Neo Orthodontics Ltd - Horsham Reviews 104

TrustScore 4.5 out of 5

4.5

3/3A East Street, RH12 1HH Horsham, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My son has had three years of treatment and had his braces removed today. We have had a great treatment plan; good communication and his teeth are lovely.

Rated 3 out of 5 stars

My daughter has been under the care of Neo Orthodontics for just over a year. They've been fantastic up to now but this time she was due to have some treatment which didn't take place because of an ad... See more

Rated 1 out of 5 stars

My son's braces have broken off three times despite him being extremely careful with what he eats and drinks. Rather than looking at the cause of this we were met with rudeness and accusations blamin... See more

Rated 4 out of 5 stars

Neo Orthodontics are great: professional, able, and effective. The alignment of my daughter’s teeth has been beautifully corrected and in less time than we had expected. When we needed an emergency... See more


Company details

  1. Orthodontist

Written by the company

Located in the heart of Horsham on East Street, we’re happy to welcome patients for treatment on the NHS or private. Our practice was purpose built, purely for specialist orthodontics and is equiped with the latest orthodontic technology. ​ Our specialists are dentists who have undertaken a minimum of an additional three years of postgraduate orthodontic education and training in hospitals to become experts in the field of teeth straightening. ​ These treatments include: Fixed metal braces. Ceramic fixed braces Lingual braces (incognito) and Invisalign clear aligners. 0% Interest free credit available ensure that all treatments are affordable. ​ All of our patients, NHS & Private receive a truly personal service on their teeth straightening journey. Start your journey today by booking a free consultation.


Contact info

  • 3/3A East Street, RH12 1HH, Horsham, England, United Kingdom

  • 01403 295 123

4.5

Excellent

TrustScore 4.5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

My daughter has been under the care of…

My daughter has been under the care of Neo Orthodontics for just over a year. They've been fantastic up to now but this time she was due to have some treatment which didn't take place because of an admin error, she missed school and was very disappointed to have to wait and come back another day. Apart from this they've been great.

20 March 2023
Rated 5 out of 5 stars

They were fast and effective during…

They were fast and effective during appointments. The treatments was also effective and i felt all information was smoothly relayed to me, the patient. I didn't feel at any point i didn't know what i was doing or wonder what was happening next and felt fully secure in knowing the results would be good.

21 March 2023
Rated 4 out of 5 stars

Very good experience

Very good experience. All staff are polite, helpful and kind.

The only slight downside was that you can’t arrange a mutually convenient appointment time when you are there. They send you out an appointment time and if it’s inconvenient you have to call to change it, which delays things by quite a few weeks.

3 February 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look