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NeoLux Watch & Co. Reviews 170

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TrustScore 3.5 out of 5

3.6

Watch Manufacturer
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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, most reviewers were somewhat happy with their experience overall. Many consumers are pleased with the products, often finding them to be of great quality and matching or exceeding their expectations. People frequently mention that the watches look fantastic and are well-made, with some appreciating the included tools for adjustment. Delivery is often described as smooth and quick, with some receiving their items faster than anticipated. However, some people were dissatisfied with the response time from customer service, noting delays in communication or a lack of clear answers regarding their orders. There are also instances where customers received products that did not match the advertised photos or descriptions, with issues ranging from incorrect colors and designs to missing components or watches that did not function correctly. A few other people also felt that the delivery service was problematic, with some experiencing significant delays or even non-delivery of their items.

What people talk about most

Product

Customers had ambiguous experiences with product quality. Many reviewers expressed dissatisfaction, citing... See more

Quality

Users describe ambiguous interactions with quality. Many reviewers praise the excellent quality for the cost,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy and were... See more

Response time

Reviewers express significant frustration with the response times from customer service. Many customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good customer communication! 2/10/2026 Shipping took longer that I expected, but the good thing is the communication from Elizabeth. She responded to every email I sent promptly. it seems like a... See more

Rated 4 out of 5 stars

Device arrived in perfect condition and looks fantastic my only reason for not giving five stars is there is a rather long delay for shipping.

Rated 4 out of 5 stars

This is a great watch. It is what I ordered. They delivered on what they promised. The only, small, iss ue I had was the tracking. The web site said the watch was sent out on the 31st of the month. Wh... See more

Rated 3 out of 5 stars

Products are great. Quality is impeccable. However, communication with them leaves a lot to be desired. Responses from thur customer service team is very laggy. Information they provided me with rega... See more

Company replied

Company details

  1. Watch Manufacturer
  2. Watch shop

Written by the company

At NeoLux Watch & Co., we seamlessly merge the timeless sophistication of luxury watch design with the trusted precision and reliability of Seiko movements. Specializing in custom-mod timepieces, we incorporate exceptional movements such as NH35, NH38, VK61, VK63, VK64, and NH70 into our creations, drawing inspiration from iconic designs like Submariner, Nautilus, Aquanaut, GMT, Marine Master, Datejust, Day-Date, Daytona, Yacht Master, Santos, Speedmaster, Seamaster, Moonwatch, Ballon Bleu, Royal Oak, and more. Our dedication to craftsmanship is reflected in our use of premium materials, including scratch-resistant sapphire crystal and robust 904L stainless steel, ensuring each watch is both visually captivating and built to endure. Whether you’re a collector seeking a truly unique piece or a connoisseur looking for a personalized homage to classic luxury models, NeoLux Watch & Co. offers the perfect harmony of elegance, performance, and customization. Explore the art of precision and style redefined. Experience the evolution of luxury watchmaking with our custom-mod creations, where innovation and craftsmanship meet for the modern era. Join us in celebrating the meticulous artistry and passion behind every timepiece we produce.

Contact info

3.6

Average

TrustScore 3.5 out of 5

170 reviews

5-star
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1-star

Replied to 70% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Excellent online support

Excellent communication and quick responses, with special thanks to Elizabeth Myers, who replies promptly to every inquiry and handles everything with exceptional professionalism.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

These seiko mod watches are legit!

These seiko mod watches are legit. For the skeptics, the watches are solid and the customer service is even better! My rep Elizabeth was super prompt with getting me squared away. My next seiko mods will be through these folks no doubt.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and product care

Customer service and care was excellent. I received two watches and one of them had an issue.

I was able to work with Elizabeth. She was able to resolve my issue and have a new watch sent out to me immediately.

Both of the watches I received are now an excellent working condition and they are exactly as expected.

With excellent customer service and product care I can highly recommend this company.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

I would like to give a huge respect to…

I would like to give a huge respect to Elizabeth to sort out my issue with customs and delivery there. She was very helpful, even when I've mentioned about customs, that I need some clarifications and she put that email as high priority and gave me what I need.
It was very quick and she was very friendly and polite, she deserved some free lunch from the boss or bottle of champagne or even paid off day, not going to lie.
That vendor does his job very clever and accurate, so next time if I'm going to buy custom watches I'd buy it from here.
One thing to improve is to add watch configurator, so I can configure my watches.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Surprising Quality and Style!

As an owner of both a Rolex and a Tudor, I can't recommend the NeoLux watches enough. The quality of the watch is shockingly good. Not only are they beautiful, but they are also a delight to wear.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experienced.

Great experienced.
Received my items in 4days, quicker than I expected after placing an order. And great product. Thanks a lot🙏

28 October 2025
Rated 1 out of 5 stars

inaccruate product description

They do not specify that there are different styles for the dial and that the dials are different for a 39mm Vs a 36mm.

21 October 2025
NeoLux Watch & Co. logo

Reply from NeoLux Watch & Co.

Hi, Iman!

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.

At NeoLux Watch & Co., we take quality and customer satisfaction very seriously. Please reach out to us directly at contact@neoluxwatch-cs.com with your order number so we can look into this immediately and make things right.

Our team is here to ensure every customer receives the level of service and craftsmanship we’re known for. We’d love the chance to turn your experience around.

Thank you for bringing this to our attention.
— The NeoLux Watch & Co. Team

Rated 1 out of 5 stars

My order came wrong and every email i…

My order came wrong and every email i sent to remedy the issue was ignored

10 October 2025
NeoLux Watch & Co. logo

Reply from NeoLux Watch & Co.

Hi, Mia!

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.

As I checked, our customer support team has been trying to reach out to you by email/phone number but no responses from you.

At NeoLux Watch & Co., we take quality and customer satisfaction very seriously. Please reach out to us directly at contact@neoluxwatch-cs.com with your order number so we can look into this immediately and make things right.

Our team is here to ensure every customer receives the level of service and craftsmanship we’re known for. We’d love the chance to turn your experience around.

Thank you for bringing this to our attention.
— The NeoLux Watch & Co. Team

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