neoprocycling.com Reviews 

160
•
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, most reviewers were let down by their experience overall, expressing deep disappointment with the brand. Consumers frequently pointed out that the products were poorly manufactured, featuring inconsistent sizing, cheap fabrics, and uncomfortable padding. Many people felt that the gear did not live up to expectations and failed quickly during normal use. Some reviewers were not happy with customer support, noting that representatives were dismissive, unhelpful, and took several days to reply to inquiries. Buyers also experienced major frustration when trying to send items back, noting that the business failed to issue proper refunds, offering only store credit while forcing customers to cover return shipping costs.

What people talk about most

Product

Users describe profound disappointment with the product quality and sizing consistency. Reviewers frequently... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment over garments falling apart... See more

Customer service

Clients share negative opinions on customer service, highlighting that support representatives are... See more

Return policy

Consumers find return policy to be deeply frustrating due to mandatory return shipping fees and the... See more

Refund

Customers consistently note negative experiences with refund policies, expressing frustration that cash... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered the Vercetti jersey for a race last year and the sleeves were/are insanely tight and don't stretch much at all. The chest fits perfectly fine, but the the sleeves are absurd unless you actu... See more

Rated 2 out of 5 stars

The cycling jerseys are certainly not pro cut, not quality material, not a snug aero fit. I used the size guide, and the sleeves fit nicely, but the torso is too long and roomie and bunches up. Cheap... See more

Rated 1 out of 5 stars

Purchased a medium size top as I had in the past & when it arrived it was smaller than my size small tops. When I asked for a larger size, they said I couldn’t return it. Wil never buy again from the... See more

Rated 1 out of 5 stars

When ordering, not clearly posted that you can't get a refund, only credit. Sizing off on two different items and no respond from a human when contacting customer service. I did keep one jacket,... See more


Company details

  1. Clothing Shop

Written by the company

Cool comfortable kit that doesn't break the bank


Contact info

1.5

Bad

TrustScore 1.5 out of 5

160 reviews

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No recent history of asking for reviews

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1.5

All reviews

(160)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Make great kit!

Make great kit, treat their customers with respect and a personal touch. Great entrepreneurs!!

25 November 2022
Unprompted review
Rated 5 out of 5 stars

Great product, excellent customer service, superb colorways!!!

I bought my first set of bibs from Neo Pro after trying out several other brands. These were by far the most comfortable, particularly because they have a compression band instead of silicone beads on the leg. I loved my first pair so much, I bought several more, and added some jerseys. Sizing on the jerseys was as expected, which is not the same experience I've had with other vendors! And the color and pattern selection for jerseys is phenomenal! I didn't need another jersey, butI just bought one from a new colorway anyway....you can't have too many kits....😆😆😆

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Satisfied frequent buyer

I have ordered numerous jerseys, bibs, and tri-suits from NeoPro. All have been excellent quality and shipped timely. Sizing is exactly as described on the website, so be sure to measure yourself and check the sizing guide before ordering. I highly recommend NeoPro whenever I'm asked about cycling or triathlon gear.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

So good their products start conversations......

The quality and price are refreshing. I could spend twice as much and get half the value from all the other high-end kit mongers. I have been asked by riders I don't know how I like the bibs or jerseys, and we always spend a couple minutes sharing our favorite feature(s).Comfort and price are always in the discussion. Don't listen to all the grips.

18 November 2023
Unprompted review
Rated 5 out of 5 stars

I have been racing and riding bicycles…

I have been racing and riding bicycles since I was in my teens. I am now 70 and believe me I’ve ridden in every brand of cycling clothing and NeoPro is really high quality, fits well and is good looking! I’ve been wearing their kit for the past 3 years and honestly it is some of the nicest out there.

I just updated my winter kit with their jacket and another pair of fleece bibs. They are good stuff! Try NeoPro out, you won’t be disappointed.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Love not addiction!

Hello all,

Here is my story of Love, not an addiction.

One day I started riding a mountain bike, I was a lazy fella, a tired fella, an overweight fella, but most of all I was a fat ginger.
I could barely ride 10km. Let alone just make it through 8 hours of work everyday.
I wanted a change, I wanted to be a better version of myself. I wanted to be a better Ginger.
I eventually worked my way up to 20kms. It was a slog, my legs were biting, my face was even more red and my ginger hair was on fire (not literally)
I started getting stronger and I wanted to do more, I started riding everyday and I still felt like I could do more, I wanted to go faster but I felt the MTB was holding me back.
So I bought a skinny wheeled roadbike. How can you even balance on this thing! I could barely balance on 1 ankle!
My bike looks great, but I do not. I started watching the Tour de France (first time ever), my addiction began, I studied what they wear, how they wore it, the colours, the shoes etc.
I needed a kit. I wanted a kit that looked good from afar. I bought a cheap jersey and bibs.
Well I received this jersey, it looked okay and felt okay, I went for a ride. I had an accident. The bike was fine, I was fine.
But my jersey was not at all fine!
It ripped from the top shoulder, down the front of my chest.
I had bad scrapes and bruised ribs, but fine. I was actually only upset about my jersey!
But you know what, it was my fault because this jersey was not a NEOPRO Cycling jersey! How stupid was I!? (Not an actual question)

I got home, disappointed in myself. I went to Google and searched “Cycling kits Australia”. I came across “NeoPro Cycling”
I opened the webpage, searched jerseys.
And wowee there was my favourite all time colour “teal”. I had to have it, I ordered it, I had to express post it.

Now unfortunately even though I got it shipped expressly (even a word?), it still has to travel some distance, because if you want to get to where I am, get your passports and immunisations completed, as you’ll need it to travel across the Bass strait to get to Tassie! ( just a joke as you mainlanders love Tassie jokes, I was born in Melbourne though, so they don’t offend me)

Anyhow…I got home from work, roughly around tea time 2 days after it was shipped, on the bench awaiting for me was a parcel, as I got closer, I was vastly becoming a 12 year old kid, hoping for his first kiss (I was actually 15 but shhh).
I picked it up and the label was from NeoPro.
I ripped the plastic wrapper like I was a 7 year old at Christmas ( still do it now tbh).
I pulled out the bag inside, my eyes widened, I slowly unzipped the neopro display packet, I used my left hand to ease my jersey out. I unfolded the jersey, I held out in front of me, my arms dead straight, not even a bend in the elbows. I was in awe! Extreme awe!. The colour was perfect, the feel was perfect! My blue eyes was in love. So like any Adult excited like a 7 year old. I had to put it on.
I started with the left arm, then the right, I adjusted the jersey over my shoulders, I slo-motioned my zipper all the way up (not really but we gingers like to be dramatic), as I was in slo-motion, I turned around so I could look in the mirror, flicking my ginger mopped hair, and oh my goodness! I just had my first kiss (no I did not kiss myself with the mirror,) my leg rose up, bent at the knee. It was love!
I went for a very cruisy ride this day, I got so many compliments while I was riding ( only 1 other rider was out, but it counted)
I was so in love with the jersey! Unfortunately I had an accident in my true love jersey, but everything was fine, not rips, no burns…my true love didn’t die!

Now because of this single jersey, I didn’t want this “teal” jersey to get jealous if I bought another jersey, I have 5 others now, no regrets the teal is still my true love!

I also now have
1x Onyx Shorts
1x bibs
2x socks
2x casual shorts
2x t shirts
2x hoodies
1x crewneck
1x bidon

It’s not an addiction, it’s love!
If you want your own love story, buy a Neopro cycling kit today!

It’s the price a kit should be!
Look good, feel good!

Everyday I ride is in a full NeoPro kit!
If it’s not NeoPro…you aren’t a cyclist

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company, products and service

I have purchased from NeoPro many times over the past couple years. Their products are fantastic and the owners are regularly engaged with their customers and are quick to respond to any questions. Will definitely continue to purchase from in the future. The best price for performance in cycling gear out there today!

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Consistently exceeds expectations

I have an extensive collection of Neopro products, nearly 20 jerseys, 8 pairs of bibs, hoodies, warmers, thermal bibs, arm warmers, gilets, you get the picture. Across all of that, the quality of service and products have consistently exceeded my high expectations. The comfort of their gear is exceptional and the colours are always vibrant and true. This endorsement is a strong testament to my satisfaction that I’ve found in their products and service and hopefully will be valuable to others considering this brand of products.

7 April 2023
Unprompted review
Rated 5 out of 5 stars

I love Neopro gear

I love Neopro gear. It’s good quality and good fit. I love that they are taking on the big brands and winning. It’s nice to be able to buy quality gear at affordable prices.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Definitely my favorite kit

I first purchased two NeoPro jerseys in the spring of 2022 and out of all the kit I've purchased, these have become my go to when riding. The fit is great, quality is outstanding, and I love the style. I have two more jerseys coming and can't wait to add them to my collection. I've also had a great experience with the company. There communication about my order keep me informed and the product was shipped as expected.

I highly recommend NeoPro kits for everyone.

22 November 2023
Unprompted review
Rated 5 out of 5 stars

The bib is the best!

The bib is the best. It has great padding (even for my wide hips) the mesh at the top is incredibly comfortable and the leg tapers nicely. After I tried mine, I immediately bought a pair for my husband!
I also love our jerseys. I have a couple of fun colors/designs (zinc is my favorite!!) And again ended up buying one for my husband. Now we can match!

13 January 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding value for really comfortable kit

I love my NeoPro kit!!

I have 5 bibs for my commute to work, 2 long leg winter bibs, 8 or 9 short sleeve jerseys, 4 long sleeve jerseys, 3 winter jackets, 6 under shirts, 10+ pairs socks, a rain jacket, 2 gilets, arm warmer sleeves and a casquette.

I've accumulated my kit over the last few years, and I would not have anywhere near that much if it wasn't for the exceptional prices. I've probably spent about $2000-2500 and hate to think how much it would cost from one of the expensive brands... maybe $7000-8000+.

I love the bibs the best because of the double elastic around the thigh is so easy to get into when changing at work.

The size guide has always been spot on and the material is flexible enough that I put on 10kg and it still fit me (and now losing the weight again it's even better fitting).

The newer jerseys have a much better cut on the sleeves and neck, and there's something different about the material &/or the weave that has resulted in improved comfort... so, they clearly listen to and respond to customer feedback in a positive manner.

I think the kit is great and will continue to buy more when what I have wears out (which may not be soon as my older pieces are still in great condition despite the daily usage).

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Long time very happy customer of NeoPro

I have been a customer of NeoRo for over 5 years because of the high quality of the products they provide, the excellent customer service they provide and the frequent release of new products and new styles. My latest purchasing experience in their Black Friday sale was just good as all my previous experiences. The products I purchased are very high quality and cost effective. Even though this was a big sale my purchases were delivered in for business days following my order.

NeoPro continues to meet and exceed my expectations on product quality, product variety, pricing, and customer service.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

The absolute BEST kit

This is the absolute BEST kit you can buy and the price is unbeatable! I originally went with NeoPro a couple years ago because I was new to cycling and didn’t want to spend an arm and a leg on cycling kit and the NeoPro prices were super low compared to every other brand. I had no idea where to start for sizing though so I emailed NeoPro and their founder, Lizzi, replied and helped me find the right sizes. Upon receiving the kit, I was impressed with the quality, fit and finish of each piece. And after 2 years, hundreds of kilometres, and near daily abuse wearing the kit, it continues to fit and feel like brand new with no signs of breaking down. I have since purchased more kit for road, gravel, and mtb styles and the same sentiment applies.i could not recommend NeoPro more than I do now. 100% worth your money if you’re looking for bike apparel.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Neo pro bibs & jerseys are so…

Neo pro bibs & jerseys are so affordable!

Have ordered a few sets, they’re breathable & the bibs are comfy even on the long rides.

Wash and dry have had them for many kms going strong!

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality, pricing and service

Have purchased several times from NeoPro, including custom designs. Always great quality, great designs and prices. Delivery is fast and customer service is both excellent and real. I have great trust in this brand and will continue to support them.

23 November 2023
Unprompted review
Rated 4 out of 5 stars

Great value and comfort

Their shorts and bibs are great value and very comfortable. Only complaint is that some of my shorts have their Neopro logo peeling off. Not a functional issue at all, but a minor marketing issue maybe?

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Quality Clothing At A Bargain Price! 5 Stars!

I have ordered three times from NeoPro and I can't speak more highly of the brand. The quality of their clothing is superior to other brands which cost twice as much. Their customer service is exceptional and postage is always super speedy...last ordered arrived in under 24 hours! I alos love that they are a local Brisbane brand. Highly recommended! 5 STARS!!!

24 November 2023
Unprompted review

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