Very disappointing service and poor workmanship
We instructed Neospaces to replace a dripping tap at our clinic. What should have been a straightforward job turned into a much bigger problem.
During the work, their plumber damaged/broke the sink, which then had to be replaced. Unfortunately, the replacement work was not completed to an acceptable standard. The sink was finished with transparent silicone rather than the appropriate white silicone, leaving the surrounding damage to the worktop clearly visible.
Even more frustratingly, the replacement tap is now dripping more than the original tap that we asked them to replace.
Despite the job still not being properly completed, Neospaces is insisting that we pay their £150 + VAT invoice before they will return to rectify the problems. Their justification appears to be based on the fact that they have already sent a plumber several times.
For us, the number of visits is irrelevant. What matters is whether the job has actually been completed properly. We did not pay for multiple visits; we paid for a problem to be resolved. Instead, we are now left with a worse situation than when we started.
We have also asked Neospaces for the order/reference details for the tap purchased from Victoria Plumbing so that we can try to resolve the issue directly, but they have refused to provide them. They have also refused to return our original tap, which was actually functioning better than the replacement.
We have tried to resolve this directly and reasonably, but the response has been extremely disappointing.
Based on our experience, I would be very cautious about using Neospaces if you expect a job to be completed properly, defects to be rectified, and responsibility to be taken when something goes wrong.
A service should be judged by the quality of the finished job, not by how many times someone has attended.