Neo Direct Reviews 

They were not at all anything like the photo and were so small they looked as if they were for a lady or a child. Nothing like the photo at all. There was no size chart or proper particulars.

Delivered earlier than expected, product as described.

First purchased some suitcases, used once and they fell apart. At this point I just wanted a refund, they advised that I needed to send back the suitcases I was happy to do so but due to an injury it would be tough to take them to be posted and I also asked for them to provide packaging at which they refused - which I add is there legal obligation given I recieved a faulty item. Was given a credit note so I orderd a wash basket, put it together and noticed the wood looks old and has marks on it - extremely dissapointing. Won't order from again

I ordered my sundowners on 7/7/25 if my order was over £75 I would receive next day delivery its now a week later and still no order!...wen dpd brought what was supposed to be my order 2 days after ordering they brought cat food

The product excellent value for the money 💰

I ordered a parasol and base off Amazon with this company and today they have only delivered the base and not the parasol. DPD state to contact the seller but they have not responded. In brief I have paid for an item they have only part delivered!

Purchased an ice machine six months ago via eBay. It started to leak and as the purchase was well out of eBay's 30 day warranty I contacted Neo. They swiftly sent a prepaid label to return. I've been chasing a refund for over two weeks. It was promised within 3-5 working days. This time frame has expired. Communication is poor: endless automated responses. I've emailed again this morning asking them to escalate the situation. It took three weeks of constant emailing to achieve the refund. Customer services kept telling me I'd been refunded via PayPal. The biggest pain is there's no facility for a dialogue as every message generated an acknowledgement and didn't answer any questions or move things on. I assume they thought I'd just give up and go away!!

So Far i have had a gazebo delivered with no fittings and so it is useless. Today i have had 2 carts delivered, both with parts missing, and so they are both useless.

Cases were good quality
Exceptional value for money
Arrived 2 days after ordering

Still awaiting a delivery date after a week

Product exceeds my expectations (small egg BBQ). Delivery was excellent (overnight DPD)

Neo Black 1.7L Electric Ice Cube Maker
This is the 2nd machine to develop the same leak within a year, poor quality stay away, Item is less than a year old and out of warranty

Ordered Neo suitcases ( DUX041798130 ) from Neo direct via Debenhams. The suitcases are NOT as described. The wrong sizes and wrong wheels. Having to wait for an answer from them through Debenhams. I am travelling on the 30/06/2025. Why is everything is so slow with these people? When will the return label be sent and my money back in my account? Why are the suitcases still advertised at Debenhams with the wrong description?

Superb company to deal with. Their customer service is second to none. Products are high quality and any minor issues are resolved speedily, efficiently and ultra professionally.

Communication was good, products arrived when they said they would and in good condition.

Beautiful when they r up and put together

Bought through Debenhams DUX040747728 . Neo have had my return for over 3 weeks. No refund, no communication at all.

Got what I needed ordered and delivered in good time

Great yorkshire based (?) customer services. 2 minutes on the phone and a warranty replacement is on its way.