Easy to order, great customer service. Problem with Royal Mail but wasn’t nothing to do with the shop. Will definitely be purchasing again.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery is always quick after ordering and free if you spend over certain reasonable amount. Product suits my needs.
Always order my coils from here, never had any issues and delivery is always quick and packaged well.
The ease of ordering and the speed of delivery 🚚 makes this company so good to deal with.
Company details
- #73 of 126 best companies in Electronic cigarette store
- #50 of 107 best companies in Pharmacy
- #67 of 121 best companies in Vaporiser shop
Written by the company
Online E Cigarette Retailer with a range of Vape Mods Kits/Pens, Gamucci Cartridge/ Cartomiser Refills, E liquids/ Vape Juices and all the accessories you need to keep you smoke free and refilled. Customer Service is our priority, Feel like a VIP every time you shop with us! We are happy to help with all queries and support you with your purchase. Quit the smelly cigarettes for good & switch to Vaping Today with Nemo Homes!
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- 02030152729
- info@nemohomes.co.uk
- nemohomes.co.uk
4.7
Excellent
368 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Batteries
The batteries are good however... they were sold/advertised as 10 Motives batteries. They are in fact 10 Motives compatible.
26 February 2024
Product substitution.
The product we recieved was not as ordered.
We ordered -10 Ten Motives Rechargeable and Disposable - Rechargeable Regular. we were sent an alternative (cheaper) brand.
26 February 2024
No power in batteries- waste of money.
29 January 2024
Excellent service
Excellent service, quick well packaged delivery.
They stock some items that are difficult to find elsewhere. For example, the Vapefly Nicolas.
31 January 2024
The product arrived very quickly and…
The product arrived very quickly and was exactly what I wanted. Well done Nemo Homes and thank you
25 January 2024
Great service and delivery
8 January 2024
Usually next day delivery
2 January 2024
Excellent service
Excellent service. Ordered in the afternoon and items arrived the next morning. Many thanks.
12 January 2024
Unprompted review
Good prices and delivery was as stated
Good prices and delivery was as stated. Thank you!
2 January 2024
The package arrived the day which was…
The package arrived the day which was given,which is what is expected very good service.
2 January 2024
Have been dealing with Nemo for several…
Have been dealing with Nemo for several years now.
Great product, good price/offers, excellent customer service, speedy delivery. Thank you Nemo.
27 December 2023
The same service as usual
The same service as usual, fast and efficient. Ordering is easy and the order arrives swiftly.
5 December 2023
I've been using this company for a…
I've been using this company for a while now and any issues or questions I have, have always been dealt with promptly. The product I purchase is good quality too
30 November 2023
Great service
4 December 2023
Great delivery
27 November 2023
The items I received were not the packs…
The items I received were not the packs I ordered. I just hope they all work together
27 November 2023
Reply from Nemo Homes Vape Shop London
Thank you for your order. Yes it will all work together. I appreciate your order! Thank you once again
Terrible
Really angry. I ordered 10 Motives rechargeable. I received Okvape??? Two loose batteries and 2 ten motives refills, in an open packet.
The rechargeable batteries last a couple of hours at most. I suspect they’re old, but don’t know. Was charged the same as if they were NEW 10 Motives.
Absolutely dreadful. Will never use this company again.
YOU CANNOT ADVERTISE 10 MOTIVES AND SUPPLY SOMETHING DIFFERENT AND SUB STANDARD.
You reached out to me as soon as I submitted my review, and said you would send replacement batteries. However you won’t send these until I update my experience with you on Trustpilot! You’re concerned that I’ll forget to do so.
How is this good customer service? I’ll update my experience once I receive replacement batteries and know that they work.
27 November 2023
Reply from Nemo Homes Vape Shop London
I’m sorry you were unhappy with your order. I have sent you an email with an offer to resolve your enquiry.
Very good service
Very good product at a fair price. Delivered product quickly and on time
27 November 2023
Reply from Nemo Homes Vape Shop London
Thank you shopping with us! I do appreciate your order and the time taken to share your experience. Thank you
I got what I ordered
I got what I ordered. The price was very reasonable, and delivery was prompt.
3 November 2023
Reply from Nemo Homes Vape Shop London
Thank you so much for shopping us. I appreciate your order
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.