Nemo Homes Vape Shop London Reviews 

368
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the remarkably fast and efficient delivery service, often noting its speed and reliability. Many also appreciate the straightforward and easy ordering process, which contributes to a smooth purchasing experience. Reviewers frequently praise the quality of the products received and the excellent overall service provided by the company. People often mention the consistent reliability of deliveries, with many receiving their orders promptly, sometimes even on the next working day. The company is further commended for its good communication, offering great value for money, and providing convenient free postage options.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting fast and... See more

Product

Reviewers mention positive feedback about the product, with many finding it suits their needs and praising... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Service

Customers consistently note positive experiences with service, highlighting its effectiveness and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order, great customer service. Problem with Royal Mail but wasn’t nothing to do with the shop. Will definitely be purchasing again.

Rated 5 out of 5 stars

Delivery is always quick after ordering and free if you spend over certain reasonable amount. Product suits my needs.

Rated 5 out of 5 stars

Always order my coils from here, never had any issues and delivery is always quick and packaged well.


Company details

  1. #73 of 126 best companies in Electronic cigarette store
  2. #50 of 107 best companies in Pharmacy
  3. #67 of 121 best companies in Vaporiser shop

Written by the company

Online E Cigarette Retailer with a range of Vape Mods Kits/Pens, Gamucci Cartridge/ Cartomiser Refills, E liquids/ Vape Juices and all the accessories you need to keep you smoke free and refilled. Customer Service is our priority, Feel like a VIP every time you shop with us! We are happy to help with all queries and support you with your purchase. Quit the smelly cigarettes for good & switch to Vaping Today with Nemo Homes!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

368 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(368)

55 reviews in the last 12 months

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Rated 1 out of 5 stars

Items were sent very badly packed.

Items were sent very badly packed.
unsurprisingly damaged when received by me.
Then they think I'm going to waste my time on their stupidity.

I would strongly recommend you give the company a miss.

Reply to them:
Enjoy my money it's clearly more important than you lack of service.

Please avoid this truly bad company!

23 September 2023
Unprompted review
Nemo Homes Vape Shop London logo

Reply from Nemo Homes Vape Shop London

Hi

Sorry you feel this way. We can arrange a return for both tanks you claim arrived damaged as you were unable to send us a video of the leak. The photos looks like a scratch so we are unable to process a replacement without a return. I have sent over a quick an easy return instruction so we can arrange a replacement or a refund. Sorry we could not reissue replacements without the damaged item sent back to us.

I have sent you an email on how to easily send the item back to us so we can resolve the issue for you.

Rated 2 out of 5 stars

Iqos 2.4+ ( not produced anymore that a…

Iqos 2.4+ ( not produced anymore that a lot of people want as it's more efficient than the 3) received on time the next day.
But of course it is not working as the holder fully charged with a solid white light turns red when pressing the button ( which seems weak when I press it) the white light starts to flash couple of time like it's gonna start it quickly turn red and fails to start.

The box is not sealed and also the usual sticker you can find on the pocket charger sticked on the LEDs and buttons is not present

That makes me think that you got some poorly reconditioned devices.

Well for these kind of device I hope there is a refund ( the guarantee doesn't exist as it is not produced officially anymore) it's like to play Russian roulette on your website obviously.

However I have been refunded
( Label is not accepted by the post office)

29 June 2023
Unprompted review
Rated 1 out of 5 stars

How do you contact memo homes.

How do you contact memo homes.. phone number is always busy and mobile goes to voicemail. Tried to visit shop in Paul st but could not find only bloke of flats. Item I received is faulty need to change it asap as going on holiday. No customer service.

24 June 2023
Nemo Homes Vape Shop London logo

Reply from Nemo Homes Vape Shop London

Hi, We run an email or messenger service over the weekends & our phone lines are unavailable. I have resolved the enquiry for you.

Rated 5 out of 5 stars

Impressive Smoking Pipes Collection

I was pleasantly surprised by their unique collection of smoking pipes. The prices are reasonable, and the customer service was friendly and helpful. I will definitely be a return customer..

10 May 2023
Unprompted review
Rated 5 out of 5 stars

My Go-to Vape Store

Nemo Homes has everything a vaper needs , from started kits to disposabls. The quality is top-notch and their fast and delivery makes it even better. A+ customer service nm

9 May 2023
Unprompted review
Rated 5 out of 5 stars

Best E-Liquid Selection

This vape shop has an extensive selection of e-liquids to suit all tastes. The customer service is excellent, and I couldn’t be happier with my purchases. Give them a try!!

8 May 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Vape Shop Experience

Nemo Homes offers an impressive range of high-quality vaping products at affordable prices. Their knowledgeable staff helped me find the perfect starter kit, and the fast delivery was a bonus. Highly recommended!!

6 May 2023
Unprompted review
Rated 5 out of 5 stars

Beyond Satisfied

Couldn’t be happier with my vape kit purchase. The quality is outstanding, and the delivery was lightning-fast. Can’t wait to order more from this fantastic shop!!

5 May 2023
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. They can't seem to send the actual products you order and they get you to jump through so many hoops whilst being rude to gert a refund even though it is their error....

twice this happened.. I have now been told I have been refunded but no confirmation of the refund.

21 February 2022
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Brilliant customer care, always willing to answer any questions. The best value for money and always money saver offers. Quick postage and first class post is free. :-)

25 May 2021
Unprompted review

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