Neomachi Reviews 

869
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials and durable designs that often withstand multiple washes. Many people appreciate the unique and appealing designs, finding them comfortable and well-made. Reviewers frequently highlight the fast delivery and efficient order processing, along with responsive and helpful customer service that quickly resolves issues. However, some customers also noted that sizing can be inconsistent, particularly for hoodies, often recommending sizing up for a preferred fit. A few reviewers mentioned receiving incorrect sizes or items, which required further communication with customer support.

What people talk about most

Product

Consumers find product to be positive, with many expressing high satisfaction with the quality, design, and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the solid quality, stylish designs, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the swift and fast delivery... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing satisfaction and a desire... See more

Customer service

Users describe positive interactions with customer service, with many reviewers giving it a 10/10 and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality articles, beautifull designs. Warning, the T-shirt are sized properly, but the hoodies size really small, take at least one size bigger than what you're used to with other brand.

Rated 4 out of 5 stars

I love the design which Is why I ordered a T shirt and hoodie. I assumed, due to the price that they would be made from premium, more heavyweight material however on receipt of the goods I was disa... See more

Rated 4 out of 5 stars

Amazing designs, great delivery and good products. As described the size is a neat fit and should be over-sized for a more casual style.

Rated 4 out of 5 stars

Hoodies are good quality, bright colors, stiff and soft cotton. Delivery into finland taked 14 days.


Company details

  1. Clothing Shop

Written by the company

Neomachi is a cyberpunk/Japanese inspired apparel store that stands for high quality apparel, unique art, sustainability and a personal touch. They’re based in Amsterdam but sell their clothes all over the world. Neomachi draws its inspiration from Japanese, anime, futuristic and retro inspired themes. The designs are made from scratch by real artists. The idea is to produce quality clothes that are cool enough to stand out, yet subtle enough to be wearable on a daily basis. The t-shirts, hoodies and sweaters are made from 100% organic cotton.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

869 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(869)

113 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick shipping

Quick shipping, amazing customer service kept me in the loop updates with what's happening constantly, just incredible!! will definitely be buying from again thank you!!!

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Neomachi is my new favorite Branding

Neomachi is my new favorite Branding. Guys and Girls, i was never the guy to buy clothes, especially online but well, tried it out and wasnt disappointed. The Hoodies and Shirts....hmmmmm...god like. Crazy themes, classical themes, for everyone there is something to find. The designs are just too wild🔥 Even when the orders took a little bit more time to be shipped, the support and customer services were really kind and helpful. (Thank you Rosalie and the others as well ;D). Soo nochmal auf deutsch: Mein neues lieblings Branding, bestelle eig nie online aber bei Neomachi kann man wirklich ne ausnahme machen. Der kundenservice und auch die begleitung, bis dass Produkt dann endlich da ist, ist einfach spitzenmäßig. Und die Quälitat der Hoodies und Shirts, mal von den Crazy designs...einfach nur top.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

These guys are awesome

These guys are awesome. Really cool unique designs, and good quality. Their customer support is amazing. We had an issue with the shipper on part of an order and they made the situation right by me very quickly. Can't say enough good things

6 July 2024
Unprompted review
Rated 5 out of 5 stars

Order issues at beginning but more than made up for it with customer service.

I have ordered a hoodie from this company, it was expensive. So I was hoping they would be providing a good service. They sent me a T- Shirt, they printed the label as a T-Shirt.

I have tried to contact them at;

returns@ neomachi.com
support@ neomachi.com
hello@ neomachi.com

But every email is bounced back as "Address Not Found". I will be doing an indemnity claim against the payment if they dont respond within 24 hours.

Edit: There seems to be an issue with the emails not going through. Had a personal phone call from Rosalie assuring me that a new order is on its way. Changed from a 1 Star to a 3 Star, when this arrives I will change to a 5 star.

Edit 2: Very happy with the follow up customer service, the product has finally arrived and will be a fantastic summer hoody. Apart from the initial issues contacting them, they have followed up on their customer service and have more than redeemed themselves with letting me keep the T shirt that was sent out wrong. I will be ordering from them again with this kind of customer care. 5 Stars.

4 July 2024
Unprompted review
Neomachi logo

Reply from Neomachi

Hi Adam,

How odd that the emails didn't come through. We've just emailed you, did you receive it? We've also placed a new internal order for your hoodie, so you'll receive that one very soon. The t-shirt you'll also get to keep :) I hope this solves your worries! Please let us know if we can help you in any other way

Rated 5 out of 5 stars

High quality fabric and print

High quality t-shirt, fabric feels comfortable. Print is still perfect after the first five washes, hope it will survive the next years ;)
Size was perfect, no differences.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Nice Clothes

Nice Clothes, good quality and a very nice Support. The Delivery could be a little bit faster but it's okay 😊

13 June 2024
Unprompted review
Rated 4 out of 5 stars

The tshirts are very good and the…

The tshirts are very good and the graphics are amazing, but the problem is when you have to wash them. You don't have anything that says you at what temperature you have to and the design could ruin

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

Excellent customer service and a perfect hoodie. Really impressed with the quality and grateful for the help with sizing. Top marks! Highly recommended! Thank you!

21 May 2024
Unprompted review
Rated 4 out of 5 stars

Long wait time, but excellent design on hoodie

Had to wait quite a while. When it came in though I was impressed by the quality and detail of the print. The rest of the hoodie is fairly basic, but not bad, everything is of a decent quality. The design on it though is fantastic and even after a couple of months has shown zero signs of fading or degrading. My students went wild when I first wore it to class and turned to write on the board, showing the design on the back. They're not the cheapest, but I think overall the price is fair, though they have recently been increased. Just put in the order for a couple of their t-shirts, curious to see if they'll hold up as well overtime.

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Neomachi is simply cool..

As the title states, Neomachi is just cool. Designs are amazing, in my case couple of friends/colleagues asked me about these or spontaneously gave a nice feedback. Even my wife, normally keen on very different style of clothing, got herself a shirt. Quality is very good, no change after washing. Forget the quick fashion and tasteless brands, Neomachi is another level :)

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Great quality

Neomachi.com clothing is great quality and I love their designs. Only thing I'd like to see is a distributions center in the UK.

My recent order was approx £150 but I was stung with a £75 customs and clearance charge because the items came from Europe, moving forward I'll have to avoid purchases but if there is ever a distro centre in the UK I'll be buying a ton :)

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing! Print is very well done, warm fabric, perfect for summer nights. Ordered size 3XL. Fits very well while sitting in my wheelchair, doesn't get stuck into my wheels. Love the art. Shipping and delivery was trackable and fast as well. (Hachiko hoodie, 3xl, with zipper)

11 April 2024
Rated 3 out of 5 stars

I was looking forward to this delivery.

I was looking forward to this delivery.
The print is colourful, however, the T-shirt quality is just very cheap, and the product was not cheap. Saggy neckline and bottom hem and after the first wash it lost all shape.
DISAPPOINTED.

22 April 2024
Unprompted review
Neomachi logo

Reply from Neomachi

Dear Wayne,

I am sorry to hear that you are disappointed with our t-shirts. I can assure you our t-shirts are very high quality. Did you follow the washing instructions? I have been using our t-shirts for years and haven't noticed any loss of shape.

Our t-shirts are Fairwear, OEKOTEX and GOTS certified, of which the latter is the most difficult to achieve certification as it signifies auditable and ethical and sustainable manufacturing along the full production process of the t-shirts. They are 100% organic cotton and sustainably and ethically manufactured. There goes a lot of care and cost into the production of our t-shirts, which shows that we want to provide the best possible product, and we pride ourselves in our high quality.

Kind regards,
Rosalie

Rated 5 out of 5 stars

good products, but keep some stuff in mind

Good products. Good customer service - not the fastest on the planet, but they WILL help you.

side note: if possible order directly from them. at the time of this comment, there are licensed shirt prints on other websites - but those sometimes do not meet the quality standards of neomachi.com - so don't get fooled by cheaper prices or faster delivery outside of neomachi.com

also you might order at least one size larger than you usually do. that was my personal experience.

other than that I can just say positive things right now.

with regards

17 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look