Neon Direct Reviews 103

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I placed an order two weeks ago for a mounting kit. The confirmation said 12-14 days (I presume that’s for custom neons, so I’d absolutely expect my order to be dispatched within that time.) After 14... See more

Rated 5 out of 5 stars

Shopped around different Neon sign suppliers and found these guys the best priced for what we required. The web site was easy to use and the sign delivered on time (possibly) earlier than we expected.... See more

Company replied

Rated 2 out of 5 stars

After ordering my sign in early January, I received no contact from NeonDirect until I reached out asking about the status of my order at the end of the month. Someone responded quickly and said that... See more

Rated 1 out of 5 stars

The company never sent the sign that I paid for on December 20. I have called them daily, but nobody ever answers the phone. I've also left multiple voicemails with my information, asking them to cont... See more

Company replied

Company details

  1. Neon sign shop
  2. Lighting Shop

Written by the company

Neon Direct is a premium supplier of LED Neon Signs. Mediocre is not something we entertain and therefore, we ensure you are provided with top quality products and an above and beyond service. All our designs are created in the UK and our team look forward to assisting you with your requirements, from our in house stock to your biggest and boldest custom designs.


Contact info

3.0

Average

TrustScore 3 out of 5

103 reviews

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Rated 4 out of 5 stars

Happy Customer

Ordering is easy
Great communication
Prompt delivery
Instructions could have been slightly more detailed, remember we are not used to the lights function
But what an amazing product
Very happy customer

15 February 2021
Rated 5 out of 5 stars

Would highly recommend

Amazing customer service and would highly recommend.
Initial delay with original quote (as they are very busy so understandable), however this was quickly rectified and I cant fault anything from start to finish.
Personalised sign for my business and they made sure that I was completely happy with the design throughout. Thank you!

2 February 2021
Unprompted review
Rated 5 out of 5 stars

Love my quirky sign!

Really pleased with my overall experience with neon direct. So in love with my new sign, fits perfectly with my quirky interior.
Can’t wait to show it off to all my friends and family when they are allowed round.
I received smooth service from neon direct, from start to finish. I will definitely be using them again, as I continue to renovate my home!
Thanks Guys!

30 January 2021
Unprompted review
Rated 5 out of 5 stars

Amazing team and product

Absolutely love my sign, it really brings my home together and the quality if the sign is amazing. Service from start to finish with Neon Direct was fabulous and the team are so lovely 😍 already thinking about where I can get a new one to put up! Thank you so much Neon Direct 🤩 xx

29 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Product for outside bar

Product arrived excellently packed and protected for transit. I ordered the ‘Garden Bar’ one and I am not disappointed. Product excellently made and comes with all necessary components so you only have to fit into your desired location and plug in.

26 January 2021
Rated 5 out of 5 stars

Excellent service exceeded my expectations in every way

Excellent service compared to an online sales provider. Also the price was great value and worth every penny.

I felt re assured from the beginning of the purchase process, by speaking to some one about my options. I could discuss sizing, fonts and colours over the phone, had i ticked a few boxes on a website, as per most other providers, i would have missed several tailored choices. This made such a huge difference i never knew i had so many options.

The contact i had was friendly helpful supportive and found solutions to several questions. The after care was great, calling to ensure I was happy with everything.

Delighted and couldn't have asked for better service.

25 January 2021
Rated 5 out of 5 stars

A Sign as good as my bar!

Brought a sign for my outside bar and it provides a high quality finishing touch. Being able to get a custom design with help from the team via the chat made the whole experience smooth from end to end. The sign arrived as described, quickly too! 100% would recommend. A*

25 January 2021
Rated 5 out of 5 stars

Excellent company

Ordered for my sisters Lash studio as the space needed a little something extra. Neon Directs bespoke signs were a perfect option as I could customise exactly as she wanted. The customer service was amazing, couldn’t recommend enough.

24 January 2021
Rated 5 out of 5 stars

A fantastic company

A fantastic company, wanted something totally different made for out Daughter for Xmas, she owns her own Beauty Salon so we had a sign made for her, we were restricted with size, I spent hours scouring the Internet, no one could do what we wanted, I found Neon Direct I called and spoke with Ryan who was fantastic said he would do his best and get back to me and true to his word he did, after lots of phones calls back and forth they made exactly what we wanted, when our daughter opened her present on Xmas day she could not believe how beautiful her new sign was, she was very emotional, would highly recommend this company, thank you Ryan and all the team at Neon Direct

24 January 2021
Rated 5 out of 5 stars

Absolutely LOVE my bespoke logo neon…

Absolutely LOVE my bespoke logo neon sign. It gives such a cool vibe to my fitness studio and classes. The quality is amazing as was the service from start to finish. Would highly recommend if you’re looking for incredible quality neon signs.

24 January 2021
Unprompted review
Rated 5 out of 5 stars

LETS STAY HOME SIGN

Absolutely obsessed with my sign in my kitchen, trying to work out where else I can put a neon sign in my house now! Thank you so much for all your help and advice, I love that I have been able to hide the wire. :)

24 January 2021
Unprompted review

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