This company as taken my money my account as been in review for over a week to upgrade for me to spend my money they need to sort this out bad business robbing peoples money scruffs
Company replied
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See what reviewers are saying
it is ok my account is ok now i waited 10 days now everything is ok instead of answerin automotic reply here, answer on your support il faut être patient, pour moi ça a duré 10 jours et ils on... See more
Company replied
If I could I would rate neosurf -100 stars. Appalling customer service actually NO customer service. Not sure how this company is allowed to exist.
Company replied
EDIT: OKAY, basically it’s a scam site, I’m guessing it will have the end at the police station/court. Neosurf declined to withdraw my money 3 times. I gave them BANK details to confirmation, IBAN,... See more
Company replied
Company details
About Neosurf
Written by the company
Thank you for your reviews. But we cannot discuss your
cases or share personal or financial details on TrustPilot.
So please email the Neosurf Support Team, using the ticket number if you have
already contacted us.
Pay online with a Neosurf Voucher or a MyNeosurf
account. Neosurf allows you to pay online without a card and without disclosing
personal information
Contact info
10 rue Vandrezanne, 75013, Paris, France
- support.en@neosurf.com
- neosurf.com
You should know
1.2
Bad
3K reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
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Bought $50 voucher from local bp and apparently the code does not exist
Highly disappointed and would love this resolved asap with compensation please
29 September 2025
Unprompted review
Reply from Neosurf
Thank you for leaving a review. We would like the opportunity to discuss your comments. But we will only discuss personal and financial issues in a secure support environment.
So that we can discuss your case in more detail please provide your support ticket, so we can look into your query. You will find your support ticket number at the top of your auto reply email.
If you do not have a support ticket number - Please email us at support.en@neosurf.com with details of your query. So we can look into this for you.
Regards
Pam
UK Neosurf support team
I have vouchers account opening issue
00496209 Neosurf Customer Support
29 September 2025
Unprompted review
Reply from Neosurf
Hi
We have responded to your support ticket 00496205. Your ticket is now resolved. Please check your emails, including your junk/spam folders.
Please be kind to update your review.
Regards
Pam
Neosurf support team
Im upload good quality documents but…
Im upload good quality documents but they said bad and me send again i hope for they successful my id check.
Ticket : 00494151
11 September 2025
Unprompted review
Reply from Neosurf
Hi
We have replied to your support ticket 00494151, Please check your emails including your junk/spam folders.
Regards
Pam
Neosurf support team
I need to use Trustpilot to request…
I need to use Trustpilot to request support as my emails are ignored and they have no other method if communication. Ticket Number 00487307
Why arenyounstill holding my funds, now been 2 months and I have provided everything but you are still ignoring all communication.
12 September 2025
Unprompted review
Reply from Neosurf
Hi John
You only need to send one support ticket. when you open multiple tickets the information gets lost and this could delay in your ticket being answered. We have replied to your support ticket 00492590, Please check your emails including your junk/spam folders.
Regards
Pam
Neosurf support team
Horrible my 50$ voucher won’t work it…
Horrible my 50$ voucher won’t work it says incorrect pin. I have reached out everyday for two weeks with no response
11 September 2025
Unprompted review
Reply from Neosurf
Thank you for leaving a review. We would like the opportunity to discuss your comments. But we will only discuss personal and financial issues in a secure support environment.
So that we can discuss your case in more detail please provide your support ticket, so we can look into your query. You will find your support ticket number at the top of your auto reply email.
If you do not have a support ticket number - Please email us at support.en@neosurf.com with details of your query. So we can look into this for you.
Regards
Pam
UK Neosurf support team
I put £60 onto the account and my…
I put £60 onto the account and my account was frozen.
I've since tried to unfreeze and withdraw this so many times but they never accept my responses. Never use!! Scam of a company!
As for Pam from support it has mostly been them I've dealt with. My money has been frozen with them.
Please heed my warning DO NOT deposit anything with this company.
10 September 2025
Unprompted review
Reply from Neosurf
Thank you for leaving a review.
Your support ticket 00222342 has been replied to and solved.
Regards
Pam
UK Neosurf support team
I have now submitted ALL required and…
I have now submitted ALL required and requested documents. And they are still blocking my withdrawal of £135. The last item requested was an original bank statement showing all 4 corners etc. I requested this from my bank and sent it to them. Still rejected the withdrawal. Ticket number 00488455
16 August 2025
Unprompted review
Reply from Neosurf
Hi
We have replied to your support ticket 00488455, the documents you have provided are not the original document showing all 4 corners. Please check your emails including your junk/spam folders.
Regards
Pam
Neosurf support team
Service horrible
I loaded a €100 coupon onto my Neosurf account. When I wanted to use it, my account got blocked. I followed the proposed procedure for unblocking — sending documents, a selfie, and other requested information — but to this day I have received no response. My money is blocked with them, and I can’t do anything. I have sent multiple follow-up emails, but they don’t seem to care. This company is not serious at all and should be massively reported so that the regulatory authority withdraws their license. HORRIBLE CUSTOMER SERVICE, NO CONTACT PERSON, NO RESPONSE.
10 September 2025
Unprompted review
Reply from Neosurf
Thank you for leaving a review. We would like the opportunity to discuss your comments. But we will only discuss personal and financial issues in a secure support environment.
So that we can discuss your case in more detail please provide your support ticket, so we can look into your query. You will find your support ticket number at the top of your auto reply email.
If you do not have a support ticket number - Please email us at support.en@neosurf.com with details of your query. So we can look into this for you.
Regards
Pam
UK Neosurf support team
Stole £150 from me
Stole £150 in vouchers from me by not crediting my account,customer service is non existent,avoid this company as they’ll just steal your money,the reviews here don’t lie
8 September 2025
Unprompted review
Reply from Neosurf
Thank you for leaving a review. We would like the opportunity to discuss your comments. But we will only discuss personal and financial issues in a secure support environment.
So that we can discuss your case in more detail please provide your support ticket, so we can look into your query. You will find your support ticket number at the top of your auto reply email.
If you do not have a support ticket number - Please email us at support.en@neosurf.com with details of your query. So we can look into this for you.
Regards
Pam
UK Neosurf support team
00493336 I NEED AN ANSWER TO THIS ISSUE
7 September 2025
Unprompted review
Reply from Neosurf
Hi
We have replied to your support ticket 00493264, Please check your emails including your junk/spam folders.
Regards
Pam
Neosurf support team
Reply from Neosurf
Hi
We have replied to your support ticket xxxxx, Please check your emails including your junk/spam folders.Hi
We have replied to your support ticket 00493324, Please check your emails including your junk/spam folders.
Regards
Pam
Neosurf support team
Regards
Pam
Neosurf support team
Ondersteuningsticket: 00492223
Het probleem is nog steeds niet opgelost en de accountstatus is nog steeds basic
30 August 2025
Unprompted review
Reply from Neosurf
Hi
We have responded to your support ticket 00492223. Your ticket is now resolved. Please check your emails, including your junk/spam folders.
Regards
Pam
Neosurf support team
Regards
Pam
UK Neosurf support team
My account is frozen
Hi Neosurf Trustpilot team I recently joined Neosurf Account and verify documents I am belongs to Switzerland travelling in Portugal I bought vouchers and my Account Frozen I don't know why but that's my support ticket 00492170
Thanks
29 August 2025
Unprompted review
Reply from Neosurf
Hi
We have replied to your support ticket 00492170, Please check your emails including your junk/spam folders.
Regards
Pam
Neosurf support team
00491646 Neosurf Coustmer Support
Hi team it's mostly 7 days i upload different types documents selfie own but vertification failed and failed please review my documents to Turkey embassy and verify my documents thnx
25 August 2025
Unprompted review
Reply from Neosurf
Hi
We have responded to your support ticket 00490740. Your ticket is now resolved. Please check your emails, including your junk/spam folders.
Regards
Pam
Neosurf support team
Bought £200 vouchers thinking things…
things were actually sorted after a long amount of emails
23 August 2025
Unprompted review
Reply from Neosurf
Thank you for your update.
Regards
Pam
UK Neosurf support team
00491193 Neosurf Customer Support
Hi Team I mentioned my support ticket why a real person documents is rejected everytime as failed and why vertification id really hard ?
24 August 2025
Unprompted review
Reply from Neosurf
Hi
We have responded to your support ticket 00490740. Your ticket is now resolved. Please check your emails, including your junk/spam folders.
Regards
Pam
Neosurf support team
00491324 Neosurf Customer Support 00491323 Neosurf Customer Support
I Love it 😀 Easy to Sign up 😀 Neosurf Creation Like a Facebook Account 😀Upload Documents Waiting For Premium Limits..
23 August 2025
Unprompted review
Reply from Neosurf
Hi
We have replied to your support ticket 00491324, Please check your emails including your junk/spam folders.
Regards
Pam
Neosurf support team
… lack of professionalism and willingness to solve a simple problem
It's been almost a month since I bought a voucher to deposit into my Neosurf account, and I don't know why they froze my account, and now I can't use the amount I have there. I've already made thousands of contacts by email, I've already gone through the verification steps at least 4 times, sending documents and verifying by selfie, and so far they haven't solved my problem. The account is mine, the identification document is mine, and the selfie of my face is also mine. I don't know what to do anymore. For me, they're a bunch of thieves who won't solve anything to keep the money for themselves.
2 August 2025
Unprompted review
Reply from Neosurf
Hi
Thank you, we are looking into your query and will reply to your support ticket 00490947, once we have an update.
Regards
Pam
Neosurf support team
I deposited $20 into my neosurf account…
I deposited $20 into my neosurf account money got taken but hasn't shown on my account sent customer service a msg they haven't got back to me no number to call they just take your money and dont credit your account
20 August 2025
Unprompted review
Reply from Neosurf
Thank you for leaving a review. We would like the opportunity to discuss your comments. But we will only discuss personal and financial issues in a secure support environment.
So that we can discuss your case in more detail please provide your support ticket, so we can look into your query. You will find your support ticket number at the top of your auto reply email.
If you do not have a support ticket number - Please email us at support.en@neosurf.com with details of your query. So we can look into this for you.
Regards
Pam
UK Neosurf support team
I sent all my documents and selfie and…
I sent all my documents and selfie and I was rejected. The problem is that the reason i was given was:
"This was due to the following reason:
Selfie : Compte au statut incompatible avec sa validation
Identity document : Compte au statut incompatible avec sa validation"
I translated to English and says "Account with status incompatible with its validation"
What does that even mean? Incompatible? This site is garbage. It's suppose to me anonymous for using vouchers and they ask for verification. Ok is fine, but at least let people verify. There are a lot of complains about this issue, not for days, for years. And they don't improve
00490837 Verify my account
EDIT: They reply and tell me that my account is blocked permanently, that i report them to the local autorithies if i don't like this.
Are you serious? And what do i do with my voucher? In my life i never see this incompetence. They just stole my ID
18 August 2025
Unprompted review
Reply from Neosurf
Hi
Your ID has not been stolen and no funds have been added to your account. We can not offer you a MyNeosurf account.
We have responded to your support ticket 00490837. Your ticket is now resolved. Please check your emails, including your junk/spam folders.
Regards
Pam
Neosurf support team
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