the problem. Second time, the customer service person said they are still working on it. Third time, my next payment was due and I made it on time, but a week and half later, they are still showing me past due. Even though, my payment history on the account show payments were made on time. On this 3rd call, they tried to tell me I did not make a payment for Feb and March. Nelnet put me on deferment and was not required to make a payment until my loan repayments application was fixed. Once payment resumed, I began paying on time the amount they required. They are horrible when it comes to correcting their account errors.

was notified that my account was in administrative forbearance until november 2024 so i took the time to adjust and pay off other debt i have. turns out that notification was false and my account was never in forbearance so now i have late fees to pay now too. thanks a lot for deliberate miscommunication and making it clear that we shouldnt trust your service. thanks for deliberately sabotaging us into paying you more money. i have to be stuck with these scam artists for 20 years too. id give 0 stars if i can.

This company is a nightmare, site does not load and when it does, it doesn't recognize the user. Says they updated their site but their IT crew must have been a group of Alpacas. Customer Service is a joke and if you have the misfortune of actually getting a hold of anyone it becomes apparent that they were smart enough to NOT use Nelnet for any type of education. Better to default then go through this EVERY month.

Like many other students, I was "gifted" the misfortune of having to deal with the goblins of Nelnet for the next 15-20 years, no way out, until death do us part. I can only imagine how they are making money hand over fist, but still have the gall to offer a website more shaky than a house of cards in a wind tunnel. You had also better pray that you never need to correct or update them about something on your account, because you will spend hours and hours over the course of months needing to correct it, and jumping through hoops like a circus dog to appease their demands. I would rather have to stop-drop-and-roll on a pile of glass and shower off with lemon juice than call in to their customer service line, but since they have my banking details I have no choice but to give them a call every once and awhile. Of course they will have no problem taking whatever money they think is correct in the meantime. I don't expect them to improve their "customer experience" or their products anytime soon, because unfortunately for many there is no "other guy" and no way to "shop around" for student loans. Until they're out of my life forever, I will do everything in my power to give them as little additional money as possible and to pray every day that their databases of outstanding loans get wiped.

Good luck making a payment when the payment site is ALWAYS down. Going to pay more in late fees than my loan by the time t's over because every time I go to pay, it won't process, or says it does and then doesn't notify you when the payment isn't processed.