Neo Direct Reviews 

Well informed for slight delivery delay- appreciated

Excellent communication to clarify a specification, and a very good product...many thanks.

Paid for a walking pad- they took my money and never sent the pad. Called and emailed them with no response ever! Rip offs.

Good value for the price. Easy to assemble.

A prompt service and on time delivery
Thank you

Really prompt free delivery and great product

Worst company ever who lie! Been trying to sort out a gazebo missing a part for over a month. Took a day off work for them to collect it like arranged and nobody turned up emailed them and they said I told them I didn’t want it collected! They just make things up. Stuck with a faulty gazebo and no refund and bad service so not use

Terrible experience as the my table was smashed and a leg bent.
Agreed (finally after being ignored constantly) on a part refund that never materialised even after jumping through the can't refund onto a credit card hoop by supplying my bank numbers.
Shocking, don't waste your money on these cowboys 💩💩💩 they mentally drain you after delivering a wrecked product.
Neo Direct are con artists

DO NOT ORDER FROM THIS COMPANY.
Substandard products, Non existent customer service. Rude staff:
Have been trying to arrange a return for over 3 weeks now with 3 failed collections by the courier because they keep sending one person for a 2 person collection. Neo direct unable to take responsibility to resolve the matter by communicating with the courier. Now advising me that I will need to pay to return it should the
Courier abort the collection again. Very unprofessional customer service staff.

They delivered the wrong item, then when I complained, they ignored me for 2 weeks.

Nice product, smells great 😀

Delivered extremely quickly.
Well packaged.
We found 'assembly' was straightforward.
JUST WHAT WE NEEDED at a reasonable price.
THANK YOU !

**UPDATED** Replacement received, problems all resolved.

Purchased an Air Fryer on eBay, reported it to be faulty and received a reply from someone called Daniel after 2 days offering me a replacement or a refund.

I replied to this message two minutes later and that was on the 18th August 2026. Followed up again on the 26th August 2026 and still nothing.

Sent another message, got the same automated reply.

Commented on a Facebook post and ignored.

Absolutely shocking behaviour for a UK based business.

eBay order number so you cannot reply with the basic unhelpful response.

Order number:15-13728-26005

I bought a couple of fans from these guys during the heatwave - can't fault them really. The fans were exactly as expected and I also got a quick delivery. What more can one want from an online retailer? I was looking for fans in particular, had never heard ot the company before but they seem to have other interesting stuff too so might be ordering again soon.

Bought a fan in the summer during the heatwave. Absolute top notch service from Neo, fan was delivered the next day at a very competitive price. As for the fan itself, chucks out plenty of air and was essential in keeping us all cool during the hot weather!

This is my second purchase. I bought one for my daughter as I love mine so cosy.

I have bought quite a few things from Neo over the years and found them to be very reliable. My current purchase Neo White 7000 BTU 4-in-1 Portable Air Conditioner, has been an absolute god send over the heatwaves and kept my bedroom at a temperature that I can sleep in.