Neokyo Reviews 9,361

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,009 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that items arrive quickly and are well-packaged, often exceeding expectations. Many appreciate the wide variety of products available and the ease of navigating the website, finding the overall user experience to be very straightforward and helpful for sourcing unique items. However, some customers also noted concerns regarding pricing, particularly the cost of shipping, which they found to be expensive due to tariffs and import fees. A few people mentioned that the packing and shipping processes could be slow, leading to longer waiting times for their orders.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery times, with... See more

Product

Clients share positive opinions on product quality and packaging. Many reviewers appreciate the careful and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the convenience, efficiency, and... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as simple, fast,... See more

Price

Consumers find price to be ambiguous, with many reporting high shipping fees that can significantly increase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent transaction, very pleased. Considering the amount of different sellers very fast and fair proxy service. Packaged smart, safe and responsible. Shipped fast so took less time than expected fr... See more

Rated 5 out of 5 stars

Always has what I'm looking for, easy to use, and is handled well with care every time. Prices have increased for shipping quite a bit, but that's understandably not their fault. Tariffs are to blame... See more

Rated 5 out of 5 stars

Ordering is an easy to understand process.I really appreciate the 45-day storage option for ordered goods as it means you can get many items you paid for in one package. I have not encountered any iss... See more

Rated 5 out of 5 stars

No problems, everything shipped beautifully. I suggest using this if you plan to spend money for merch, and don't want to get scammed off another 2nd hand site.


Company details

  1. Exporter
  2. Hobby shop
  3. Import Export Company
  4. Japanese Delicatessen
  5. Online auction services
  6. Used Game Shop

About Neokyo

Written by the company

Welcome to Neokyo!

We help you purchase your favorite and authentic Japanese products from real marketplaces and online retailers in Japan.

Shopping for your must-have Japanese products is easier than you think :





  • Find your favorite collectibles, snacks, and more by searching the largest Japanese marketplaces on the web, or check out our top picks and recommendations.

  • Once you've picked out your to-go items, you can forward your purchase request to be filled. It's easy, and we'll provide you with a quote so you can master your cost before committing.

  • Planning to order items from multiple shops? No problem. We'll safely store your items until you're ready to ship - up to 45 days - so you can save big on international shipping costs.

  • We carefully pack your items and send them directly to you. Choose from 8 worldwide insured shipping methods.




Why should you choose Neokyo over other Japan proxies?
  • Our service fee is among the lowest on the market and will be ideal for hobby collectors. We do not carry over millions of plans, and mastering your costs is easy.

  • Neokyo is heavily community-oriented. We own a down-to-earth Discord server with over 7000+ members where support can easily be found, either from Neokyo staff or regulars. For us, it also makes for a great opportunity to receive feedback and suggestions to ensure we cater to YOUR needs.




  • Our packing routine ensures that your parcel will safely be prepared in accordance with the nature of the items you purchased. No need to select a "safe" option at an additional cost. We try to deliver the best result for all our users.

  • We are partnering with some of the best Japanese marketplaces such as Rakuma, Mercari and Surugaya etc.

Feel free to join us today!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple and straightforward

Everything was pretty straightforward and easy. At one point, I even had an item canceled because the seller was considered suspicious, and I appreciate this site looking out for me! I'm American, so I can't tell very well which sites are legit, so this deputy service is super helpful. I like the variety on here as well. Got my stuff pretty fast and in great condition! Shipping is expensive, but that's more a USA issue with tariffs and import fees. Overall this site is a really good value to find unique Japan-only items.

23 April 2026
Rated 5 out of 5 stars

Great

Packing speeds are kind of slow compared to other proxies, but the packaging methods are a lot better (no extreme amounts of extra volume, etc.).

24 January 2026
Rated 5 out of 5 stars

Neokyo is my go-to Japan proxy service…

Neokyo is my go-to Japan proxy service for over two years now. The UI is fairly easy to navigate, buy requests are done almost immediately, I can also place preorders without worrying about it being a scam and whatnot given the long waiting period. Warehouse storage duration of 45 days is also pretty generous, gives me ample time to browse through more items so I can save on shipping. I greatly appreciate the way they pack my orders. Very neat, very protected which gives me an ease of mind. I've pretty much recommended Neokyo to every one of my friends too.

23 April 2026
Rated 5 out of 5 stars

Great.

Their website was easy to use! Understood the process and ordered without any hassle. Different new paying methods and cheap alternative! Orders are easy to make through their site.

24 April 2026
Rated 5 out of 5 stars

Wonderful first experience!

Used Neokyo for my purchased Mercari items and found them to be a great option for proxy shipping! It's easy to use and has occasional coupons for some of their sites. Fees and and such are also outlined on their site, and I found that even their shipping fee estimate calculator was accurate for my items. Loved that they have cheaper proxy and shipping fees compared to other more known services. Packaging took more time than I would've liked, but otherwise no other cons for me. The items were also packed really well: individually in small packets when purchasing items from different sellers, and collectively using bubble wrap and taped down on the sides of the box, with packing paper to protect it underneath. Used Japan Post EMS as it was (surprisingly) the cheapest (and fastest!) option for me at the time, and was pleasantly surprised to see I wasn't hit with customs fee.

10/10, would definitely use Neokyo again in the future :)

21 April 2026
Rated 2 out of 5 stars

Doesn't offer international epacket…

Doesn't offer international epacket light or airmail unregistered so I ended up having to pay a fortune in shipping, but I suppose that's my fault for not checking in advance 🤷‍♀️ Took almost a week to consolidate and ship out my package. Takes too long to complete buy requests (~12 hours in my experience every time), another proxy I used had it automatically buy your item instantly? Only upside is they're the cheapest to use, so I guess you get what you pay for. Won't be using them again.

25 April 2026
Rated 5 out of 5 stars

Cool service

team quick to reply.
website clear and easy to use.

i would recommend an aggregate search option to browse through all platforms at once instead of switching from one to another

22 April 2026
Rated 5 out of 5 stars

Nothing bad to say

Transparent and safe delivery service and nothing else. I live in the US so tariffs and shipping fees are a pain, but there's a nice warning/disclaimer telling you about that before you order.

20 April 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery, after being in Japon and missed the opportunity on buying this article in Kyoto, I came accross this website. Of course I added a bit of money, but even if the whole process took a bit of time. The delivery was super fast.

21 April 2026

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