I want to give a huge SHOUT-OUT to ANNA TAYLOR for making our booking an incredibly smooth experience! From the very start, she was super friendly and helpful, answering all my queries quickly and ef... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found this company moved heaven and Earth to get an excellent price for our trip to Thailand for flights only... Unfortunately for them a friend decided to join us and he works contracts for the air... See more
Company replied
I wana say its very helpul experience and they do everything to satisfy us. As much as possible they give us information for example, ask the airline staff is there any free hotel while waiting or is... See more
I highly recommend Neo Tourism Excellent service more than 3yrs using this agent….flight ticket affordable time chosen so relaxing 100%…Look Anna Taylor for more information she’s so kind. Best re... See more
Company details
- #47 of 200 best companies in Travel agent
Written by the company
Neo Tourism™, your trusted UK-based travel partner, redefines unforgettable, tailor-made holidays with friendly, professional services and a team of travel industry experts. We meticulously craft every journey to suit your preferences, providing exceptional value, seamless service, and unforgettable experiences. Our travel experts design personalized, unique itineraries, and our knowledgeable team ensures the perfect holiday. With our best price guarantee and top-notch travel supplier partnerships, we offer competitive rates and inclusions. Our dedicated customer support team is always ready to assist you during business hours. We create bespoke itineraries for romantic getaways, family vacations, and solo adventures, offering a wide range of flights and accommodations for your comfort. Our seamless transportation services, curated guided tours, immersive cultural experiences, and thrilling outdoor adventures ensure unforgettable memories. Exclusive offers, promotions, discounts, and perks are available for Neo Tourism clients. We provide tailor-made solutions for corporate travel, group bookings, and incentive trips, as well as destination weddings and honeymoons. Committed to responsible tourism, we partner with local suppliers and organizations sharing our values and sustainable practices. Experience the ultimate travel adventure with Neo Tourism's unwavering commitment to quality, value, and customer satisfaction. Contact us today and let us turn your dream holiday into reality! #FriendlyAndProfessionalService #TheUltimateTravelExperience
Contact info
167-169, Great Portland Street, 5th Floor, W1W5PF, London, United Kingdom
- +442030266255
- contact@neotourism.uk
- neotourism.uk
4.9
Excellent
950 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
"I strongly advise against booking any…
"I strongly advise against booking any flights or making appointments with this company. Their customer service is extremely poor. While they process payments quickly, they consistently fail to fulfill their responsibilities and provide the level of service expected from professional staff."
25 March 2026
Unprompted review
Reply from Neo Tourism™
Dear Reviewer,
Thank you for sharing your feedback. We are sorry to read that you feel the service provided did not meet your expectations.
As the review does not include a booking reference, passenger name, flight details, or any specific travel date, we are unable to verify the booking from the information or comment on any payment-related matter publicly.
For privacy and data protection reasons, Neo Tourism™ does not discuss customer payment records, booking details, or internal case handling on public platforms.
We take all feedback seriously and will continue reviewing our communication and service standards internally.
Kind regards,
Neo Tourism™
It was an amazing experience to book a…
It was an amazing experience to book a flight at neo Tourism.Janet Davis done a very good job that make us just seat and relaxed and not to worry about anything.Well done and you deserved a 5 stars.👍👍
27 May 2026
Reply from Neo Tourism™
Thank you so much for your wonderful 5-star review, Janet Capacia! 🌟
Sorry for the late reply. We truly appreciate your kind words and are delighted to hear that you had an amazing booking experience with Neo Tourism.
We’re especially happy to know that Janet Davis was able to make the entire process smooth, relaxing, and worry-free for you. Your feedback means a lot to us and motivates our team to continue providing excellent service.
Warm regards,
Neo Tourism Team ✈️
booking made easy and helpful
easy, accommodating and fast, will surely repeat transaction with them.
9 May 2026
Reply from Neo Tourism™
Thank you so much for your wonderful 5-star review! 🌟
Sorry for the late reply. We truly appreciate your kind words and are delighted to hear that your booking experience with Neo Tourism was easy, fast, and accommodating.
Your support means a lot to us, and we look forward to assisting you again with your future travels!
Warm regards,
Neo Tourism™ Team ✈️
Janet at Neo tourism
Thank you so much Janet for arranging our flight.
Janet was very knowledgeable and helpful in arranging our flight from the U.k to philippines.
Will definitely recommend Janet for all your future travel needs.
Thank you Janet.
18 May 2026
Reply from Neo Tourism™
Thank you so much for your wonderful 5-star review, Joy! 🌟
Sorry for the late reply. We truly appreciate your kind words and are delighted to hear that Janet was able to assist you smoothly with your flight arrangements from the UK to the Philippines.
We’re happy to know that her knowledge and helpful service made your experience a positive one. Your recommendation means a lot to us, and we look forward to assisting you again with your future travel needs.
Warm regards,
Neo Tourism™ Team ✈️
Staffs are very helpful special thanks…
Staffs are very helpful special thanks to Janet Davis she's very friendly and trusted staff and widely recommended by all my friends
17 May 2026
Unprompted review
Reply from Neo Tourism™
Thank you so much for your wonderful 5-star review, Agnes Nunez! 🌟
Sorry for the late reply. We truly appreciate your kind words and are delighted to hear that you had a great experience with our team.
We’re especially happy to know that Janet Davis was able to provide friendly and trustworthy service. Your recommendation and support mean a lot to us!
Warm regards,
Neo Tourism™ Team ✈️
Thank you
Thank you, Daniela, for booking our tickets so well, and for entertaining us so well.
14 May 2026
Unprompted review
Reply from Neo Tourism™
Thank you so much for your 5-star review, Brayan! 🌟
Sorry for the late reply. We truly appreciate your kind words and are delighted to hear that Daniela was able to assist you well with your ticket booking and provide a pleasant experience throughout.
Your support means a lot to us, and we look forward to serving you again in the future!
Warm regards,
Neo Tourism™ Team ✈️
I'm very happy to book in Neo Tourism…
I'm very happy to book in Neo Tourism and also Mam Daniella is doing great to assist and communicate to anyone of us, thank so much and have a great day
15 May 2026
Reply from Neo Tourism™
Thank you so much for your 5-star review, Keny Jay Mandia! 🌟
Sorry for the late reply. We truly appreciate your kind words and are very happy to hear that you had a great experience booking with Neo Tourism.
We’re especially glad that Ma’am Daniella was able to assist you well and communicate smoothly throughout the process. Your feedback means a lot to us!
Warm regards,
Neo Tourism™ Team ✈️
Because William is always very helpful…
Because William is always very helpful and very friendly I have been dealing with him for few years even Covid times I was stuck in Dubai and he got me out to my destination always pleasure doing business with him
13 May 2026
Reply from Neo Tourism™
Thank you so much for your wonderful 5-star review, Miya Hajat! 🌟
Sorry for the late reply. We truly appreciate your kind words and long-standing trust in Neo Tourism.
We’re especially glad to hear that William has consistently provided you with helpful, friendly, and reliable service over the years even during challenging times. Your continued support means a lot to us, and we’re grateful to have been part of your journey.
Warm regards,
Neo Tourism™ Team ✈️
Thanks to Emma Smith for the quick…
Thanks to Emma Smith for the quick response in processing of all my travel documents. Will recommend to all my friends regarding my Neo Tourism experience.
God bless and more power.
Imelda Manalo
12 May 2026
Reply from Neo Tourism™
Thank you so much for your 5-star review, Imelda Manalo! 🌟
Sorry for the late reply. We truly appreciate your kind words and are delighted to hear that Emma Smith was able to assist you promptly with your travel documents.
Your recommendation and support mean a lot to us. We look forward to assisting you and your friends again in the future!
Warm regards,
Neo Tourism™ Team ✈️
Always excellent in service
Always excellent in service, staff like Emma is very accommodating and helpful, highly recommended, this is our 3rd time to book a flight with Neo Tourism and always prompt in providing help to customer like us. If I were you try it and you can feel being special.
11 May 2026
Reply from Neo Tourism™
Thank you so much for your wonderful 5-star review, Anjoe! 🌟
Sorry for the late reply. We truly appreciate your continued trust in Neo Tourism and are delighted to hear that you’ve booked with us for the third time.
We’re especially happy to know that Emma and our team have consistently provided prompt, helpful, and accommodating service, making your experience feel special each time. Your recommendation means a lot to us!
Warm regards,
Neo Tourism™ Team ✈️
Booking experience with Emma Smith was great
Booking experience with Emma Smith of Neo Tourism Ltd was great, very helpful..
11 May 2026
Reply from Neo Tourism™
Thank you so much for your 5-star review, Anna! 🌟
Sorry for the late reply. We truly appreciate your kind words and are delighted to hear that you had a great booking experience with Emma Smith at Neo Tourism™
We’re happy she was able to assist you in a helpful and smooth way. Your support means a lot to us!
Warm regards,
Neo Tourism™ Team ✈️
Reply from Neo Tourism™
Thank you so much for your 5-star review, Lorenzo Pacot! 🌟
Sorry for the late reply. We truly appreciate your kind words and are happy to hear that you experienced helpful and quick responses to your inquiries.
Your support means a lot to us, and we look forward to assisting you again in the future!
Warm regards,
Neo Tourism™ Team ✈️
Very good service and good…
Very good service and good communication and very kind helpful especially to miss Janet Davis😊
7 May 2026
Reply from Neo Tourism™
Thank you so much for your 5-star review, Joel Deveza! 🌟
Sorry for the late reply. We truly appreciate your kind words and are glad to hear that you had a great experience with our service and communication.
We’re especially happy to know that Janet Davis was kind, helpful, and able to support you well throughout your experience 😊 Your feedback means a lot to us!
Warm regards,
Neo Tourism™ Team ✈️
Anna Taylor Very Helpful
We have used Neo Tourism on a number of occasions, Anna Taylor has always been very helpful in finding us the right deal.
7 May 2026
Reply from Neo Tourism™
Thank you so much for your 5-star review, Steve! 🌟
Sorry for the late reply. We truly appreciate your continued trust in Neo Tourism and are delighted to hear that you’ve used our services on multiple occasions.
We’re especially happy to know that Anna Taylor has consistently been very helpful in finding you the right deals. Your loyalty and kind words mean a lot to us!
Warm regards,
Neo Tourism™ Team ✈️
It been always a good experience with a…
It been always a good experience with a lovely people especially emma.who always help kind and patience. Thank you very much
6 May 2026
Reply from Neo Tourism™
Thank you so much for your 5-star review! 🌟
Sorry for the late reply. We truly appreciate your kind words and are very happy to hear that you’ve consistently had a good experience with Neo Tourism.
We’re especially glad that Emma has always been helpful, kind, and patient in assisting you. Your appreciation means a lot to us!
Warm regards,
Neo Tourism™ Team ✈️
100% recommended
100% recommended. Im very happy with the service of neo tourism. Mam Emma very kind and quick response all I question. Booking process is quick to understand. Thank you and God bless
24 April 2026
Reply from Neo Tourism™
Thank you so much for your 5-star review, Errol Joel Obaldo! 🌟
Sorry for the late reply. We truly appreciate your kind words and are delighted to hear that you are very happy with the service from Neo Tourism.
We’re especially glad that Emma was kind, responsive, and able to assist you quickly and clearly throughout your booking process. Your recommendation means a lot to us!
Warm regards,
Neo Tourism™ Team ✈️
grear service from maam daniella
23 April 2026
Very helpful
20 April 2026
Unprompted review
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