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Nelsons Reviews 488

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TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products and efficient service, highlighting the ease of ordering and the prompt, secure delivery of items. Many appreciate the quality of the products, noting their effectiveness and the careful packaging that ensures they arrive intact. However, some customers also noted issues with the delivery service, citing instances where parcels were left in insecure locations or experienced significant delays. A few people mentioned receiving products with shorter shelf lives than expected or encountering difficulties with international shipping and customs clearance.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery... See more

Product

Consumers generally express satisfaction with the products, often highlighting their effectiveness and... See more

Order

Reviewers mention positive feedback about order. Customers found the ordering process easy and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the great,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Based on these reviews

Rated 5 out of 5 stars

I had an issue which they resolved quicky. The products are excellent. I genuinely feel like they balance my moods. I get a prescription from a kinesiologist to ensure I'm taking the right drops in th... See more

Company replied

Rated 5 out of 5 stars

Very fast delivery and everything arrived in good order for the Bach Flower Remedies. I couldn't find the homeopathic section, however. Do you still sell these remedies?

Company replied

Rated 5 out of 5 stars

Excellent customer service - very nice. Quick dispatch and shipping. A friend is bringing me the product so yet to comment on that but looks wonderful and looking forward to receiving! Thank you!

Rated 5 out of 5 stars

Ordered products Friday needed urgently for a friend in need is a friend indeed . Arrived early Saturday morning amazing huge blessings and gratitude 💓🙏💓

Company replied

Company details

About Nelsons

Written by the company

Over 165 Years of Trusted Care

At Nelsons, we’re proud of our 165-year heritage in natural healthcare — built on trust, quality, and care for the people we help. Founded in the UK in 1860 by a young pharmacist, Nelsons has always been dedicated to showing how natural remedies and therapies can support happy, healthy lives.

Today, we continue that legacy through our family of wellbeing brands — including RESCUE®, Bach™ Original Flower Remedies, Spatone®, Teetha®, and Arnicare® — each created to support modern-day wellness and natural health.

Nelsons is the home of Nelsons Pharmacy, where our commitment to trusted healthcare advice, quality pharmacy services, and customer care continues. Whether online at Nelsons.com or in person in London, we remain dedicated to inspiring generations to live healthier, happier lives.

Thank you for sharing your experiences — your feedback helps us continue our journey of care, quality, and wellbeing.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

488 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great products and delivery

The delivery and email notifications made me know my products are on the way.
Packaging for delicate products was intact.
And the products are just great!

16 June 2025
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Reply from Nelsons

Thank you very much for your positive feedback on our service. It is greatly appreciated.

Rated 5 out of 5 stars

The service was good and the remedies…

The service was good and the remedies were delivered on time. The lady on the phone listened to me well and was very helpful.

29 May 2025
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Reply from Nelsons

Thank you for your positive feedback. We are glad to know you were satisfied with our service and look forward to continuing to support your needs.

Rated 5 out of 5 stars

You have good products.

You have good products.
My order arrived next day to my Cambridge address

28 May 2025
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Reply from Nelsons

Thank you for your positive feedback. We are pleased to hear that you received you order next day.

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